DLSB Reviews

2.4 Rating 203 Reviews
F
Happiness Grade

DLSB have a Customer Happiness Grade of F. Customers love their prices but are unhappy with their delivery, customer service, returns process and refunds.

A

Price - Excellent

100.00%
Industry Average
I absolutely love all the items I have ever bought from DLSB. The materials are always amazing and for the price of everything you always look your best for next to nothing.
- Staceylouise Glover
Super quick delivery. Items were great quality. Better than I expected for such a good price. Thank you x
- Anonymous
Love my dress! Really good price, great quality and arrived really quickly. Got loads of compliments on it. Highly recommend!
- Nicola Procter
F

Delivery - Slow

20.00%
Industry Average
Return confirmed 6th Sept, its now 25th Oct & still no refund. Absolutely ridiculous the service provided, constantly having to chase up for non satisfactory outcome. Not to mention the next day delivery service i used, 5 days later & had to chase for items to be dispatched. WOULD NOT USE OR RECOMMENDED COMPANY!
- Lippy
Ordered dress for my bday... to then be told when chasing delivery it's out of stock, cancelled rest of the order but still was sent even tho told not to... I returned straight away have tracking received and still not refund... you email and they say not received it don't recognise the order....
- Anonymous
Contact off them is terrible never get a reply no refund at min and waited the 21 working days which they stated also paid for next day delivery once never came on time could blame the courier but it wasn’t it just wasn’t despatched considering I ordered well before the 3pm as stated I can order off other sites just before 11pm and I receive it next day emailed them about it no reply whatsoever and that was months ago customer service is terrible they never seem to reply used to order loads off them but not so much now as the waiting time to get your money back is terrible
- Anonymous
F

Returns Process - Difficult

0.00%
Industry Average
I can’t even get my head around how bad the returns and refunds process is and only wish I’d read these reviews before I ordered.
- Anonymous
Absolutely appalling service- shoes burst after having them on 1/2 an hour, took me a month to get them to send me a returns label, 3 months on I’m still waiting on my refund.
- Anonymous
Poor customer service. Bought a dress early June 2023, didn’t fit right so decided to return, filled in their returns portal and sent the item back well within 28 days (was about 7 days later). As I was on holiday I forgot to check the refund had been issued, totally forgot about it until 29/10/23 I recieved the parcel back saying I didn’t return it in time. How ridiculous, it’s 4 months later.
- ""
F

Refunds - Difficult

25.71%
Industry Average
Will never order from this company again! Still waiting for my refund! Why it takes so long is totally beyond me. Never ever again.
- Anonymous
I returned a dress two weeks ago confirmation email re return and still haven’t received my refund. Yet other online companies for example ASOS refund straight away why does DLSB take so long!. I emailed a complaint and still no response or refund will not be buying again from DLSB.
- Anonymous
Item returned 14/2/23 still no refund .emailed several times to get the same message reply each time ,says 21 days during busy periods bank holidays etc ,this isn’t a busy period ,1 month later still nothing appalling service and don’t understand why they feel the need to keep my money for so long ,won’t be ordering from this company again ,never experienced this from a company ever.
- Anonymous
31.82%
Industry Average
Item returned 14/2/23 still no refund .emailed several times to get the same message reply each time ,says 21 days during busy periods bank holidays etc ,this isn’t a busy period ,1 month later still nothing appalling service and don’t understand why they feel the need to keep my money for so long ,won’t be ordering from this company again ,never experienced this from a company ever.
- Anonymous
Diabolical customer service.
- Anonymous
I have contacted customer service twice, to be told they are still working through refunds.
- Anonymous