Name: Downunder Watches
Rating: 3.10

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delivery methods	Postal Service
Customer Service
communication channels	Email

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“Down Under Watches is worst company to deal with. I bought a Seiko watch for my father, it was faulty from the start, would slow and and go off, I contacted them and they asked me to take it to the Seiko repair which I did and it came back after 3 weeks but wasn't fixed so I contacted down under watches again and they asked me to send it Singapore, I sent it and they have had it for 5 months now and are slow in responding and keep telling me that it is being repaired. They also told me via email that their policy is that if it's not repaired within 8-12 weeks they provide full refund. I have been chasing them for last 2 months but to no avail they won't refund and keep repeating the same story that it's being repaired. I am not considering lodging a claim with VCAT. I suggest people stay away from this company.”

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Posted 22 hours ago

“Recommend you avoid this Offshore Trading Entity and all the Watches that they sell - which appear to be very old stock. I bought a Casio Watch in October 2018 stated to be 'Brand New' and ' Ten Year Battery Life' all of which history has proven to be a pack of lies. The battery failed in July 2019 - 9 months after purchase and in December 2019 the rear casing strap lug sheared off rendering the watch unusable. Checked with Casio service centre in Oz and they advised the watch was actually manufacture circa 2005/6, the resin back case can degrade with time and back case is not a replaceable part. DownUnderWatches Offer of restitution $ 20 for replacement battery cost.”

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Posted 4 days ago

“First time user; very prompt acknowledgement of order with nice updates in communications re: delivery. Would use again :).”

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Posted 1 week ago

“Very good service, process and delivery. Time will tell on real quality. The price was reasonable”

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Posted 1 week ago

“Good service, quick delivery, but the price was not too competitive However, status and appearance of item is quite good. Vote 5 stars”

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Posted 1 week ago

“Buyer Beware - Unfortunately, Downunder Watches is a scam. They're an unauthorised seller of watches, which basically means the warranty that the watch comes with is invalid. I know this as I bought a Seiko watch from Downunder Watches in Nov 2018. 9 months later the watch either began losing time or would simply stop dead. After contacting Downunder Watches they advised me to contact Seiko in order to fix it. I contacted Seiko who advised me to send them the watch along with the warranty, which I did. Once received, they informed me I would have to pay for the watch to be fixed myself as the warranty is not valid as Downunder Watches are not an authorised seller of Seiko watches. When I contacted Downunder Watches they initially ignored all of my emails. Try calling Downunder Watches - you will find the number always goes straight to voicemail. Leave a message and you'll never get a response. I eventually got a response from Downunder Watches via email saying they would give me either 20% of what I paid for the watch back or I could send it to them to fix it - by the way, they're actually based in Singapore, not Australia as they would like you to believe. Read other reviews and they'll confirm how Downunder Watches promise to cover all costs of shipping but never do. Basically, Downunder Watches is a scam, a company that illegally sells watches with a "100% guarantee and warranty" which is nothing but a lie. I've currently forwarded all information on from Seiko to both Paypal and American Express which is how I paid for the watch for them to investigate. Do not buy from this company as the watches, along with the warranty are fake.”

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Posted 2 weeks ago

“Dishonest company. I ordered a watch which was a faulty item. I sent it back and they promised me to refund me the postage but they didn’t. They pretend they are an Australian company but actually it’s located in Singapore. I had to pay a lot to send back the faulty item to Singapore and they refuse to refund the postage.”

1 Helpful Report

Posted 11 months ago

“Yes my watch arrived Friday and all is good. The box was well packed and in good order and the watch is great. You website is easy to use and navigate and payment was easy as well. You kept in touch with me about its progress. Thank you. Mark Wilson”

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Posted 1 year ago

“Down Under Watches have a wide range of watches to choose from at very competitive prices. Their website makes ordering very simple and easy. Products are delivered promptly using DHL with tracking available at all stages of delivery. Items are carefully packaged and thoughtfully presented. What more can you ask for? Can highly recommend ...”

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Posted 2 years ago

“Excellent product as advertised prompt delivery and service.”

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Posted 2 years ago

Downunder Watches is rated 3.10 based on 10 reviews

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