Direct Fabrics Reviews

Name: Direct Fabrics
Address: 27 Station Road,Backwell, Backwell
Rating: 4.76

4.8 Rating 181 Reviews

96 %

of reviewers recommend Direct Fabrics

Company Reviews

Questions

Metrics

4.8

Based on 181 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

03301118995

Email:

sales@direct-fabrics.co.uk

Location:

27 Station Road,Backwell
Backwell
BS48 3NW

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Direct Fabrics 5 star review on 18th September 2018

Mariana Dumitriu

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only sent half my order, when I enquired about it they never got back to me about it I had to ring again twice , I was supposed to get confirmation that the order had been sent but never got that either”

Helpful Report

Posted 5 years ago

“Had to chase the order up two weeks later and had to do that twice via phone and then by e-mail before the order was sent.”

Helpful Report

Posted 5 years ago

Hello, I am so sorry that you had to chase your order on the 2nd of November after it was originally placed on the 18th of October. As soon as you notified us we chased our carrier as your order showed as delivered on our shipping portal. Unfortunately, on this occasion the package had been lost by them and we quickly sent out a replacement on the 2nd which was delivered week commencing the 5th of November. My colleague Georgina kept yourself and your work colleague updated and resolved the issue on the same day. We hope that you are happy with the fabric and that you will continue to purchase from us in the future. Kind Regards, Lizzie Hudson Sales Manager Direct Fabrics LTD

Posted 5 years ago

“Although the curtains turned up in good time we still await the missing curtain pole a week later which appears to have vanished in the postage system of Great Britain”

Helpful Report

Posted 5 years ago

Hello Dave, Thank you so much for your review. Unfortunately, on this occasion the carrier has misplaced your package. We immediately sent out a replacement upon receipt of the news with a member of your team over the phone. This was processed on the 7th of August and delivered on the 9th of August signed for by yourself. If we had been made aware of the missing item upon receipt of your curtains we could have resolved the problem a lot quicker. Our Customer service team are always happy to help and check our tracking system to see where your packages are. We take all our reviews regarding a delivery issues very seriously and like to rectify everything as quickly as possible. I am glad that your replacement pole has been delivered, if the missing one eventually turns up please keep it as a back up for any other projects you may need one for. Thank you again for your order and we hope that you will continue to use us in the future. Kind regards, Lizzie Hudson Sales Manager Direct Fabrics

Posted 5 years ago

Direct Fabrics is rated 4.8 based on 181 reviews