DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 980 Reviews

8 %

of reviewers recommend DHgate.com

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Metrics

1.4

Based on 980 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 1 star review on 1st January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm glad I searched up the reviews. Looking for somewhere that I can get dresses for a decent amount, before december 15th. Trying to see if shipping will arrive before 30 days. Any suggestions on what? Since this site is a No-Go”

Helpful Report

Posted 5 years ago

“I'm so glad I read reviews before ordering it seem fishy since the dresses looked really nice on the picture and for really cheap . Thanks for the reviews”

Helpful Report

Posted 5 years ago

“SELLER SENT ME DEATH THREATS DIAGNOSED WITH UVEITIS CAUSED BY TOXIC MAKEUP FROM DHGATE ORDER 374286999 BEWARE OF THE SELLER "CHINESEBILLIONAIRE" I ordered a batch of makeup palettes from him and they were nothing like they were in the photos. When they arrived, the eyeshadows were different colors - AND every palette reeked of TOXIC fumes. I could not even keep them in my room. HE WOULD NOT HELP ME AND MOCKED ME - SAYING IT WAS MY OWN FAULT AND THAT MY REVIEW DIFFERED FROM OTHERS. UPDATE: AFTER HANDLING THESE PALETTES, I HAVE CONTRACTED UVEITIS. The doctors informed me that this was caused by "Toxic exposure, such as to pesticides and acids used in manufacturing processes." The seller himself messaged me saying "I am giving you this refund for your MEDICAL EXPENSES, "so you can go to the hospital and GET SURGERY" This was a premeditated attack. The seller knowingly poisoned me, denied it while threatening me consistently, telling me to "go die" and then ended the message by saying "I'm refunding you so you can go to the hospital." He sent me death threats. THIS SELLER NEEDS TO BE BANNED OR ELSE I have grounds for a lawsuit. I have the potential to GO BLIND from this makeup and I have proof that he said this money was for my hospital fees. DHGate - He needs to be banned immediately. If I ever see him on this app again, I will file a lawsuit sharing that you protect sellers WHO POISON CUSTOMERS and SEND THEM DEATH THREATS.”

Helpful Report

Posted 5 years ago

“Read these reviews before ordering!!!! Ordered a picture from this website. Received the wrong picture. Took 3 months and a call to a friend in China to get the correct one sent as communication to and from the seller was slow. Main down fall is that the website has picture upload issues. I reduced sizes below the 1mb allowable cap in .JPG format but always receive an error. I wish I read these reviews first before ordering.”

Helpful Report

Posted 5 years ago

“I had made a purchase with my credit card, on line yesterday with DHgate and when looking into my DHgate account it says that I have not made any purchase and checked with my credit card the transaction is pending. I believe this company could be fraud, read the other reviews on here. Thanks.”

Helpful Report

Posted 5 years ago

“You know it's funny because people read these reviews and they still purchase through this website that's the world we live in nowadays we're people ignore common sense Common Sense will tell you to not spend another dime until they fix these issues between the seller and the distributor we as customers have to stop giving scammers our money. I caught a flight to China and it only took around 13 hours so why the hell do I have to wait 2 months for a product? Common sense says run away and stop ignoring a slap in the face when you get one”

Helpful Report

Posted 4 years ago

“Bought a watch which ended up being faulty through seller wristwatch 111. They stopped communication with me and obviously didn't care. DH Gate also stopped communication and just left me hanging. Do not do businesses with this company.”

Helpful Report

Posted 5 years ago

“This website are crooks and needs to be shut down....they took my money and i got no item..they delivered it to somewhere un CALIFORNIA and i dont even live in California!!! Then the seller doesn't even exist!!! And when i tried to make a dispute they make it damn near impossible!!.....i will never order from here again!!! I wish i could get them put out of business!!”

Helpful Report

Posted 5 years ago

“I am absolutely devastated what this company have done to my sister in law for her wedding. We ordered x6 bridesmaids dresses from them which where no where near true to size so we sent them back and all got measured by a seamstress and then re ordered all the dresses again as made to measure. Months later we finally received the new dresses but not one dress is right. Half of them are sweetheart made and half are not. The straps are wonky, the lace is uneven, the material is cheap looking, zip hanging down underneath, one dress is too short, five are to long and the dresses are nothing like the picture advertised. For all these dresses to be altered and corrected it is costing more than all the dresses but together. After contacting customer support they have refused a rerun of the dresses and a refund to us and they offered a gift. ?? With limited time left till the big day our bride to be is deeply upset and I don’t want any other bride to go through what she has as this company is unprofessional, false advertisement and the worst customer service I have ever experienced. I am now seeking legal action and they shall be hearing from my Solicitor soon whilst trying to make the dresses look a bit decent at least. PLEASE PLEASE DO NOT ORDER ANYTHING FOR THIS COMPANY!!!”

Helpful Report

Posted 5 years ago

“People please beware,take ur business with eBay or amazon ,this dhgate site is a joke,fake site needs to be closed down!!!!”

Helpful Report

Posted 5 years ago

“Never bougbt nothing yet but glad i looked at reviews before wasting my money. Also looks like alot of items are knock offs. They wont get my business. Wish.com is way better and at least they refund you and you still can keep thier items even tho you ask for refund. Customer support responds pretty fast thier to and gives you a timeline where your items at and what day to excpect it.”

Helpful Report

Posted 5 years ago

“fake seller customer support tries to help then finaly a refund wait 5 weeks ok but no refund trie for 3 weeks to get support finaly contact then i heard refund is in a dhgate wallet that i cant reach aaaaaaaaaaahhh never again”

Helpful Report

Posted 5 years ago

“Be aware of the Seller named “ DRESSTOP” in DHgate. They didn’t even send me item, so I disputed it for full refund. I ordered 2 weeks ago a item. Other item from other company in DHgate already has arrived. But “DRESSTOP” shop even didn’t not shipping info. Because they didn’t send any to me. DRESSTOP requested me to change item not described, but I refused it, because If I change item not described means, I receive item, but I haven’t received any item from them. They’ve got so angry that I didn’t change it what they want and threatened me not going to full refund and don’t need to full refund. They called me FUC* and go to Hel* and talk about my mother’s belly? I wish I can upload chatting with DRESSTOP. Never buy feom this Seller and be careful!! Do not waste your money and time. I haven’t my money back yet.”

Helpful Report

Posted 5 years ago

“Never received an order for 200 usd. The person provided a fake tracking number never shipped and all DH Gate said was that they cant flo anything about it because they're simply a platform for buying and selling and they have no protection guarantee.”

Helpful Report

Posted 5 years ago

“Spent over $3500 for a machine. Never received it yet they said I did with no proof. Stay away bunch of rio offs.”

Helpful Report

Posted 1 year ago

“Liars and cheats, dishonest and untrustworthy, incompetent and unprofessional, seller and DHgate are outright crooks. Setup to steal your money. They stole $943 from me.”

Helpful Report

Posted 1 year ago

“I purchased a Luis Vuitton purse from toplvbag789. I didn’t even have it a month before it started falling apart. The corners are peeling and the inside is fraying. I contacted the seller and sent them pictures of the damage and they refused to do anything. They said there purses are good quality and refused my refund. Customer service is horrible.”

Helpful Report

Posted 1 year ago

“For me everything went wrong. I ordered a product from a store in China advertised on DHgate. They charged my card and delivery was to be from USA store or warehouse. Got message it has been processed and shipped with tracking #. That was July 10 of 22. Here it is September and can't find the order - tracking # is fake. Messaged the store and no response. Tried getting to DHgate service department said I had to get my email verified first but system won't let me do that. No phone # to call or email and no store to get in touch with other than email which they don't answer.I'm going to try credit card company but I'm sure they won't do anything. I have felt many times with China companies and have always used PayPal along with my PayPal credit card. If I get scammed PayPal always comes thru. You can't pay this company with PayPal .just another China scam. Don't buy from this company everything they offer and say are lies.”

Helpful Report

Posted 1 year ago

“Beware - fake items with are being sold. After receiving an item, I couldn't open a dispute. I talked to DHgate customer service, and realized there is absolutely no buyer protection whatsoever. Received no refund, and the conclusion NEVER TO BUY FROM DHGATE AGAIN.”

Helpful Report

Posted 3 years ago

“Do NOT ORDER FROM THIS PLACE UNLESS YOU LIKE THROWING YOUR MONEY IN THE TRASH . BOUGHT A GAMING PC DOES NOT PLAY ONE GAME. I WON THE DISPUTE AND THEN THEY CHANGED THEIR MIND WANTING ME TO WIRE THE PC LIKE I BUILD COMPUTERS.”

DHgate.com 1 star review on 30th September 2020

Helpful Report

Posted 3 years ago

DHgate.com is rated 1.4 based on 980 reviews