Direct Sports Reviews

Name: Direct Sports
Rating: 4.52

4.5 Rating 498 Reviews

89 %

of reviewers recommend Direct Sports

Company Reviews

Questions

Metrics

4.5

Based on 498 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Easy

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Direct Sports 5 star review on 28th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy delivery of quality goods at a competitive price. Will use again.”

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Posted 3 months ago

“Great service and product and price was a lot cheaper then other sites”

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Posted 3 months ago

“Great customer service on the phone when I made a mistake with a delivery address. Swift dispatch and excellent product at a good price. Wouldn’t hesitate to recommend to others.”

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Posted 3 months ago

“Cheapest option and Prompt delivery”

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Posted 3 months ago

“Delivery came on time. Very efficient. Thanks.”

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Posted 3 months ago

“These are my favourite running shorts and just couldn’t find them anywhere…until now. I will be buying more before they disappear from sale! Super speedy delivery too. Thank you.”

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Posted 3 months ago

“Amazing shoes and prices and the shoes are quick to break in. The website also prompts you to go at least one size up, which is what I did. In addition, customer service team Lindsie was super helpful with queries and return :)”

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Posted 3 months ago

“Ordered badminton racket with bespoke stringing at 3:30pm, arrived the next day by Royal Mail at 11am. Fantastic service.”

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Posted 3 months ago

“Excellent value Quick Delivery”

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Posted 4 months ago

“I bought a pair of Yonex tennis shoes for my son that deteriorated after a few months wear so as to be unusable. I returned them within 6 months as they failed in the standard of durability but despite having a hole in the sole the company have failed to offer any recompense and practically accused me of ruining them myself. Saying it was only my opinion there was a fault despite clear photographic evidence. Not only have they not offered to repair, replace or refund me they also want to charge me for them to return the shoes with the holes back to me. Shockingly bad customer service.”

Direct Sports 1 star review on 5th August 2025

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Posted 4 months ago

“Great product, lovely to use.”

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Posted 4 months ago

“Prompt delivery, good service pleasing experience thank you”

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Posted 4 months ago

“Delivered early ...... to the wrong address. The package was therefore opened when the people from 4 doors up realised it was not for them. I was lucky to get the purchase as it was reliant on the honesty of a totally unrelated party. No doubt Direct Sports will blame the courier service, but I did not pay the courier service I paid Direct Sports, so they are responsible.”

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Posted 4 months ago

“Easy. Ordered two pairs of Under Armour joggers. The price was good and they came quickly. They were exactly what I wanted and I would use Dirext Sports again for sure.”

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Posted 4 months ago

“No customer service over weekend meant the order, which was cancelled, was shipped anyway.”

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Posted 4 months ago

“Very easy to order, item arrived on time, it would have been a 5 star review but the box was crushed and although this may have been due to the carrier the item was intended as a present so it was detrimental to the overall experience.”

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Posted 4 months ago

“Quick delivery and great shoes”

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Posted 4 months ago

“Great service. Purchased tennis shoes but they didn’t fit so had to return them, no issues with return or refund. Thank you”

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Posted 4 months ago

“Wanted another pair of Yonex Sonicage2 tennis shoes, but no longer available. Lucy at Direct Sports responded very quickly to my email re Sonicage3 and sizes and made me feel confident to order them. Received in a couple of days and great fit.”

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Posted 4 months ago

“I bought shuttles, Mavis 300 Fast. Quality and delivery were good.”

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Posted 4 months ago

Direct Sports is rated 4.5 based on 498 reviews