Donald Russell Reviews

Name: Donald Russell
Rating: 4.05

4.1 Rating 19 Reviews

74 %

of reviewers recommend Donald Russell

Company Reviews

Questions

Metrics

4.1

Based on 19 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how Donald Russell made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly very disappointed with my order; have voiced my concerns to the company before writing this review but the reply I received was disinterested at best. I remember DR's burgers as solid, meaty and flavoursome being 100% beef. Now they are smaller and have been padded out with rice flour and other cheap fillers and their taste and texture is reminiscent of Birds Eye. I also ordered meat balls which stated 100% beef on the website. Not so. Also padded out with rice flour etc. After several enjoyable years of their products it is time to walk away. Such a disappointment. Please get your act together DR and bring back decent products again.”

Helpful Report

Posted 1 day ago

“Ordered for Christmas with free small pork joint. Order came the following week with no pork. Answer was that I must have not added correct code or put the right date. Storage was not a problem but I did request the pork joint. Was informed that this would be added to me next order. Since I have no intention of dealing with this company again that was pointless. Of the order - ham was fine, pigs in blankets excellent, stuffing too dense. Turkey was 100% tasteless. Have purchased from this company for quite a while but their customer service is non-existent.”

Helpful Report

Posted 4 months ago

“Got a selection of food as a gift for a birthday. One item missing.. called up and told they won't talk to me due to GDPR AFTER they read out the name and address that I didn't give! Then they decided to send the replacements to the person that ordered, not the gift recipient! I complained and they said they can't send out 2 items.. yes they can and do!! Broke GDPR, don't understand what GDPR is and make dreadful decisions like sending the replacements to the person that ordered instead of the person who received the order missing the items!! GDPR means you cant give info to me, but I can give you lots of info. They seemed to think it was both ways, yet even with that she still broke GDPR in a huge way!!”

Helpful Report

Posted 2 years ago

Donald Russell is rated 4.1 based on 19 reviews