“shocking experience trying to amend a booking with Direct Ferries for which I had paid an additional £30 to have the right to cancel. It was a complete rip off, and Direct Ferries were unhelpful - their customer service centre use email, so they deliberately ruin your holiday by making trying to change anything as drawn out and painful as possible
My advice - go directly to the ferry operator - as well as it being cheaper, it would be difficult ot get worse service!”
“Awful company. AVOID using them. You are better off using the ferry website directly so you have more control over your booking should you need to book a seat, food, or change or cancel your reservation. We learned this the hard way and it cost us over 600 euros!!! What a SCAM.”
“Very bad company it’s a scam after a few minutes I tried to reschedule the trip the price was kept on increasing very bad company o will never have to do with them again ever in my life and breathe suggest this company to my friends and family”
“Appalling customer service from Direct Ferries. There is no mobile number, and an extremely slow response time via their enquiry form.
I had changed my booking to a new date and time, received an email confirmation from Direct Ferries and the booking had amended via the website. What Direct Ferries failed to do was contact Brittany Ferries to inform them of the change. I had arrived at the Port for an overnight ferry with 2 children and NO booking. Outrageous!
I then had to pay extra to even get onto the ferry, without a cabin may I add, which I had originally booked and paid for through Direct Ferries.
The service from the beginning was awful, and I strongly advise to NOT use Direct Ferries, I will never use their service EVER again!”
“HORRIBLE company and a total rip off!
I cancelled the reservation within minutes when I realized they were charging hundreds of dollars more than the boat company. Direct Ferries says they are going to keep $101.23 of my money!
Totally unfair and unethical.
DO NOT do business with Direct Ferries.”
“Direct Ferries ROBBED us.
Direct Ferries ROBBED me! Straight up stole my money.
On the 11th August, I booked a passage from Dover to Dunkirk for the 16th August. I triple checked the dates (!), yet after paying I received a confirmation for the 12th August, not the 16th.
I then had to contact them, since my "booking was in less then 24 hours and could not be amended" manually. Of course, they don't have a phone number, only a support chat, which does not work at all.
I finally got them to change my booking (of course for an additional fee). Instead of the 16th, they booked us onto a ferry on the 18th, forcing us to stay in the UK for two more days, causing additional expenses.
Be that as it may, I was prepared to let that slide, since I was just happy with having resolved the issue.
I got a booking confirmation from Direct Ferries, stating time and date of departure, the 18th August 2022.
When we got to the port it turned out that nothing had been amended by DF. We were left with no other option except buying a new ticket for 149£, since they had messed it up.
In total, they cost us those 149£ plus the original ticket price, plus amendment charges, plus the extra amount of money we needed for accommodation and food for the extra two days.
When I texted them demanding a refund, at least for the second ticket we had to buy, I got an absolutely audacious reply, claiming that we hadn't showed up on the 12th and, thus, it was our fault for having to buy a new ticket, though they just hadn't changed our booking.
I even sent them the changed booking confirmation they had sent me for the amended booking but haven't heard from them since.
NEVER BOOK WITH DIRECT FERRIES. They ARE going to steal your money.
If there is anyone who knows any trick to get my money back I would appreciate it so much!
J. Haefele.”
“Avoid this company IT'S A FRAUD!!!! I had to make a change to my booking, which they claim to be very easy to do through their website, and I never received a response!!!
I had to end up buying a separate ticket directly with another ferry company, and I lost the money of the ticket I had bought with Direct Ferries.
Their customer service is absolutely terrible. There is no phone number to call, and the people on the chat are not able to solve the problems.
I am still waiting for feedback regarding my change request and a claim I issued.
I WILL NEVER USE THIS COMPANY AGAIN AND ADVISE EVERYONE AGAINST IT!!!”
“Total Fraud! TheTelephone number disactivated, no way to get in touch. The reservation number is no longer recognized since it was days ago, so the online form is not accepted.
Keep away!!!”
“They provided incorrect information and when I told them this meant I would have to cancel, they made it extremely difficult to do so and the cancellation fee kept increasing with each attempt I made. You should give an option for zero stars as that would be the only acceptable option in this case.”
