“The previous 2 times Dominos sent me an email saying their service was poor and would like me to use their coupons. I haven’t ordered in almost 3 months in Seymour TN. Today I decided to try again. FINAL time. Contactless delivery does not mean ring my door bell, bang on my glass door, and call me on the phone. Contactless means sit it down and LEAVE. I’m done with Dominos poor service.”
“MUST READ!! We have never been so offended in all ours lives by the rudness of the branch manager on shift on Saturday 4th July. He claimed his name was 'John Clade' after laughing my wife off the phone. Blatent lie as he had a deep Asian accent.
My wife placed an order over the app which her Apple pay said was unsuccesful, litterally a minute later we reordered and it appeared succesful. 45 minutes later and a double order arrives. The driver then refuses to take one order back. We then call Domines Welwyn Garden City to be laughed off the ohone by the so called manager who refuses to give his name. Eventually he claims to be called John Clade as he laughs down the phone. All in all we pay £90 for 2 pizzas.
I hope head office or the Area manager reads this as the manager on shift this night was disgusting in his level of customer service and rudeness. As someone who employs staff I would want my manager to know if someone was acting like this representing my brand.
To the so called 'John Clay'. I will get my refund in one way or the other as I have disputed this with head office and will also submit a chargeback with my bank. Well done you”
“Wonderful; pizzas. Always ready on time. Have always used the pick up service. Never had to wait more than the time that they said when placing the order. When you arrive , the pizza is ready or being put into the box. That prompt. No false promises.”
“I purchased pizzas from them in store, the staff were very open about offers and advised me the best offer on the day. As is typical of dominos pizza they tasted amazing and were lovely and hot.”
“food took over one hour to arrive when it did the delivery man overcharged me by 10 euro and dominoes were no help do not order from dominoes horrible customer service”
“I rarely have a problem with Domino's. The app is great and they even accept PayPal. What prevents them from getting a full 5/5 is the app's order status page is very bad. Every time I have ordered via the app, the status tells me my pizza has been delivered before its actually delivered. Sometimes its as much as half-an-hour before I actually receive it. They also need to try and get delivery in under half-an-hour like they do across the pond. It's normal for pizzas to take about 45 minutes to get delivered.”
