Diamond Heaven Reviews

Name: Diamond Heaven
Rating: 3.55

3.6 Rating 42 Reviews

62 %

of reviewers recommend Diamond Heaven

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Phone:

0121 200 1300

Location:

115 Vyse Street, Birmingham, Jewellery Quarter United Kingdom
B18 6LP

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Diamond Heaven 1 star review on 9th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a pendant with chain because the chain was to short I purchased a longer on through the company, when the pendant arrived they had removed the 18inch and had fitted the one I purchased. I rang them asked for the Chain that should have been with the pendent to be sent as it was part of price paid. Three weeks on no chain so rang again to be told it had been posted to me, they could not tell me how it had been posted sign for special delivery the assistants answer was I could purchase another chain at a cost of £50 I have been a good customer over the last couple of years but now I will shop somewhere else with a company who will value my custom the one star is because there’s no zero rating”

Helpful Report

Posted 4 years ago

“If ordering items to a deadline then I would strongly discourage using this company. 4 weeks on from ordering and When i pressed for answers on completion and delivery date just " sorry we can't give you a date" was the reply. Of course they are apologetic but that realy doesn't help at all. Terrible service Very poor service indeed”

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Posted 4 years ago

“Paid £1700 for a ring was advised 2-3 weeks delivery time, 6 weeks has passed and I’m still waiting, no updates unless you email them, to then be told they will aim to dispatch end of the week which never happens, ridiculous customer service and lies about delivery and dispatch times, if your buying for a special occasions don’t use as it’s completely ruins the value of it”

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Posted 4 years ago

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Posted 4 years ago

“Trilogy diamond ring ordered on line ... quality was very poor ... crown on the ring was not finished smoothly where it joined ring, top stone did not sit level, Staff were very polite and helpful , agreed to accept ring back with 30day returns policy ... postage was £10 at my cost ? Took several emails ... 2 phone calls and 21 days to revive refund ... poor quality item poor service !”

Helpful Report

Posted 4 years ago

“Ordered online - was given the impression I would have the ring within 4 weeks - heard nothing from them and proposal is next week. Phoned them only to be told they had no date for me and absolutely no sympathy or effort to help me resolve my problem! Worst day of my life :(”

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Posted 5 years ago

“Excellent service and experience Charlie was very informative , his knowledge was very helpful in our selection. Nice Coffee too”

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Posted 5 years ago

“Charlie Was very knowledgeable and attentive, nothing was too much trouble , showing us an array of rings and explaining the difference between the types of diamonds and settings . A most pleasurable experience.”

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Posted 5 years ago

“From the moment I walked through the door, the staff made me feel welcome and comfortable. They helped me choose the perfect Engagement Ring, and even rushed through the order so I could get it in time to take to Norway for the proposal! A turn around of just three days! These guys were absolutely incredible and I have them to thank for making my proposal as magical as it was. I would definitely shop here again.”

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Posted 5 years ago

“Received my beautiful eternity ring and I am so delighted with it. I had no idea what I was looking for and Jessica showed me some beautiful options and worked with me to find the best option for me. The final ring is great and looks amazing with my engagement and wedding set. I am delighted”

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Posted 5 years ago

“Visited the Glasgow store in Princes Square. Katie the sales executive was absolutely fabulous! She went over and above helping us locate our special ring. Our experience was so good that we would recommend the Glasgow store to anyone looking for that special ring or any piece of jewellery. This is a jewellers that offers great value for money, great service whilst giving great advice. I can’t say enough about this store other than go in, you won’t be disappointed.”

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Posted 5 years ago

“I received my ruby and diamond eternity ring today and can really say it was worth the wait I am over the moon with my purchase and would recommend diamond heaven to anyone”

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Posted 5 years ago

“Not quite sure where to start with this one. Found a ring online that I liked which was great on the surface but the whole reality of the experience was another thing! I went into the store after working several years in sales and finance myself, wanting to be on the other side of the experience for once. I was quite excited. Going to the store was pointless the gentleman behind the desk was clueless and unhelpful with the whole process. But with it being such an emotional purchase I wanted it. So I went ahead with the purchase against my better discression. Four months later, after I've finally gotten over the awful process and instore experience, the dimond has come loose. We took if back to the store, reluctantly. And we've had it sent off for repair. We've now not had it back within the timescale agreed. Numerous failed call backs from staff and managers, and no update on the ring. With the retail high street going down the drain, you expect a certain level of customer service and a personal touch (especially with this type of purchase). With this company you get nothing, for a ring valued at £9,000 you dont even receive a bag to place the ring in! I recommend you look online folkes and avoid this store.”

Helpful Report

Posted 6 years ago

“We had an excellent experience with Diamond Heaven in Cardiff. The staff are professional and very knowledgeable in their field. They helped us in choosing our purchase with giving a wide choice. We were also pleasantly surprised when our purchase arrived earlier than anticipated. Would definitely recommend this company to friend and family,”

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Posted 6 years ago

“What an amazing shop this is. I bought a solitaire diamond ring and it is truly stunning.”

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Posted 6 years ago

“I searched several online suppliers of diamond engagement rings as I was looking for a very specific design of ring. There were a couple of options but without doubt the staff in the Cardiff branch of Diamond Heaven were by far the most helpful, professional and supportive in sourcing the exact ring l wanted for my fianceè to be. They found the perfect ring and in plenty of time to get it to me before my long weekend away when I had planned to propose. No other supplier came close to this level of service and support. I will definitely use Diamond Heaven to purchase the wedding rings next year. I can't recommend them highly enough.”

Helpful Report

Posted 6 years ago

“A big thank you to Diamond Heaven for the wonderful experience I had when choosing my ring. Before I’d even set foot in the store I’d had a fantastic experience online gaining all sorts of knowledge about the four c’s of Diamonds. I live in Northern Ireland and was heading over to Scotland for a break to see my family. So I made an appointment. I had my heart set on a trilogy ring but there were so many different styles that my head was spinning and that’s where Linda who works in the Glasgow store helped me choose the right one. Her patience and determination that I should find the right one for me was exemplary. I’m more than happy to recommend the quality of staff at Diamond Heaven to my friends and family. Thanks again, Bernie 💎”

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Posted 6 years ago

“Absolutely amazing service, ring arrived early...beautiful, kept upto date with order , couldn’t be more happy with the service and ring x”

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Posted 6 years ago

“Really terrible customer service. Selected the interest free option to pay over 6 months for what was a major purchase for me. When I enquired as to when the payments would be starting I was informed that due to an administrative error I had no option other than to pay in full and was threatened with debt collectors if I failed to pay by a certain date. Due to the error I was given a 9% discount which I felt was pretty inadequate given the chain of events and the need for me to raid family savings to pay ahead of schedule.”

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Posted 7 years ago

“We made an appointment to view rings and were advised to send in some examples of what we liked, which we did. When we arrived for our appointment the shop was extremely busy. We were just shown toa pull out drawer with some rings on. The assistant didn't have a clue what I had asked for in my emails. The emails had been replied to so they were aware of our requirements. There was nowhere to sit down even though we had prebooked an appointment. Wasn't very impressed at all with the whole outfit or the quality of the jewellery or the knowledge of the salesperson. Not professional when you are potentially spending thousands of pounds. Went elsewhere.”

Helpful Report

Posted 7 years ago

Diamond Heaven is rated 3.6 based on 42 reviews