Direct Sports Reviews

Name: Direct Sports
Rating: 4.52

4.5 Rating 463 Reviews

88 %

of reviewers recommend Direct Sports

Company Reviews

Questions

Metrics

4.5

Based on 463 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Easy

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Direct Sports 5 star review on 28th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prices are good and a wide range of stock. The filters suggest that all the tennis shoes are clay court shoes although this is not the case and there are no fit options apart from 'standard', so no indication of wider fit shoes. Unfortunately the Asics shoes I ordered are too narrow (although I previously had Asics in a model now unavailable). I will have to return them but am waiting to see if there is an alternative I can exchange them for. Ordering shoes online is a nightmare unless you find one that fits and the makers don't promply discontinue it!”

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Posted 3 days ago

“Website was very easy to navigate and very clear on products. Purchasing process was super easy. Product was exactly as described with plenty of selection on sizes etc. Delivery was super quick and plenty of updates regarding delivery.”

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Posted 4 days ago

“Im extremely excited about my new Tennis Racket. The quality is perfect and the customer service help was spot on. Thank you very much!!”

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Posted 6 days ago

“Very fast delivery. Good value. Unfortunately my squash shoes came up a size too small and was able to exchange easily.”

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Posted 1 week ago

“Website gave a good amount of information on the racket, pictures were as shown, arrived on time, nothing to be unhappy about, amazing place to shop.”

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Posted 1 week ago

“Speedy delivery of quality goods at a competitive price. Will use again.”

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Posted 2 weeks ago

“Great service and product and price was a lot cheaper then other sites”

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Posted 2 weeks ago

“Great customer service on the phone when I made a mistake with a delivery address. Swift dispatch and excellent product at a good price. Wouldn’t hesitate to recommend to others.”

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Posted 2 weeks ago

“Cheapest option and Prompt delivery”

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Posted 2 weeks ago

“Delivery came on time. Very efficient. Thanks.”

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Posted 2 weeks ago

“These are my favourite running shorts and just couldn’t find them anywhere…until now. I will be buying more before they disappear from sale! Super speedy delivery too. Thank you.”

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Posted 3 weeks ago

“Amazing shoes and prices and the shoes are quick to break in. The website also prompts you to go at least one size up, which is what I did. In addition, customer service team Lindsie was super helpful with queries and return :)”

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Posted 3 weeks ago

“Ordered badminton racket with bespoke stringing at 3:30pm, arrived the next day by Royal Mail at 11am. Fantastic service.”

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Posted 4 weeks ago

“Excellent value Quick Delivery”

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Posted 1 month ago

“I bought a pair of Yonex tennis shoes for my son that deteriorated after a few months wear so as to be unusable. I returned them within 6 months as they failed in the standard of durability but despite having a hole in the sole the company have failed to offer any recompense and practically accused me of ruining them myself. Saying it was only my opinion there was a fault despite clear photographic evidence. Not only have they not offered to repair, replace or refund me they also want to charge me for them to return the shoes with the holes back to me. Shockingly bad customer service.”

Direct Sports 1 star review on 5th August 2025

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Posted 1 month ago

“Great product, lovely to use.”

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Posted 1 month ago

“Prompt delivery, good service pleasing experience thank you”

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Posted 1 month ago

“Delivered early ...... to the wrong address. The package was therefore opened when the people from 4 doors up realised it was not for them. I was lucky to get the purchase as it was reliant on the honesty of a totally unrelated party. No doubt Direct Sports will blame the courier service, but I did not pay the courier service I paid Direct Sports, so they are responsible.”

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Posted 1 month ago

“Easy. Ordered two pairs of Under Armour joggers. The price was good and they came quickly. They were exactly what I wanted and I would use Dirext Sports again for sure.”

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Posted 1 month ago

“No customer service over weekend meant the order, which was cancelled, was shipped anyway.”

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Posted 1 month ago

Direct Sports is rated 4.5 based on 463 reviews