“Frist class experience. Ordered on line and then realised I didn't claim my $15 bonus as a first time customer. Rang and spoke with a young woman who couldn't do enough to see how this oversight could be managed. A credit was given which was a great result, Importantly my order was for a pool filter that is becoming harder to find. Not only did the company provide the filter but did so at a price that was much cheaper than others. Finally, it arrived in good condition the following day. Doesn't get any better than that!”
“service was great, thier was a slight issue with ordering and direct pool supply staff fixed it promply - even rang me nuremous times to keep me updated----well done staff at direct pool supplyies”
“I ordered 4 new filters for our pool filter before Christmas, after emailing once after Christmas to follow up on the order I have been kept informed regularly about my order progress. There was a delay receiving the filters at Direct Pool Supplies which was out of their control. I received a very apologetic phone call last week and this week the filters arrived. Thank you for such great customer service.”
“Initially I had problems with the call centre, and not getting return calls in a timely manner, 24 hours would of be good, but three days seemed the norm. I had a great fellow at the Gold Coast, who answered my initial question. And then we were looking to go ahead, but needed to know a couple of things. Tara was the service person from heaven, she wrote down the questions, got answers and rang but once within approx 45 mins. She stayed onto everything. SHE turned us around from looking elsewhere!! I'm very happy and now just waiting from delivery.”
“Shout out to Direct Pool Supplies service department for a top job acid washing my pool which had a heavy black spot infestation. I’d been trying to treat it for over 12 months. Thanks Leon and Jarrod.”
Hi Kylie,
Thank you so much for your wonderful review!
We're delighted to hear that you've had consistently positive experiences with our service and products. We're committed to providing quality and support, and it’s great to know we’re hitting the mark!
Thanks for being a valued part of our Direct Pool Supplies family.
Best regards,
Team Direct Pool Supplies Australia
“Went into Runaway Bay office, attended by Dave. WOW! Excellent service- did everything he said he would(unusual this day and age) Extremely pleasant and informative. I asked for service on pool, specifically for Steve (who I’ve had previous times) and found him to be so efficient and gets job done right every time. Bingo! Appt made with Steve and on a suitable day. How impressive are the boys at Runaway Bay!!!! 10/10👏👏👏”
Hi Terry,
Thank you so much for your fantastic review!
We're thrilled to hear Dave provided such exceptional service and followed through every step of the way; it really means a lot to us.
We're also so glad you were able to book with Steve again; he's definitely a valued part of the team and takes great pride in his work.
We’ll be sure to pass your kind words on to both Dave and Steve.
The whole Runaway Bay team and the rest of Direct Pool Supplies appreciates your support,
10/10 right back at you!
“Direct Pool Supplies have fantastic customer service. They were quick to follow up on issues and directed my concerns to the manufacturer. I highly recommend buying pool supplies through this business.”
