Donald Russell Reviews

Name: Donald Russell
Rating: 4.10

4.1 Rating 20 Reviews

75 %

of reviewers recommend Donald Russell

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4.1

Based on 20 reviews

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Delivery Methods	Courier
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Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so impressed with the service I received, I'm not computer literate and the staff went way beyond to help me set up my account. When my order arrived I was armed with, plastic bags, labels and marker. Opened my box and it was all done ready for me, packed individually and labeled clearly. I know it's good quality as a friend gave me a steak dinner a few weeks ago. The meat so lean tender and delicious. Thank you Donald Russell”

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Posted 4 months ago

“Sadly very disappointed with my order; have voiced my concerns to the company before writing this review but the reply I received was disinterested at best. I remember DR's burgers as solid, meaty and flavoursome being 100% beef. Now they are smaller and have been padded out with rice flour and other cheap fillers and their taste and texture is reminiscent of Birds Eye. I also ordered meat balls which stated 100% beef on the website. Not so. Also padded out with rice flour etc. After several enjoyable years of their products it is time to walk away. Such a disappointment. Please get your act together DR and bring back decent products again.”

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Posted 7 months ago

“Ordered for Christmas with free small pork joint. Order came the following week with no pork. Answer was that I must have not added correct code or put the right date. Storage was not a problem but I did request the pork joint. Was informed that this would be added to me next order. Since I have no intention of dealing with this company again that was pointless. Of the order - ham was fine, pigs in blankets excellent, stuffing too dense. Turkey was 100% tasteless. Have purchased from this company for quite a while but their customer service is non-existent.”

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Posted 11 months ago

“Russell failure!! Ordered food back in November for delivery today, the 23rd, only to be informed they don't deliver on a Saturday!! Excuse was website shouldn't have accepted delivery for that date. What a joke, they have had over a month and half to sort/rearragne. Got family coming for Xmas dinner, so wife has to head out and try buy some food from the shops!! Will never use Donald Russell again, a 'sorry about that' is not good enough. Seen another similar review, let's hope there is not more disappointed families this Xmas.”

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Posted 11 months ago

“Excellent service, well packaged and shipped. This is the second year running we have ordered Beef Wellington, absolutely delicious. Good value for money.”

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Posted 1 year ago

“excellent company delivery 5 star. meat exceptional, have been using them for ten years”

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Posted 2 years ago

“Got a selection of food as a gift for a birthday. One item missing.. called up and told they won't talk to me due to GDPR AFTER they read out the name and address that I didn't give! Then they decided to send the replacements to the person that ordered, not the gift recipient! I complained and they said they can't send out 2 items.. yes they can and do!! Broke GDPR, don't understand what GDPR is and make dreadful decisions like sending the replacements to the person that ordered instead of the person who received the order missing the items!! GDPR means you cant give info to me, but I can give you lots of info. They seemed to think it was both ways, yet even with that she still broke GDPR in a huge way!!”

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Posted 2 years ago

“Up until now, I have been a big fan of Donald Russell. Great quality meat and good service. Now I am wondering if there is something seriously wrong with the company. I have been trying to contact them for over a week: Phone lines go unanswered emails have an automated reply, but no follow up, their messaging service is unresponsive and their live chat is dead. WHAT IS GOING ON? They have the wrong delivery address and I am not sure where my order will end up.”

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Posted 3 years ago

“Good customer service However I found the bbq pack quite expensive for content as small steaks which in the case of the rump ones were chewy and tasteless. Delivery on day but a pain to get time schedule on day of delivery Would probably not buy again”

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Posted 3 years ago

“Have tried several ready made meals. All excellent quality. Delivered on time. I”

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Posted 3 years ago

“My delivery arrived a day late , but the produce was in perfect frozen condition, very well packed , will definitely use again thank you.”

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Posted 3 years ago

“The food no matter what you get is 1st class, whatever I order it is the very best that can ever be produced, above all else it is affordable and cannot be beaten for taste and you get instructions for cooking too.”

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Posted 5 years ago

“Amazing company. Delivery’s have always arrived in good condition, cold and well packaged. On time too. And we live down south in Hertfordshire. The meat is next level and I’ve not tasted meat since that can compare. They were also able to provide me with all the answers to the questions I had regarding allergy info and the welfare of the animals. Happy customer!”

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Posted 5 years ago

“Excellent company to buy from. Their produce is very good. Have used them for several years now and have never had a but piece of meat. Delivery always arrive on stated date. Have recommended them to seral friends.”

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Posted 5 years ago

“There is always plenty of choice with great offers to be had. Ordering is simple and delivery is always on the day and time selected. Great quality meat and fish cut to generous proportions that tastes as good as it looks. In the absence of a 'real' local butcher these products are far better than anything you will find on the shelves in a supermarket.”

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Posted 6 years ago

“Good quality products (food, mainly meat) well packed and delivered on time. Have used Donald Russell for several years and will continue to do so. Highly recommended.”

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Posted 6 years ago

“Donald Russell sells local Scottish produce, mostly meat and fish. The products are fabulous, the people are always helpful, you can choose a delivery date and everything is in prime condition when it is delivered. While the meat is not cheap, you get what you pay for and I am happy to pay so that I know the animals have been raised in humane conditions and with no unnecessary hormones or antibiotics. The chicken and duck from Loue, France are high welfare, free range birds and the duck confit is just about the best thing I have ever tasted!”

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Posted 6 years ago

“Consistently high standard. All products superb, have been a customer for many years and am never disappointed”

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Posted 6 years ago

“Quality meat delivered to the door with free delivery Easy on line processes. Excellent.”

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Posted 7 years ago

“Quick delivery and always amazing tasting beef”

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Posted 7 years ago

Donald Russell is rated 4.1 based on 20 reviews