Dr Fertility Reviews

Name: Dr Fertility
Rating: 4.68

4.7 Rating 1,512 Reviews

92 %

of reviewers recommend Dr Fertility

4.7

Based on 1,512 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Email:

info@drfertility.co.uk

Location:

8 Hayescroft Gardens, ,
M20 2AA

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Dr Fertility 5 star review on 20th September 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order did not arrive yet”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback, it is really important to us. We are very sorry to hear your order was delayed, we understand that this can be very frustrating. We are working hard to keep fulfilling orders, however Royal Mail are experiencing some delays so orders placed may take slightly longer to arrive. A member of our customer service team will email you shortly to resolve this. Best wishes, Anna

Posted 4 years ago

“Not received yet”

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Posted 4 years ago

“I paid for next available delivery which was 2 days after my purchase. That was a week ago and I still havent received my order!”

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Posted 4 years ago

“Still not received my order”

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Posted 4 years ago

Hi Sarah, Thank you for your feedback, it is really important to us. We are very sorry to here that you did not receive your order when expected, we appreciate that this is extremely frustrating. Our customer services team will contact you shortly to resolve this for you. Best Wishes, Anna

Posted 4 years ago

“Where is my parcel?”

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Posted 4 years ago

Thank you for your feedback, it is really important to us. We are very sorry to hear that you have not received your order yet. We are looking into the details and we will be in touch via email as soon as possible. Best wishes, David

Posted 4 years ago

“It wasn't clear that I would need to buy an additional product to go with the fertility sticks, therefore I now have the sticks without the monitor.”

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Posted 4 years ago

Hello, Thank you for your review. Your feedback is important to us and as a result, we have reviewed the content on our site to make it clearer that these test sticks can only be used with a fertility monitor. If you would like to return the stick or require any further assistance please contain us at info@drfertility.co.uk. We are sorry for any inconvenience caused. Best wishes, Lucy

Posted 4 years ago

“I spent £25 on a clear blue fertility test and it has not worked one bit! I have wasted 6 of the sticks for it to tell me there’s an error. I am not happy with this as I was very hopeful after the reviews it would work for me but it is just a waste of money!”

Helpful Report

Posted 4 years ago

Hello, We are very sorry to hear this. Please could you contact us at info@drfertility.co.uk to we can help you with this matter. Best wishes, Lucy

Posted 4 years ago

“I have not received my clear blue ovulation kit, which I Ordered two weeks ago. Very Disappointed! .”

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Posted 4 years ago

We are very sorry to hear that you have had trouble receiving your order, we are looking into the details and we will be in touch via email as soon as possible. Thanks, Anna :)

Posted 4 years ago

“Delivery not on time. No customer service available to deal with enquiry, just an automated response system that ‘didn’t understand’ the question.”

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Posted 4 years ago

Hello, I am very sorry that you experienced a problem with your delivery and our customer service. Please can you contact us at info@drfertility.co.uk so we can try to resolve this for you.

Posted 4 years ago

“They didn’t work properly”

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Posted 4 years ago

“I still haven't received my parcel. Another parcels from the States ordered same time arrived far earlier”

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Posted 4 years ago

“we havnt recieved this item”

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Posted 4 years ago

Hello, thank you for your review. We are very sorry to hear this. Please, can you contact us at info@drfertility.co.uk and we will look into this as a matter of urgency. Best wishes, Lucy

Posted 4 years ago

“I did not receive anything in the mail”

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Posted 4 years ago

Hi Derek we are very sorry to hear that you haven't received your order. We have checked with Royal Mail and they have tried to deliver and need you to let them know if you would like to collect or arrange a redelivery. We will email you the link so you can let them know. Best wishes xx

Posted 4 years ago

“Delivery was quick, and the little token stalk was a lovely touch but unfortunately 6/8 clear blue ovulation tests taken so fair have failed so really disappointed with this.”

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Posted 4 years ago

Hi Ellie, thank you for your review. We are very sorry to hear that you are not happy with the product. Please contact us at info@drfertility.co.uk and we will try to resolve this for you.

Posted 4 years ago

“Sigo sin recibir el pedido”

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Posted 5 years ago

“Didn't receive my rest but got told it was on its way”

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Posted 5 years ago

Hello we are very sorry to hear that you never received your order. The Royal Mail tracking states it was delivered 30th October at 1.16pm so we were unaware. We will email you to rectify this ASAP. Best wishes xx

Posted 5 years ago

“Still awaiting for item an not happy as we paid for 48 hours. And still not arrived”

Helpful Report

Posted 5 years ago

We are very sorry to hear that you haven't received your parcel and have refunded your delivery cost. We have checked with Royal Mail and it was unfortunately sent to the wrong mail centre, therefore it has been delayed. We have emailed you the link to all the tracking details. Sorry again for the inconvenience.

Posted 5 years ago

Dr Fertility is rated 4.7 based on 1,512 reviews