Dr Fertility Reviews

Name: Dr Fertility
Rating: 4.68

4.7 Rating 1,512 Reviews

92 %

of reviewers recommend Dr Fertility

4.7

Based on 1,512 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Email:

info@drfertility.co.uk

Location:

8 Hayescroft Gardens, ,
M20 2AA

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Dr Fertility 5 star review on 20th September 2022

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The box was damaged. But it was worth the money”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review, we are very sorry to hear this. Please contact us at info@drfertility.co.uk and tell us more about the problem. Best wishes, Lucy

Posted 4 years ago

“You give me 5% off on my first purchase but it wasn’t applicable, and couldn’t get any discount, I paid full amount of money. And I emailed you and you didn’t take any action :(”

Helpful Report

Posted 4 years ago

Hi Fatima, we are very sorry you have experienced an issue. We have checked our system and we haven't received an email. We will email you now to get this resolved as soon as possible. Best wishes x

Posted 4 years ago

“I am very disappointed with the service I have received here. I have bought from this company once that went well despite a delayed delivery. This is the second time I am buying... I was informed I should get this product Friday which has now passed and the order has not been received. The second matter that I am really disgruntled about is that I got a 5% discount voucher when I bought the first time to use when buying again. On this second purchase I just assumed when I order the discount would be applied seeing my email address was taken. I emailed the company to explain the matter asking if I could still receive my discount and to my surprise I was informed by Lucy that I had already used my discount. I find that extremely dishonest and unfair as there is no evidence shown where I have used the discount... on both occasions I bought I paid full price. I believe if you have a discount scheme and the customer is unable to apply it there should be some grace in allowing for this and still allowing the customer to receive their discount. The next time I need to purchase this product I will be taking my money elsewhere!”

Helpful Report

Posted 4 years ago

“The product came and it’s faulty. I emailed the Dr Fertility company and was told I need to call the manufacturer of the faulty product myself. The manufacturer Numer is a 0800 telephone number and it will cost me £1 per minute for the phone call. Not a very good service, unfortunately.”

Helpful Report

Posted 4 years ago

Hello, we are very sorry to hear that you are not happy with the service and we would like to try and resolve this for you. Please, could you contact us at info@drfertility.co.uk and we will do our very best to help you.

Posted 4 years ago

“My products have not been delivered yet (order placed on 5th September), payment has been debited from my bank account. I have sent a message to ask when delivery is expected, please confirm as soon as possible. Unfortunately my experience of drfertility.co.uk is not great!”

Helpful Report

Posted 5 years ago

Hi Laura, we are very sorry that you haven't received your order. We completely understand how time sensitive the products we sell are. We have checked with MyHermes and their system shows it as being delivered on 10th September. If it is lost we will repost with Royal Mail today and it should be with you tomorrow. Best wishes, Dr Fertility xx

Posted 5 years ago

Dr Fertility is rated 4.7 based on 1,512 reviews