Direct Fabrics Reviews

Name: Direct Fabrics
Address: 27 Station Road,Backwell, Backwell
Rating: 4.76

4.8 Rating 181 Reviews

96 %

of reviewers recommend Direct Fabrics

Company Reviews

Questions

Metrics

4.8

Based on 181 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

03301118995

Email:

sales@direct-fabrics.co.uk

Location:

27 Station Road,Backwell
Backwell
BS48 3NW

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Direct Fabrics 5 star review on 18th September 2018

Mariana Dumitriu

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and willing to send out fabric samples of any colours without a sample charge. Unfortunately they weren’t suitable on this occasion but I would definitely try them again.”

Helpful Report

Posted 5 years ago

“Very helpful service. After ordering samples I received a phone call from Jo asking if I could confirm when the samples arrived and enquiring if further help was needed. I changed my plans which meant that I didn’t need the fabric after all and but the initial service was very good. Jo called a second time to check if everything had arrived, she has a pleasant non- pushy manner.”

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Posted 5 years ago

“Ordered two sets of samples over the internet but only one set arrived in the post although this was very promptly delivered. I chased a second sample by email and a further two sets were sent instead which was good although this time they appeared to have been held up in the post. First deliver was within 3-5 days and the second longer around 5 days.”

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Posted 5 years ago

“Very helpful lady on the phone Sent samples and was really nice”

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Posted 5 years ago

“Purchased the Venus 150cm FR Dimout curtains as a sample; they are of very good quality and feel. I'm very impressed with my purchase and will be coming back for more.”

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Posted 7 years ago

“Order arrived with in the week.”

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Posted 7 years ago

“very good speedy service with wide range of fabrics”

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Posted 7 years ago

“Pleasant staff, very helpful. Returned calls quickly. Good range & priced stock.”

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Posted 7 years ago

“Product is OK”

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Posted 7 years ago

“Customers services are very good, happy with product”

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Posted 7 years ago

“Im looking for good quilty curtain fabic, as I need 2make curtains for my local community centre, run by charity for 11windows”

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Posted 7 years ago

“Very good service”

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Posted 7 years ago

“Everything was great up till delivery. Phoned to say was away Wednesday & Thursday, could we have delivery Friday or after, it turned up on Wednesday!! Product great easy instructions and fitting, would use again.”

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Posted 8 years ago

“Staff are friendly and prompt reply.”

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Posted 8 years ago

“A bit on the expensive side, but pleased with my order”

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Posted 8 years ago

“Acceptable product, rather slow delivery.”

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Posted 8 years ago

“Good service would have been VG but sample request was slow to arrive, second request for colour options was much quicker.”

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Posted 8 years ago

“Still trying to find correct fabric but Lizzie has been trying to help now down to more samples and technical staff. Pity I can't call and see the rolls as I could decide better. Thanks for good service. Cheers”

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Posted 8 years ago

“The curtains are very good quality for the price. There were a few difficulties with pole deliveries but the Direct Fabrics team made every effort to resolve satisfactorily.”

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Posted 8 years ago

“The order was a bit out of the ordinary, but we were happy with the quotation. We did have an issue because of a misunderstanding but Direct Fabrics had the order collected on the Monday and I received it back on the Thursday. Fantastic bit of work on their behalf.”

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Posted 8 years ago

Direct Fabrics is rated 4.8 based on 181 reviews