Direct Sports Reviews

Name: Direct Sports
Rating: 4.46

4.5 Rating 308 Reviews

87 %

of reviewers recommend Direct Sports

Company Reviews

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Metrics

4.5

Based on 308 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Returns Process	Easy

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Direct Sports 5 star review on 3rd January 2024

Craig Warke

Direct Sports 2 star review on 29th September 2022

Steve Chan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid £4.99 for next day delivery. No email confirmation, didn’t arrive next day , nor the next. No response to my emails. Telephone call went to voicemail. Item arrived and was faulty. Emailed to request exchange/refund. No response. Paid through PayPal so having to go through them for a refund. I wish I had read the reviews first. Terrible customer service (well lack of it). Avoid…”

Helpful Report

Posted 3 years ago

“Possibly the worst company I have ever dealt with. I sent them a return that was delivered by Royal Mail 14 days ago. Since then, I have called three times and each time been promised the refund would be processed that day. The lump of wood they have working in customer service is beyond useless and the warehouse manager is incompetent. Save your time and money by choosing another sportswear store.”

Helpful Report

Posted 3 years ago

“Hi, I made a purchase on the 20th of April, received a confirmation email and then nothing. a week later and I have no update on my order being dispatched, no answer from 'customer service team' (does it even exist?!?!). I have sent 3 emails and left 5 voicemails and still nothing. Unless hear back from them in the next 24h with an update on my order being delivered the next day I will not be taking down this review and I would not recommend you ever use their services, spend your money elsewhere to avoid disappointment.”

Helpful Report

Posted 3 years ago

“Hermes advised me of the day that my order would be delivered. Before 10 on that day the status had changed to it has been delayed but should be moving again within 24 hours. Over a week later and that status has been unchanged. Initially I thought that it was Hermes that should receive the poor review but after trying to get the matter resolved with Direct Sports I realise just what poor customer service is. DIrect Sports sit behind "we've opened an enquiry with Hermes". How long does that take - surely a phone call or an email exchange, 1 day at most! No progress so I advised Direct Sports that as I hadn't received the goods nor received any information about the delivery I cancel my order. Yes I can cancel when I return the goods - which they haven't delivered. They have my money and clearly customer service or the fact that a delivery has gone missing and a customer hasn't received the item they paid for isn't remotely a priority or a concern to them. A company to avoid.”

Helpful Report

Posted 3 years ago

“No sign of order, no correspondance, poor service all round”

Helpful Report

Posted 4 years ago

“pagata merce mai ricevuta. inviato decine di mail mai una risposta. pessimo!!!!!!! paid for goods never received. sent dozens of emails never answered. very bad!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Bought a pair of Asics Gel Tactics online UK size 9 and received the product through the post. Tried them on in indoor hall (walking/jogging) only to realise that the product sent to me was actually size 9.5 and not 9 as originally ordered. Spoke to someone via phone who advised to send them back and they would exchange for the correct size. Waited for two weeks, only to have the original pair returned to me, stating that they could not be exchanged as the shoes have been worn. So I am now stuck with the wrong size trainers.”

Helpful Report

Posted 4 years ago

“NO WARRANTY SUPPORT. Have reached out to customer service for warranty on Babolat Badminton Shoes. First they tried to push it away by saying 1 year is over, after insisting and showing them tracking details, then they came back saying share pics, then they wanted to suggest thats wear and tear and not covered under warranty, after again asking for them to run it by Babolat as the sole shaving off is bad sole and not wear and tear, they have not got back to me. 3 emails sent. No response. 2 weeks No response. I would NOT recommend them and hold them accountable for false advertising and misleading warranty policy and processes”

Helpful Report

Posted 4 years ago

“Odered Shuttles + small item for international delivery. Arrived with bag shoved through my letter box. Sent pictures to Direct Sports of the state of pakaging I received and requesting replacement shuttles. Answer from Direct Sports was "Unfortunately as your parcel was not signed for as damaged we are not able to send the shuttles to you." So it's my fault for the DPD service used by Direct Sports, that the shuttles were lost and never delivered to me...very bad customer service after having spent £321 with them...of which £64 worth of shuttles have been lost!”

Helpful Report

Posted 4 years ago

“I returned a pair of shoes for an exchange. They requested payment of another £3 before they will despatch them. The enquiry number gives an automated message that they are busy and to leave a message for them to call you back but they are not responding to my messages and emails are bouncing back as undeliverable. Wish I had seen the reviews below before ordering.”

Helpful Report

Posted 4 years ago

“I ordered a pair of tennis shoes with Next Day Delivery, however they did not come the next day! Ordered on a mobile phone where it is entirely unclear and misleading that choosing next day delivery means a later delivery date. Customer service was entirely unapologetic and unwilling to accept poor website design meaning future customers could also be mislead. Will not order from DirectSports again and would avoid.”

Helpful Report

Posted 4 years ago

“Purchased two fairly expensive badminton rackets from the site with the trust they would be delivered next day as promised on their web site. 5 days later - with no rackets and having contacted Direct Sports all I have is a curt email from their customer service taking no responsibility for the delay or giving any sense of empathy - apparently its DPD's . Ultimately I'd like to do business with a company that takes the service of its customers seriously rather than pushing them off to chase some third party delivery. - Extremely poor level of customer service. - No accountability for ensuring items are delivered as promised. I regularly purchase items on line - in this day and age its unfortunate to come across a company that trades online but is unwilling to take responsibility / have any level of empathy toward customer issues. I would not recommend or purchase from this company again.”

Helpful Report

Posted 6 years ago

Direct Sports is rated 4.5 based on 308 reviews