Direct Sports Reviews

Name: Direct Sports
Rating: 4.52

4.5 Rating 498 Reviews

89 %

of reviewers recommend Direct Sports

Company Reviews

Questions

Metrics

4.5

Based on 498 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Easy

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Direct Sports 5 star review on 28th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service. Placed an order and paid extra for speedy delivery. When contacted them the lady said,even if you pay extra ,the item will be despatched when they can. Not helpful at all. Avoid them if u can.”

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Posted 3 days ago

“Great service.”

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Posted 1 week ago

“I couldnt open the manufacturer's inner packaging at all without tearing it so it seems I am now unable to return it (poorer quality than expected )because the packaging has been torn.”

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Posted 1 week ago

“Quick and easy to order. Arrived a day earlier than promised. Excellent product.”

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Posted 2 weeks ago

“Excellent online shop. Excellent price (best I could find on the web by far). Good quality shoes, as expected from Merrell. there was a hiccup with Paypal through no fault of Direct Sports, who quickly sorted this out for me. Will be using again for sure.”

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Posted 2 weeks ago

“I bought a pair of squash trainers for my son, who had chosen them. Really quick delivery, the trainers themselves look great quality with lots of attention to details which I’m sure are important to squash players! Thank you - great product, great price, great delivery.”

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Posted 2 weeks ago

“Very competitive, best prices! Professional looking easy to use website finding what you want. Next day delivery on more expensive products and free gifts. The badminton racket wasn’t packaged very well, just loose in a box which was damaged on one of the corners. Fortunately the racket was still intact. I’ve bought second hand rackets on eBay that have been better packaged in bubble wrap, and a more durable corrugated box. I will still use Direct Sports for their unbelievable pricing.”

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Posted 1 month ago

“Excellent, thank you.”

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Posted 1 month ago

“AVOID, AVOID, AVOID Direct Sports! I ordered a £140 badminton racket from Direct Sport and it arrived in an extremely damaged box; ripped, crushed, and banana-shaped. The ‘free gift’ grip was missing, and the whole thing looked like it had been through a war zone. When I contacted Direct Sport, I was told to return the racket for an “assessment”, which was frustrating enough. I also noticed the racket sleeve was missing, and when I queried it, I was told it wasn’t part of the order. However, there was no option to add it on their website in the first place! I made it clear I didn’t want an assessment, as it wouldn't show structural damage; I wanted a refund. So, I returned the racket. Days went by with no communication whatsoever. I had to chase them for updates, and when the refund finally came through, it was £20 short. They had the cheek to charge me for the “free restring” that came with the racket! I queried this with Rebecca in customer service, but it was clear that empathy and professionalism are not her strengths. The whole experience was shocking and deeply inconvenient. In contrast, I ordered the exact same racket from Central Sports, and the difference was night and day. Their packaging was ten times better, and the service was excellent. I’m already planning to order my second racket from them. Lesson learned: I will never, ever buy from Direct Sport or Direct Badminton again. Poor packaging, missing items, awful communication, and a total lack of care. Avoid and order from Central Sports.”

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Posted 1 month ago

“easy to sort..very quick delivery! great product well done!”

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Posted 1 month ago

“As described. Great offers with sale (bought some balls too) Super quick delivery. Happy with purchase Recommend”

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Posted 1 month ago

“Great choice. Super lightweight and for the price can't be beat!”

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Posted 1 month ago

“Great products and a reasonable price, and delivered on time.”

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Posted 1 month ago

“Great service!”

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Posted 1 month ago

“Site is easy to use. Trainers arrived on time. Trainers were as described as wide fitting across front of foot. Fitted well. Very comfy.”

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Posted 1 month ago

“Excellent quality of tennis shoes.”

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Posted 2 months ago

“They had the sakura Pink Wilson’s intriguing stock (I couldn’t find it anywhere else) and it was the cheapest online too! Fantastic service and delivery”

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Posted 2 months ago

“Very competitive prices fast delivery what’s not to like .”

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Posted 2 months ago

“Good pricing, stock availability, smooth delivery”

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Posted 2 months ago

“Good price, quick delivery, perfect condition. All I could ask for.”

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Posted 2 months ago

Direct Sports is rated 4.5 based on 498 reviews