“Tried to make a booking through their website, there was one price until i was going to proceed with payment, suddenly 8 dollar surcharge appeared. I stopped and went to the website of the service provider, where the price was correct but couldn’t make a booking cause the booking through directferry was “hanging”. No proper support to unlock it, and they keep sending me emails suggesting to “lock” this unattractive rate with surcharge. Hope the booking will expire soon as no proper support except registering through their website which I don’t need at all. Be careful.”
“hi everyone.... i booked a 3 day promo trip to france.
BUT .... i asked them can i change my outbound date and still return on the promo return as planned. As i wanted to go a day earlier .. after 3 days they said i cant as i would have to cancel the return aswell even though i was coming back on that ferry.. i even said i would pay the difference. so really unhappy to them saying i would have to pay twice for the same return eerrrrrrrrrr”
“The website works until you need to ask for support. From that point on you are in trouble. In my case, I had to change my return ticket to an open one. They told me that they did it, but in the system it appeared that I had travelled (so I couldn't manage my booking any more). Every time I am contacting the support I have to wait 3-5 days for a reply and the reply doesn't solve the problem. For the time being I am not in a hurry, but I already feel that they will keep dragging on and in the end, I will have to buy a new return ticket...”
