DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 991 Reviews

8 %

of reviewers recommend DHgate.com

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Metrics

1.4

Based on 991 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 2 star review on 28th June 2025

Micheal

DHgate.com 1 star review on 30th May 2025

Harrylucy977 At Gmail . Com

DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought two items from DHgate. A day or two later, in the early morning, I get an email thanking me for my purchase. To my surprise, someone had ordered two wallets under my name. It had to be an inside job because it was sent to me. I did not give DHgate permission to keep my credit card info. I had to cancel my card and inform all my creditors about the change. What did DHgate do? Immediately, they closed my account. I couldn't even. get tracking information or submit a review.”

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Posted 10 hours ago

“Dealing with my trading issue had become overwhelming, and I was starting to lose hope. Then I found Mrs. Francesca and her team. They were transparent, supportive, and incredibly effective. What stood out was their attention to detail and how they made me feel like more than just another case. In the end, I got the outcome I was hoping for, and I’m so relieved. I highly recommend their services.”

DHgate.com 1 star review on 7th July 2025

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Posted 1 week ago

“All thanks to your service”

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Posted 2 weeks ago

“Once I contacted the email provided in my BIO, I immediately noticed a positive shift. They asked thoughtful, relevant questions, genuinely took the time to understand my situation, and never made any false promises. Their sincerity and diligent efforts helped me recover both the investment and profits I had lost to a scam platform. More importantly, they helped restore some of my trust in people. I highly recommend their team.”

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Posted 1 month ago

“Besides the fact that it took over a month for the package to get to the US (Gee, how does Temu and Shein do it so quickly?), but the package then got lost. I had to file a dispute and submit documentation that I did a Missing Mail Request and uploaded the emails I got from the USPS, the last one of which does say they couldn't find the package. But DHGate kept asking me to upload the documentation - at least 3 times - because they said it was invalid. I finally realized that they weren't ever going to reimburse me and this was just a delaying tactic. They advertise that they have Buyer Protection, but they really don't”

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Posted 1 month ago

“Hope restored—loss aid .com traced my lost funds.”

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Posted 2 months ago

“DHGate seller: Redbud06. Shipped me product that did not look like the picture. Gave me a refund of $10.00. I paid $70.00 for the suit. The culture is different and see it as an insult if you ask for a refund even if they shipped you something that does not look like the picture. Their website is glitchie and will block you out of certain sites preventing you from uploading proof of scam. They are not willing to work with you.”

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Posted 3 months ago

“I trusted this platform with my investment, but soon after, I lost access to my funds, and their support team stopped responding. I was heartbroken and feared my £55,400 was gone forever. 𝐋𝐮𝐜𝐤𝐢𝐥𝐲, 𝐈 𝐝𝐢𝐬𝐜𝐨𝐯𝐞𝐫𝐞𝐝 𝐄𝐦𝐚𝐢𝐥: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝟕@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐚𝐧𝐝 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖. Their team was professional, transparent, and required no upfront fees. They guided me through the recovery process and successfully reclaimed my funds. I’m beyond grateful for their help and would highly recommend their services to anyone facing similar challenges.”

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Posted 5 months ago

“item that was not at all DHgate.com CustOm'er SER VICE (8O5' 41O) 56OO PHOn;E NUm B'er what was pictured. When I tried to return it, they wanted me to pay the shipping. I couldn't find anybody to talk to because the website is massively confusing and loops you back to places you've already been. My disdain for DHGate is immense. I truly hate this company and will NEVER buy anything from them again. Avoid them like the plague. Temu is much better.”

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Posted 6 months ago

“Horrible company. I purchased an item that was not at all what was pictured. When I tried to return it, they wanted me to pay the shipping. I couldn't find anybody to talk to because the website is massively confusing and loops you back to places you've already been. My disdain for DHGate is immense. I truly hate this company and will NEVER buy anything from them again. Avoid them like the plague. Temu is much better.”

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Posted 8 months ago

“Awful words fail me. Ordered quite alot of items and most not arrived. Scammers and dhgate do nothing to police it”

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Posted 1 year ago

“I got screwed. They said my order was lost and then deactivated my account!!!! THIEVES!”

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Posted 1 year ago

“Scam scam scam. Ordered some cufflinks they took the order and took the money and then sent something completely useless and different from what was ordered despite requesting a refund , DHGate refused the refund and the seller got my money for junk . Never ever use this company. They advertise items they don’t have and never ever did . In Britain they would have been closed down long long ago . Just scamming Britains !!”

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Posted 1 year ago

“Do not use this Company nasty smelling perfume which gave me a rash and they refused a refund”

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Posted 1 year ago

“The First Epistle to the Corinthians contains the earliest known mention of the Last Supper. Dhgate Customer service8O'53O1-7O42 four canonical gospels state that the Last Supper took place in the week of Passover, days after Jesus's triumphal entry into Jerusalem, and before Jesus was crucified on Good Friday”

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Posted 1 year ago

“Shipper (designer 88) is not sticking to their agreement for designer women bag…not surprising they won’t allow you to copy/paste product”

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Posted 1 year ago

“Do not use this site. I paid £80 for a coat that turned up with a broken zip, fabric not stitched properly and the ditching was frayed. I disputed this with the seller ( who had a returns policy) and was told to finish the stitching myself and that they can’t refund as they don’t make a lot of money. I disputed this with DH Gate and they refunded £20 and told me it was pointless returning the coat as it will probably get lost in transit so they would only refund £20. The customer service is horrendous and because your not buying from legit companies they can rip you off like this and there’s not much you can do about it. I’ve also ordered things from there that have a guaranteed delivery date, this was missed by a month but the seller just ignored me when I asked them to cancel the order as I had ordered things for my holiday, over a month before I went and I didn’t receive them until after I got back. Again DH gate have been no use in helping, they just want your money and sell you absolute garbage items that you can’t return or get refunded on”

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Posted 1 year ago

“Avoid, parcel not delivered, Royal Mail will only deal with company that sent my parcel, they will not put a claim in, so raise a dispute to get a refund of 0.1p for £40 item, they are a joke”

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Posted 1 year ago

“I purchased a wedding dress from DHGate. They sent me the wrong dress. They said if I return it then they will reimburse me for the shipping and the dress. I sent the dress back to China! Never got my refund. So I paid for a dress I never received plus shipping the old one back. I will never buy anything from them again.”

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Posted 1 year ago

“Ordered two items from the same shipper (freshcreed123) and never received my order from November 26,2023. Did not receive my $57.45 or the items bought. Dhgate hasn't done anything either but tell me to load photos on there app that doesn't load them. I will never order from this company and suggest you don't either. It's like walking outside and giving your money away.”

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Posted 1 year ago

DHgate.com is rated 1.4 based on 991 reviews