DHgate.com Reviews

1.4 Rating 980 Reviews
8 %
of reviewers recommend DHgate.com
1.4
Based on 980 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Tell us how DHgate.com made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
DHgate.com 1 star review on 1st January 2024
Anonymous
DHgate.com 1 star review on 26th October 2023
Jordan
DHgate.com 1 star review on 26th October 2023
Jordan
DHgate.com 1 star review on 7th November 2022
Saraj
DHgate.com 1 star review on 9th October 2022
Kcathey33
DHgate.com 1 star review on 1st August 2022
Dawn Maguire
DHgate.com 1 star review on 1st August 2022
Dawn Maguire
60
Anonymous
Anonymous  // 01/01/2019
1
Akash Bhadani
It’s a fake online store. What We are Buying they send it to something else and after that I need to return with my shipping cost.They will never return your money. Be aware of this store please don’t buy.
DHgate.com 1 star review on 30th May 2020
Helpful Report
Posted 3 years ago
1
Unverified Reviewer
Do not order from them they are con man for are rude and will not refund double payments. I order a retro Lazio top from arno2020 and I was double charged so I asked for one payment back and refused. Will never order again from him or DHgate.
DHgate.com 1 star review on 23rd May 2020 DHgate.com 1 star review on 23rd May 2020 DHgate.com 1 star review on 23rd May 2020 DHgate.com 1 star review on 23rd May 2020 DHgate.com 1 star review on 23rd May 2020 DHgate.com 1 star review on 23rd May 2020
Helpful Report
Posted 3 years ago
1
Verified Reviewer
Con man never order from them they will never refund a double payment which they took they are rude and will ignore you when they are in the wrong. Never buy a retro Lazio top from Arno2020 he is rude and will not refund a double payment.
DHgate.com 1 star review on 23rd May 2020 DHgate.com 1 star review on 23rd May 2020 DHgate.com 1 star review on 23rd May 2020 DHgate.com 1 star review on 23rd May 2020 DHgate.com 1 star review on 23rd May 2020 DHgate.com 1 star review on 23rd May 2020
Helpful Report
Posted 3 years ago
1
Ronald Advincula
Do not buy any product from DHgate. When you purchased an item that has damaged or incorrect product sent, asking for refund is difficult. DHgate is not responsible for taking care of the refund. The seller will refund the money first. If the seller sent partial refund, it’s up to you to communicate with the seller. I have been dealing with my refund for two months and until now, I am still strangling to get my money back. I recommend ordering from Wish.com or Alibaba. They have better service than DHgate. You are just making DHgate rich but in reality, they don’t care about their client. This issue happened multiple times
DHgate.com 1 star review on 20th May 2020 DHgate.com 1 star review on 20th May 2020
Helpful Report
Posted 3 years ago
1
Unverified Reviewer
I ordered a wedding dress from here from seller "gaogao8899". Took longer than expected to recieve the dress (I actually had to remind them to make the dress I purchased), it had cheap, ugly beading on it that was the WRONG colour, and it was sewn very crooked. I immediately contacted seller and asked for correct version, as shown on the DHgate website where they advertised it. Well, long story short, the seller stalled and pretended to not know what dress looked like until it was too late to recieve refund. When I requested one, I was denied and once again, seller claimed colour matched picture. If I could give 0 stars, I would. What a scam; no wedding dress = delayed wedding...AND I'm at a loss financially. Do NOT buy from here!!!
DHgate.com 1 star review on 20th May 2020 DHgate.com 1 star review on 20th May 2020
Helpful Report
Posted 3 years ago
DHgate.com is rated 1.4 based on 980 reviews