Direct Fabrics Reviews

Name: Direct Fabrics
Address: 27 Station Road,Backwell, Backwell
Rating: 4.76

4.8 Rating 181 Reviews

96 %

of reviewers recommend Direct Fabrics

Company Reviews

Questions

Metrics

4.8

Based on 181 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

03301118995

Email:

sales@direct-fabrics.co.uk

Location:

27 Station Road,Backwell
Backwell
BS48 3NW

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Direct Fabrics 5 star review on 18th September 2018

Mariana Dumitriu

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and willing to send out fabric samples of any colours without a sample charge. Unfortunately they weren’t suitable on this occasion but I would definitely try them again.”

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Posted 5 years ago

“Very nice staff”

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Posted 5 years ago

“Easy to use website and sample ordered arrived very quickly. Jo followed up with a courtesy call - very pleasant, not at all pushy. I really liked the fabric but colour was not suitable so I have now requested a sample of the fabric in an alternative colour.”

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Posted 5 years ago

“Very helpful service. After ordering samples I received a phone call from Jo asking if I could confirm when the samples arrived and enquiring if further help was needed. I changed my plans which meant that I didn’t need the fabric after all and but the initial service was very good. Jo called a second time to check if everything had arrived, she has a pleasant non- pushy manner.”

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Posted 5 years ago

“A very personal service. Samples arrived and there was a courtesy call. I was unable to find the colour I was looking for so have been able to send a photo so they can try and find a match for me. Couldn't be more helpful. Thank you.”

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Posted 5 years ago

“Direct fabric sample service was really quick and efficient in getting my sample to me. There is no better way to select fabric than feeling the texture and seeing the colour, rather than an image on computer. Thank you.”

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Posted 5 years ago

“Very happy with the sample service we were given”

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Posted 5 years ago

“Sample service so good, essential and prompt!”

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Posted 5 years ago

“Ordered two sets of samples over the internet but only one set arrived in the post although this was very promptly delivered. I chased a second sample by email and a further two sets were sent instead which was good although this time they appeared to have been held up in the post. First deliver was within 3-5 days and the second longer around 5 days.”

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Posted 5 years ago

“Great service even in these challenging times!”

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Posted 5 years ago

“Brilliant sample services, friendly and helpful staff especially Jo.”

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Posted 5 years ago

“Sample came quickly and was as per pocture onthe website. Very polite follow-up call.”

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Posted 5 years ago

“Very helpful lady on the phone Sent samples and was really nice”

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Posted 5 years ago

“Purchased the Venus 150cm FR Dimout curtains as a sample; they are of very good quality and feel. I'm very impressed with my purchase and will be coming back for more.”

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Posted 7 years ago

“Used my fabric to recover a headboard,very good quality cotton fabric.”

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Posted 7 years ago

“Great fabric, good value for money, excellent service. Would have liked an alternative delivery method that was a bit cheaper as I didn't need the fabric urgently but was overall very satisfied with my samples and then purchase.”

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Posted 7 years ago

“Only sent half my order, when I enquired about it they never got back to me about it I had to ring again twice , I was supposed to get confirmation that the order had been sent but never got that either”

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Posted 7 years ago

“Excellent service and quality product delivered on the agreed date. I will be using these guys again.”

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Posted 7 years ago

“An excellent service - thank you”

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Posted 7 years ago

“Great service,very helpful and knowledgable, quick turnaround. Would highly recommend. Mr B.Simmons Managing Director Blue Hill Facilities Management Ltd”

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Posted 7 years ago

Direct Fabrics is rated 4.8 based on 181 reviews