“I resently bought a pair of gorgeous snake skin slingbacks heels at dolce vita. The customer service was excellent, the clerk was knowledgeable, friendly and also the store smells amazing🤗
Happy customer🙌”
“It's been over a week since I placed my order. Customer service says they are trying to find inventory and will notify me "IF" my order ships. I had to reach out to them, no communication and no resolution. Apparently I'm not the only one, after reading reviews. I would avoid this website!”
“BEWARE: I ordered online some boots from Dolce Vita and when they arrived they did not fit. Dolce Vita will not let me return or exchange. They say that the order was final!
I was NEVER told when placing the order that the sale was final, nor does my receipt indicate final.
Do not order from them. They have terrible customer service and you will not be able to return your item! Last time shopping with them!”
“Shoes good but fulfillment process is awful. Twice in a row I ordered, got a confirmation but still no tracking a week or more later. Emailed customer service to be told they’re unsure of inventory and will keep trying to locate. I just told them to cancel since they couldn’t even provide an eta on that process. No effort made on both occasions to compensate for lost trust and time.”
“ATROCIOUS customer service. I got a return approved and then ended up in the hospital and missed the window to print it and get it in the mail. I reached out explaining my situation and NOTHING. I've bought 6 pairs of shoes from them and I can guarantee you I will NEVER buy again after this.”
“Ordered boots 8/21. No shipping update by two weeks later 9/5. Emailed customer service and they indicated they were unsure of fulfillment. Called 9/13 & told still unsure as stock was low. Totally Unacceptable! You should know 3 weeks in if stock is available or not! Will never order from them again. Horrible business policy. AVOID THEM AND ORDER FROM ANOTHER VENDOR!”
“I purchased your black Audri shoulder bag for my daughter, within 5 months it was falling apart. I sent emails and photos to customer service asking for a replacement or repair… I was told “ Thank you for contacting us. I sincerely apologize for your experience and I completely understand your frustration. Unfortunately, too much time has passed since your order was delivered and we are no longer able to provide a resolution for this particular order.
However, I hope I can help to make it right by offering you 15% off your next online order.”
Why would I buy anything else from a company that does not stand by your products! They are cheaply made and your reviews are terrible!”
“I ordered a pair of boots, received a confirmation email and then received an email that my order was canceled due to the lack of inventory. They tried to make it right by offering me 20% off my next purchase When I had already used 25% off my original order. Customer service was no help and didn’t make it right. Buyer beware, your confirmed order might be canceled and the seller won’t make it right.”
