Dr Fertility Reviews

Name: Dr Fertility
Rating: 4.68

4.7 Rating 1,512 Reviews

92 %

of reviewers recommend Dr Fertility

4.7

Based on 1,512 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Email:

info@drfertility.co.uk

Location:

8 Hayescroft Gardens, ,
M20 2AA

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Dr Fertility 5 star review on 20th September 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delayed delivery. Not received product 2 weeks after placing order. Will not be ordering from here again.”

Helpful Report

Posted 1 year ago

We are very sorry that you experienced a delay in receiving your product order. As soon as you let us know that you hadn’t received your order, we quickly sent a replacement and issued a full refund. Customer experience is very important to everyone at Dr Fertility. As a result, we are investigating this with the courier to ensure it doesn’t happen again. Best wishes, Natalie

Posted 1 year ago

“We are both taking the supplements and using conceive plus jelly for several weeks now. Still not conceived and disappointed as we have enjoyed each others "company" for several months, daily. Please don't give me a link to pay more"as it would help" whatever you recommend now is gratis and the loss of 2 customers. I'm not spending a penny.😞”

Helpful Report

Posted 1 year ago

Thank you for getting in touch. A member of our customer services team will be in touch with you to see if we can offer any support from our clinic to help you on your fertility journey. Best wishes, Abbie

Posted 1 year ago

“Never ever arrived Paid for quick delivery Then got the delivery costs refunded &told to wait for delivery to arrive again... This didn't happen either so emailed for a full refund.”

Helpful Report

Posted 1 year ago

Thank you for your review, we are very sorry that you had issues with your product. A member of the team has been in touch and resolved this for you. If you have any other issues, please email info@drfertility.co.uk. Best wishes, Abbie

Posted 1 year ago

“Sent out the wrong item!!”

Helpful Report

Posted 1 year ago

Thank you for getting in touch. We are very sorry to hear you have received the wrong item. A member of the team has been in touch with you to resolve this. Best wishes, Abbie

Posted 1 year ago

“Product came and doesn’t work spoke to them and they said to contact clearblue which I did and I’ve now got to pay out of my pocket to send it back rather than someone collect from dr fertility give me a new one and they sort it their end really annoyed about this”

Helpful Report

Posted 2 years ago

Thank you for your review. We have had a look back at your communications and we apologise that you haven’t been able to get a resolution with Clearblue. We will happily look back into this for you. A member of the team will be in touch. Best wishes, Abbie.

Posted 2 years ago

“I still haven’t received my order”

Helpful Report

Posted 2 years ago

Thank you for your review. A member of the team will be in touch to resolve this for you. Best wishes, Abbie

Posted 2 years ago

“Never received it so wouldn’t know”

Helpful Report

Posted 2 years ago

Thank you for your review. A member of the team will be in touch to resolve this for you. Best wishes, Jo

Posted 2 years ago

“I never received it I want a refund”

Helpful Report

Posted 2 years ago

Thank you for your review, we are very sorry to hear you have not received your product. A member of the team has been in touch to try to resolve this for you. Best wishes, Jo

Posted 2 years ago

“Both the clearblue kits I bought didn’t work so I’m not happy”

Helpful Report

Posted 2 years ago

Thank you for your review, we are very sorry to hear you are having issues with your product. A member of the team has been in touch to try to resolve this for you. Best wishes, Desiree

Posted 2 years ago

“Most sensitive claims to be 99% accurate 2 days before your missed period and other 2 99% accurate from the day of your missed period, got negatives from all test when taken on or after my missed period. Took a different brand 4 days after and got a positive so don’t waste your money. Also had the same with clear blue when pregnant with my first.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review. You have already reviewed this product for us and we emailed you on 7th September with information about how you can get advice for using the test, or a replacement if required. We have just resent the email to you so you can easily access it. Best wishes, Desiree

Posted 2 years ago

“I was buying a pregnancy test to use as I was terrified I was pregnant after two children and my husband's vasectomy. I did not appreciate the "fertility charm" included in the package. I can also imagine it being quite distressful for people who recieve a negative test after trying for a long time. While I recognise the good intentions, I am not sure they are well delivered in this scenario. It made me stressed, sad and quite angry.”

Helpful Report

Posted 2 years ago

Hi Susan, Thank you for your feedback, it is really important to us. This will be fed back to the wider team and discussed further. We are constantly reviewing our processes and making changes based off customer feedback. We are very sorry to hear this led to feelings of stress and anger. If there is anything else we can help you with, please do not hesitate to email us at info@drfertility.co.uk. Best wishes, Anna

Posted 2 years ago

“I ordered 2 items and only received 1 item”

Helpful Report

Posted 2 years ago

We are very sorry to hear you have encountered this problem with your order. A member of the team has been in touch to resolve this for you. Best wishes, Desiree

Posted 2 years ago

“Never recieved”

Helpful Report

Posted 2 years ago

We are very sorry to hear that you haven't received your order. A member of the team has emailed you to resolve this for you. Best wishes, Desiree

Posted 2 years ago

“The kit needs better instructions on using the lancet and drawing blood. I found it extremely difficult and was surprised at how much blood was needed.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, it is really important to us. If you would like further support, please do not hesitate to contact a member of our customer service team by emailing info@drfertility.co.uk. The team will be very happy to help. Best wishes, Desiree

Posted 2 years ago

“I didn't even receive my order luckily I can on to my period”

Helpful Report

Posted 3 years ago

Hi Lucinda. Thank you for your feedback, it is really important to us. We are very sorry to hear you did not receive your order. A member of the team will be in touch shortly to resolve this for you. Best wishes, Anna.

Posted 3 years ago

“I ordered Clear Blue ovulation tests to show your 4 most fertile days. Previously I ordered the 2 days one but thought I would spend a little more for these. When I started using the tests I realised that I had been given the two day ones in a different box. I checked the serial numbers on the test packets and the box and they didn't correspond. The reason I know they were swapped is because I didn't get the symbol indication at the start of the test. Also, my test went from a circle symbol to a smiley face the next day. There was no flashing smiley face in-between. Obviously the product has been swapped into a different box so a bit more money could be made from each customer. I'm extremely disappointed as I have used this company a couple of times before and was really happy with the products, prices and delivery times. Won't be using it again and feel my money should be refunded at least.”

Helpful Report

Posted 3 years ago

Hi Louise, Thank you for your feedback, it is really important to us. We are very sorry to hear you have had an issue with your order. All our products go through a strict quality check before they are sent out to ensure they are in their original packaging with the protective film in tact. We can assure you that we would never swap products from box to box and take this matter extremely seriously. Please can you send images of what you have received to info@drfertility.co.uk. Please include the serial numbers on the box and the tests and we will pick this up with Clearblue as a matter of urgency. Best wishes, Anna

Posted 3 years ago

“Don’t use 24hour Royal Mail deliver I ordered mine 3 days ago and I still haven’t revived it.”

Helpful Report

Posted 3 years ago

Hi Florence, we are very sorry to hear your order has been delayed. Royal Mail are working very hard to ensure orders arrive on time, but despite best efforts, some are delayed. Thank you for your feedback, it is really important to us. A member of the team will be in touch shortly to resolve this for you. Best wishes, Anna.

Posted 3 years ago

“Terrible customer services Didnt receive my order. When emailed they inform me they sent out the package with with no door number. Very unprofessional”

Helpful Report

Posted 3 years ago

Thank you for your feedback, it is really important to us. We are very sorry to hear you had an issue with your order. We will investigate this further. All our orders are sent out to the address given by the customer, sometimes if the address is incomplete Royal Mail are unable to delivery the parcel. We apologise for the inconvenience caused. Best wishes, Anna.

Posted 3 years ago

“I didn't receive mine been waiting day”

Helpful Report

Posted 3 years ago

Hi Courtney, Thank you for your feedback, it is really important to us. A member of our customer support team will be in touch to resolve this shortly. Best wishes, Anna

Posted 3 years ago

“Received item which required you to use at the start of your cycle when you had a period which isn’t ideal as not everyone cycle is as simple as having a period every month. I emailed to return this as I never had a cycle for a couple of months and was told I was unable to return as I was out with the 14 day rerun period even tho it is unused as I wasn’t able to use it.... 14 days isn’t long for people who need these products as most people buy them as they are having conception issues.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, it is really important to us. A member of our customer service team will be in touch shortly to resolve this for you. Best wishes, Anna.

Posted 3 years ago

Dr Fertility is rated 4.7 based on 1,512 reviews