Diamond Heaven Reviews

Name: Diamond Heaven
Rating: 3.23

3.2 Rating 31 Reviews

55 %

of reviewers recommend Diamond Heaven

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Phone:

0121 200 1300

Location:

115 Vyse Street, Birmingham, Jewellery Quarter United Kingdom
B18 6LP

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ring came way earlier than expected, best service. Nothing was too much, the staff went over and beyond”

Helpful Report

Posted 3 weeks ago

“Diamond Heaven were spectacular at helping me craft the perfect engagement ring, my fiancée loves it. I booked an appointment at the London office and Coral was able to talk me through different styles and all the different cuts of diamonds along with the 4 C's. Their bespoke build a ring service was excellent. I went for a radiant cut diamond on a platinum setting with shoulder stones and a hidden Halo. They were able to create a CAD image to perfect the setting design on and then custom fit the setting to my chosen diamond. The whole process took around 3 months from first consultation to selecting the right parameters, it being custom made and then collection. Throughout the process, Coral was always available on Whatsapp to talk me through the progress. Great customer service, great quality and great price.”

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Posted 1 year ago

“I found the experience really amazing all the staff are just so lovely. I actually met Sarah and her amazing personality is just so contagious you just get attracted towards her sincerity and her genuine desire to help. A sarpal”

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Posted 2 years ago

“I have just been to Diamond Heaven in Birmingham. I met Sarah who was just so professional snd really took time to understand my requirements. She really give me her attention. I was just so taken back by her. In the end she helped make the rest get choice snd I totally happy. I am sure the rest of the staff are great but I will go back to Sarah as she was just so incredibly amazing - 100% satisfaction”

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Posted 2 years ago

“Excellent customer service the staff was really helpful 🙂”

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Posted 2 years ago

“Excellent service and experience Charlie was very informative , his knowledge was very helpful in our selection. Nice Coffee too”

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Posted 4 years ago

“Charlie Was very knowledgeable and attentive, nothing was too much trouble , showing us an array of rings and explaining the difference between the types of diamonds and settings . A most pleasurable experience.”

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Posted 4 years ago

“From the moment I walked through the door, the staff made me feel welcome and comfortable. They helped me choose the perfect Engagement Ring, and even rushed through the order so I could get it in time to take to Norway for the proposal! A turn around of just three days! These guys were absolutely incredible and I have them to thank for making my proposal as magical as it was. I would definitely shop here again.”

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Posted 4 years ago

“Received my beautiful eternity ring and I am so delighted with it. I had no idea what I was looking for and Jessica showed me some beautiful options and worked with me to find the best option for me. The final ring is great and looks amazing with my engagement and wedding set. I am delighted”

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Posted 4 years ago

“Visited the Glasgow store in Princes Square. Katie the sales executive was absolutely fabulous! She went over and above helping us locate our special ring. Our experience was so good that we would recommend the Glasgow store to anyone looking for that special ring or any piece of jewellery. This is a jewellers that offers great value for money, great service whilst giving great advice. I can’t say enough about this store other than go in, you won’t be disappointed.”

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Posted 4 years ago

“I received my ruby and diamond eternity ring today and can really say it was worth the wait I am over the moon with my purchase and would recommend diamond heaven to anyone”

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Posted 4 years ago

“We had an excellent experience with Diamond Heaven in Cardiff. The staff are professional and very knowledgeable in their field. They helped us in choosing our purchase with giving a wide choice. We were also pleasantly surprised when our purchase arrived earlier than anticipated. Would definitely recommend this company to friend and family,”

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Posted 4 years ago

“What an amazing shop this is. I bought a solitaire diamond ring and it is truly stunning.”

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Posted 4 years ago

“I searched several online suppliers of diamond engagement rings as I was looking for a very specific design of ring. There were a couple of options but without doubt the staff in the Cardiff branch of Diamond Heaven were by far the most helpful, professional and supportive in sourcing the exact ring l wanted for my fianceè to be. They found the perfect ring and in plenty of time to get it to me before my long weekend away when I had planned to propose. No other supplier came close to this level of service and support. I will definitely use Diamond Heaven to purchase the wedding rings next year. I can't recommend them highly enough.”

Helpful Report

Posted 4 years ago

“A big thank you to Diamond Heaven for the wonderful experience I had when choosing my ring. Before I’d even set foot in the store I’d had a fantastic experience online gaining all sorts of knowledge about the four c’s of Diamonds. I live in Northern Ireland and was heading over to Scotland for a break to see my family. So I made an appointment. I had my heart set on a trilogy ring but there were so many different styles that my head was spinning and that’s where Linda who works in the Glasgow store helped me choose the right one. Her patience and determination that I should find the right one for me was exemplary. I’m more than happy to recommend the quality of staff at Diamond Heaven to my friends and family. Thanks again, Bernie 💎”

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Posted 4 years ago

“Absolutely amazing service, ring arrived early...beautiful, kept upto date with order , couldn’t be more happy with the service and ring x”

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Posted 5 years ago

“I have to say the service we were given was outstanding a great education in helping find a suitable engagement ring for my fiancee We were a history on diamonds clarity style weight The lady name was Sue she was helpful from the moment we are arrived at shop in Birmingham To finding an engagement ring for My fiancee who was so happy with her engagement ring We had driven from London to Birmingham it was not a wasted trip We will be returning to order a wedding band Highly recommend thank you Sue”

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Posted 6 years ago

“Trilogy diamond ring ordered on line ... quality was very poor ... crown on the ring was not finished smoothly where it joined ring, top stone did not sit level, Staff were very polite and helpful , agreed to accept ring back with 30day returns policy ... postage was £10 at my cost ? Took several emails ... 2 phone calls and 21 days to revive refund ... poor quality item poor service !”

Helpful Report

Posted 3 years ago

“Avoid this company like the plague. My fiance found a ring she really liked so we made an appointment and drove 3 hours from our hometown to go view it. We arrived on time and were told the lady we were there to meet was upstairs getting the ring ready. After waiting 20 minutes she finally arrived via the front door. She then kept us waiting longer while she put her coat away just to tell us the ring had been sold. We were there at the time the shop opened, if it had been sold then it had been sold the day before and she just couldn't be bothered to let us know. She was unapologetic and rude, and quite frankly acted like we were beneath her. Honestly even if she had had the ring we wouldn't have bought it. I wouldn't give my money to an establishment that thinks that kind of behaviour and arrogant energy is acceptable. Save yourself the time and look elsewhere”

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Posted 2 months ago

“Bought ring wrong color wrong cut. 30 daymoney back garuntee is a lie company refuses to pay customs cost to return it. Which they could have taken off the cost. Furthermore they charge 120 shipping fee and then stick you with the customs fee.”

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Posted 3 months ago

Diamond Heaven is rated 3.2 based on 31 reviews