Diamond Heaven Reviews

Name: Diamond Heaven
Rating: 3.23

3.2 Rating 31 Reviews

55 %

of reviewers recommend Diamond Heaven

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Phone:

0121 200 1300

Location:

115 Vyse Street, Birmingham, Jewellery Quarter United Kingdom
B18 6LP

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Anonymous

Anonymous // 01/01/2019

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“I received my ruby and diamond eternity ring today and can really say it was worth the wait I am over the moon with my purchase and would recommend diamond heaven to anyone”

Helpful Report

Posted 4 years ago

“Not quite sure where to start with this one. Found a ring online that I liked which was great on the surface but the whole reality of the experience was another thing! I went into the store after working several years in sales and finance myself, wanting to be on the other side of the experience for once. I was quite excited. Going to the store was pointless the gentleman behind the desk was clueless and unhelpful with the whole process. But with it being such an emotional purchase I wanted it. So I went ahead with the purchase against my better discression. Four months later, after I've finally gotten over the awful process and instore experience, the dimond has come loose. We took if back to the store, reluctantly. And we've had it sent off for repair. We've now not had it back within the timescale agreed. Numerous failed call backs from staff and managers, and no update on the ring. With the retail high street going down the drain, you expect a certain level of customer service and a personal touch (especially with this type of purchase). With this company you get nothing, for a ring valued at £9,000 you dont even receive a bag to place the ring in! I recommend you look online folkes and avoid this store.”

Helpful Report

Posted 4 years ago

“We had an excellent experience with Diamond Heaven in Cardiff. The staff are professional and very knowledgeable in their field. They helped us in choosing our purchase with giving a wide choice. We were also pleasantly surprised when our purchase arrived earlier than anticipated. Would definitely recommend this company to friend and family,”

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Posted 4 years ago

“What an amazing shop this is. I bought a solitaire diamond ring and it is truly stunning.”

Helpful Report

Posted 4 years ago

“I searched several online suppliers of diamond engagement rings as I was looking for a very specific design of ring. There were a couple of options but without doubt the staff in the Cardiff branch of Diamond Heaven were by far the most helpful, professional and supportive in sourcing the exact ring l wanted for my fianceè to be. They found the perfect ring and in plenty of time to get it to me before my long weekend away when I had planned to propose. No other supplier came close to this level of service and support. I will definitely use Diamond Heaven to purchase the wedding rings next year. I can't recommend them highly enough.”

Helpful Report

Posted 4 years ago

“A big thank you to Diamond Heaven for the wonderful experience I had when choosing my ring. Before I’d even set foot in the store I’d had a fantastic experience online gaining all sorts of knowledge about the four c’s of Diamonds. I live in Northern Ireland and was heading over to Scotland for a break to see my family. So I made an appointment. I had my heart set on a trilogy ring but there were so many different styles that my head was spinning and that’s where Linda who works in the Glasgow store helped me choose the right one. Her patience and determination that I should find the right one for me was exemplary. I’m more than happy to recommend the quality of staff at Diamond Heaven to my friends and family. Thanks again, Bernie 💎”

Helpful Report

Posted 4 years ago

“Absolutely amazing service, ring arrived early...beautiful, kept upto date with order , couldn’t be more happy with the service and ring x”

Helpful Report

Posted 5 years ago

“Really terrible customer service. Selected the interest free option to pay over 6 months for what was a major purchase for me. When I enquired as to when the payments would be starting I was informed that due to an administrative error I had no option other than to pay in full and was threatened with debt collectors if I failed to pay by a certain date. Due to the error I was given a 9% discount which I felt was pretty inadequate given the chain of events and the need for me to raid family savings to pay ahead of schedule.”

Helpful Report

Posted 5 years ago

“We made an appointment to view rings and were advised to send in some examples of what we liked, which we did. When we arrived for our appointment the shop was extremely busy. We were just shown toa pull out drawer with some rings on. The assistant didn't have a clue what I had asked for in my emails. The emails had been replied to so they were aware of our requirements. There was nowhere to sit down even though we had prebooked an appointment. Wasn't very impressed at all with the whole outfit or the quality of the jewellery or the knowledge of the salesperson. Not professional when you are potentially spending thousands of pounds. Went elsewhere.”

Helpful Report

Posted 6 years ago

“I have to say the service we were given was outstanding a great education in helping find a suitable engagement ring for my fiancee We were a history on diamonds clarity style weight The lady name was Sue she was helpful from the moment we are arrived at shop in Birmingham To finding an engagement ring for My fiancee who was so happy with her engagement ring We had driven from London to Birmingham it was not a wasted trip We will be returning to order a wedding band Highly recommend thank you Sue”

Helpful Report

Posted 6 years ago

“Since first ordering my engagement ring in approximately late May, I have finally got the ring I ordered, it arrived on the 1st October. I waited three weeks for the first incorrect ring to arrive which was the wrong size. I returned the ring (£8.50 recorded delivery) and received it back after 4 days. The resize itself was absolutely awful. It was extremely thin at the point of the resize and not central to the back of the ring making the ring an uneven shape. It was also visibly bumpy, the 'mirror finish' was not present and the rhodium playing was so thin the gold started to show through within 1 week. Once this happened I started thinking that I should send it back. Not wanting to be unreasonable I sought an experts eye and took the ring to two separate jewellers who were appalled by the workmanship. Satisfied that I wasn't mad I contacted 'Diamond Heaven' and received a very abrupt response - "did you not notice this when you first received the ring back? you've had it for two weeks now". I guess I was expecting something more along the lines of "I'm sorry to hear that you are not happy with our service, how can I help you?". After replying with the reasons why we had waited two weeks to address the problem, I was simply offered a refund with no apology. I requested to speak to a senior member of staff who assured me that all rings were subject to quality control before being dispatched but offered to look at the ring and judge for herself. I sent the ring back again (£8.50 recorded delivery!). With no explanation, feedback on the ring or apology I was then again offered a refund or a new ring with my diamonds used in a new mount of the correct size! New ring please, correct size please. 4 weeks later another ring arrives. This one is a different ring design from the one I ordered with a different mount and the diamond is not set straight - it is visibly wonky!! Back to 'Diamond Heaven'. Offered another refund, no apology but on pointing this lack of service out, was offered a £50 refund. send ring number two back (£8.50 recorded delivery). Third ring on order and after a further 4 weeks it's finally arrived. It's the right size, the diamond is straight and it is more similar to the design of the original ring I ordered but still not quite the same! I am however now missing the diamond grading card and valuation certificate. Are they ALL asleep? Can I not have one interaction with them that doesn't need some correction? 'Diamond Heaven' continuously explain their long waiting times by saying that they do not want any ring to be compromised on quality. Unfortunately compromised quality is the only consistent service I have received from 'Diamond Heaven'. I give up now, this one will have to do. I can't deal with 'Diamond Heaven' anymore. Ridiculous company, ridiculous service and would definitely not recommend. Sad my engagement ring now has a negative story attached to it...”

Helpful Report

Posted 7 years ago

Diamond Heaven is rated 3.2 based on 31 reviews