“I bought a couple of head collars from Dogmatic. One fits fine but the head collar for my Cocker Spaniel is Badley sized. Bought a size 3 which nearly fitted, returned that and went down a size only to find out the the neck strap was even longer. Phoned several times because Customer Service took days to reply and when I did speak to someone they said it was nothing to do with them and that the only way was through email. I’ve sent them photos and when I sent the first one back gave them measurements of neck and muzzel. Well nearly 2 weeks later and I still haven’t got any where. Also my head collar had been used. Such a shame as the head collar it’s self was really well made and we’ve bought from them before many years ago. When Customer Service reply they can’t even put their name. So unprofessional.”
“The dogmatic has made my life a lot easier with my rottweiler Nancy, before having your dog collar it was getting to the point I couldn't walk her due to the pulling.
the dogmatic is the best you could buy. the staff are very helpful, unfortunately, I ordered the wrong size and it was sent back to me return of post (brilliant!)”
“Awful collar, measured puppy as shown on website, when collar arrived we took our reactive puppy for a walk we had only been out a few minutes when we saw other dogs to which she reacted and the head collar flew off !!!! Luckily I was quick enough to grab her collar other wise the out come would have been very different ! Sent collar back as NO answers to message for help only to get the collar returned to me . Abysmal customer service. Complete waste of money !!”
“I can't fault the customer service of Dogmatic. We purchased one of their head collars for our German Shepherd Dog Rescue, but he managed to snap it. Dogmatic arranged for replacement through our local pet shop the next day! Brilliant service. And it does what it says for control of a dog.”
