DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 980 Reviews

8 %

of reviewers recommend DHgate.com

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Metrics

1.4

Based on 980 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 1 star review on 1st January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipper (designer 88) is not sticking to their agreement for designer women bag…not surprising they won’t allow you to copy/paste product”

Helpful Report

Posted 1 month ago

“It’s not Dhgate that’s the problem it’s the sellers some of them are scammers crooks they will string you along because you can chat with the sellers calling you friend not to worry your order is coming 5 Months later nothing but that was from the seller FEIZHU. They sent my shoes to 3 other cites how is that when they have my address on the order I gave it to them in message when they was done doing whatever No communication the order was less then 50 dollars they just crooks don’t care then it’s some really good sellers on there honest with great products you can’t trust the reviews or the store ratings it’s how I got played so I just research as much as I can and stick with the ones I know”

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Posted 2 years ago

“Keep your money in North America.. never spend $$$ with China”

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Posted 3 years ago

“This site is hit or miss you, must be weary of certain stores. I would not recommend buying from any store that is not a recommend supplier. To file a claim you have to go on their website and not use the app. It is a process, but I have gotten money back for fake sellers who provides incorrect tracking numbers. Quality may also be a toss up you may or may not get what you see in the pictures or even the reviewers pictures.”

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Posted 4 years ago

“Does it ask everybody for a Credit Card Payment Verification or it just under certain fraud suspicion? 🤨”

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Posted 4 years ago

“Does DHGate ask everybody for their Credit Card after purchase or is it under certain circumstances?”

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Posted 4 years ago

“Ok so a seller couldn’t provide product so I requested a refund from seller ,seller mad cause I didn’t pick a different color so he waited on my last day for the dispute and clicked shipped which makes me wait longer to open another dispute then I have to wait another 5 days . Even with dhgate seeing he didn’t have item and me wanting my money back they allowed him to do this .. so pretty much YOUR MONEY they gave no control over obviously or control over there site they say they there to help u a lie regardless what the suppler does pretty much a owell”

Helpful Report

Posted 4 years ago

“I just wanted to say thank you to the customer service agent who helped me out yesterday she opened a dispute for me and a hour later she got me a total refund from a seller who was not being honest to me. I ordered a drone from this seller and everything was fine until the tracking number he gave me ended up getting delivered to Arizona and I live in Delaware he kept telling me he has a warehouse in Arizona and then they will ship it to me from Arizona which really sounded fishy to me then why give a tracking number when it's not going to me but someone in another state then I saw two reviews on his site that people were saying the same thing happened to them. So after leaving him message after message and he kept saying the same thing we ship from China to a warehouse in Arizona and then they ship it to you. Then I saw that they were getting ready to release my money to the seller next month and I still did'nt get my item so the young lady I was chatting with yesterday opened a dispute and a hour later I got a full refund and this morning the money was put back into my account so I just wanted to say thank you to the young lady that helped me yesterday she was awesome.I would have put 5 stars for customer service but I had to take a couple away because of the seller spinning me in circles for the last three days.”

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Posted 4 years ago

“Wow. Lots of 1 star. I give 3 because at first I had okay experience shopping, however the more I purchased the worst it got. I feel fortunate that my received 90% of my items without incident. Tips: Use only one credit card for purchases. Do not use a debit. Remember all designer products are fakes. Also sellers don't get funded from your purchase for 4 months, so open dispute as soon as expected delivery day is reached if you don't get your product. And last the cheapest designer products for sale are the worst craft.”

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Posted 5 years ago

“My order from the 24th if Dec still hasn’t processed but you charged my account!!”

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Posted 5 years ago

“It took awhile to get my payment method approved and had quite a difficult time with customer service but I did receive a quality item at half the expense I could find anywhere else. Frustrated but satisfied in the end.”

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Posted 5 years ago

“I had a problem but it was resolved. The process was a little difficult and could use some improvement.”

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Posted 5 years ago

“I'm still waiting on my stuff they give 4 different tracking numbers. I request DHL shipping and my stuff at still in China.”

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Posted 5 years ago

DHgate.com is rated 1.4 based on 980 reviews