Dr Fertility Reviews

Name: Dr Fertility
Rating: 4.68

4.7 Rating 1,512 Reviews

92 %

of reviewers recommend Dr Fertility

4.7

Based on 1,512 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Email:

info@drfertility.co.uk

Location:

8 Hayescroft Gardens, ,
M20 2AA

Write Your review

Tell us how Dr Fertility made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dr Fertility 5 star review on 20th September 2022

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One didn’t work unfortunately and this happen before, I only forgot about it”

Helpful Report

Posted 1 year ago

Thank you for getting in touch. We are very sorry to hear you had issues with your product. If you would like to discuss this further with a member of the team, please email info@drfertility.co.uk. Best wishes, Abbie

Posted 1 year ago

“I’m not 100% sold on these to be honest. Firstly I worked out my cycle and when I should start testing and did so as instructed. The first morning I tested I was showing low fertility the following morning I was shown in peak, a mere couple of days since my period. When in peak, you can no longer use the tests as it stays on there for a few days. I was in shock that I was in peak so early as that just didn’t make sense. Luckily I was quite switched on and after the test was able to be used again a few days later, I kept testing and it said when I was low, high and in peak and within 3 continuous days. Not sure I would trust that process as I could have missed my fertile days all together.”

Helpful Report

Posted 1 year ago

Thank you for getting in touch. We are very sorry to hear you had issues with your product.If you would like to discuss this further with a member of the team, please email info@drfertility.co.uk. Best wishes, Abbie

Posted 1 year ago

“My Clearblue ovulation test pack was missing the wake up stick.”

Helpful Report

Posted 1 year ago

We are sorry to hear that your ovulation pack was missing something. Please get in touch with our customer services team at info@drfertility.co.uk who will be able to sort this out for you. Best wishes, Jo.

Posted 1 year ago

“I was very hopeful in trying this after reading the reviews. However i didnt convieve”

Helpful Report

Posted 1 year ago

Thank you for your review. If you would like to discuss your fertility journey further with a member of the team, please email info@drfertility.co.uk or call us on 0330 330 3849. Best wishes, Abbie

Posted 1 year ago

“I selected & paid for express delivery as I needed the product ahead of a hospital appointment. It was sent on standard delivery so didn’t arrive on time. I had to go out & buy it from a shop instead when I was isolating ahead of the appointment which was very frustrating. It took several emails to customer services to be told it was an automation error. This included a rather patronising response about Royal Mail experiencing delays due to coronavirus, when in fact it had just been sent on the wrong service. Postage was refunded but it didn’t change the situation. Disappointing for my 1st order & puts me off shopping again.”

Helpful Report

Posted 2 years ago

Hi Laura, thank you for getting in touch. We can only apologise for the delay in your delivery over the new year. We fully appreciate how time-sensitive our orders can be. If you would like to discuss this further, please contact our team at info@drfertility.co.uk. Best wishes, Abbie

Posted 2 years ago

“My delivery was 2 days late which resulted in us having delays in testing. When chasing the customer service was very poor.”

Helpful Report

Posted 2 years ago

Hi Lewis, thanks for getting in touch. I have looked back at the communications and can only apologise for the delays in Royal Mail delivery over the Christmas period. We fully appreciate how time-sensitive our orders can be and the delays in responsiveness from our team were unfortunately due to staff shortages. If you would like to discuss this further, please contact our team at info@drfertility.co.uk. Best wishes, Jo

Posted 2 years ago

“My wife didn’t really enjoy it as the result kept coming as high fertility for about one week and never showed the peak fertility hence she became fed up and stopped testing. The product needs improvement for accuracy”

Helpful Report

Posted 2 years ago

Thank you for your review. If you experience any issues with your product, please email info@drfertility.co.uk. Best wishes, Jo

Posted 2 years ago

“So far not good results s like a normal lube :(”

Helpful Report

Posted 2 years ago

Thank you for your review. If you experience any issues with your product, please email info@drfertility.co.uk. Best wishes, Jo

Posted 2 years ago

“The tests didn’t work”

Helpful Report

Posted 2 years ago

Thank you for your review, we are very sorry to hear you are having issues with your product. A member of the team has been in touch to try to resolve this for you. Best wishes, Abbie

Posted 2 years ago

“Hi he's very good actually you've been told to read I'll tell you more I'm still taking so you have for me thank you very much”

Helpful Report

Posted 2 years ago

Thank you for your feedback, we really appreciate it. If you need any further support, please do not hesitate to contact us at info@drfertility.co.uk. Best wishes, Desiree

Posted 2 years ago

“Never received my item waited 2 weeks for me to be told it won’t be coming”

Helpful Report

Posted 2 years ago

We are very sorry that you experienced problems with delivery, following an investigation with Royal Mail we have issued a full refund. Please accept our apologies. Best wishes, Desiree

Posted 2 years ago

“Good price but took far too long to arrive. I paid for faster delivery and took over a week.”

Helpful Report

Posted 3 years ago

Hi Abby, Thank you for your feedback, it is really important to us. A member of the team will be in touch to resolve this for you. Best wishes, Anna

Posted 3 years ago

“i paid for next day delivery and i received the product too late and therefore didn’t use it. i waited over 2 and 1/2 weeks.”

Helpful Report

Posted 3 years ago

Hi Isioma, Thank you for your feedback, it is really important to us. We are very sorry to hear your order was delayed. We know this can be very frustrating. If you would like to return the product, please contact our customer service team at info@drfertility.co.uk and they will be very happy to help. Best wishes, Anna

Posted 3 years ago

“1 test did not work it just stayed blank the other 2 tests I bought in the pack did work (negative but still they worked) thank you”

Helpful Report

Posted 3 years ago

Hi Dionne, Thank you for your feedback, it is very important to us. We are very sorry you are not happy with your purchase. A member of the team will be in touch to discuss this further. Best wishes, Anna

Posted 3 years ago

“Next day delivery took 8 days to arrive. I didn’t need the item by that point.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback, it is really important to us. We are very sorry to hear your order was delayed, we understand that this can be very frustrating. We are working hard to keep fulfilling orders, however Royal Mail are experiencing delays due to staff shortage in certain parts of the country. A member of our customer service team will email you shortly to resolve this. Best wishes, Anna

Posted 3 years ago

“Arrived fast- sent the sample back and haven’t heard since”

Helpful Report

Posted 3 years ago

Hi Nicole, Thank you for your feedback, we really appreciate it. We are sorry to hear you haven't had your results back as soon as you'd anticipated. Your test will now be with Lets Get Checked for processing and they will contact you with the results when they are ready. If you have any queries regarding the test please find a customer support tool on their website. The link is: https://www.letsgetchecked.com/gb/en/contact-us/ Best wishes, Anna

Posted 3 years ago

“I did not receive my order”

Helpful Report

Posted 3 years ago

Hi Bethany, Thank you for your feedback, it is really important to us. We are very sorry to hear your order was delayed, we understand that this can be very frustrating. We are working hard to keep fulfilling orders, however Royal Mail are experiencing some delays so orders placed may take slightly longer to arrive. This can depend on where you live and the Royal Mail staff shortages in those areas due to Covid-19. A member of our customer service team will email you shortly to resolve this. Best wishes, Anna

Posted 3 years ago

“Paid extra for next day delivery got it a week later was told it was late due to Covid-19 why have the option to have it in 24 hrs knowing full well it won’t come”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback, it is really important to us. We are very sorry to hear your order was delayed, we understand that this can be very frustrating. We are working hard to keep fulfilling orders, however Royal Mail are experiencing some delays so orders placed may take slightly longer to arrive. This can depend on where you live and the Royal Mail staff shortages in those areas due to Covid-19. A member of our customer service team will email you shortly to resolve this. Best wishes, Anna

Posted 4 years ago

“The male fertility kit was poor. I followed the instructions to the letter but struggled with semen viscosity and the pipette. The fluids did not soak in as per the instructions and the result was difficult to read. All in all I feel a waste of 20 quid. Dr. Fertility did however deliver the product with no issues.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We are very sorry to hear that you were unhappy with your purchase. Please contact us at info@drfertility.co.uk if you would like to discuss this further. Best wishes, Lucy

Posted 4 years ago

“2nd didn't work”

Helpful Report

Posted 4 years ago

Hello, We are very sorry to hear that you weren't happy with your purchase. Please could you contact us at info@drfertility.co.uk so that we can help you. Best wishes, Lucy

Posted 4 years ago

Dr Fertility is rated 4.7 based on 1,512 reviews