Dr Fertility Reviews

Name: Dr Fertility
Rating: 4.68

4.7 Rating 1,512 Reviews

92 %

of reviewers recommend Dr Fertility

4.7

Based on 1,512 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Email:

info@drfertility.co.uk

Location:

8 Hayescroft Gardens, ,
M20 2AA

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Dr Fertility 5 star review on 20th September 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lost my order. Was a very stressful time and experience. Finally got my money back. Never received the item they were so sure I’d receive.”

Helpful Report

Posted 4 years ago

Hi Amber, We are very sorry to hear you that there was trouble with the delivery of your order, we know this can be very stressful, especially due to the sensitive nature of our products. We are investigating tis with Royal Mail to ensure this does not happen again. Best wishes, Anna

Posted 4 years ago

“Test did not work, emailed customer service over 2 weeks ago and still had no reply. As if trying to conceive isn’t stressful enough without kit that doesn’t work then customer service who don’t respond to your query”

Helpful Report

Posted 4 years ago

Hi Keighly, Thank you for your feedback it is really important to us. We are very sorry to hear you have had trouble with your Clearblue product, a member of the team will be in touch shortly to resolve this for you. Best wishes, Sanjeev

Posted 4 years ago

“Still haven't received my order”

Helpful Report

Posted 4 years ago

Hi Leigh, Thank you for your feedback, it is really important to us. A member of the customer service team will be in touch shortly to resolve this for you. Bets wishes, Anna

Posted 4 years ago

“Despite the fact that i followed instructions very carefully neither of the test work so it was pointless me even purchasing them.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, it is really important to us. A member of our customer service team will be in touch shortly to resolve this for you. Best wishes, Anna.

Posted 4 years ago

“Didn’t receive my tests at all”

Helpful Report

Posted 4 years ago

Thank you for your feedback, it is really important to us. We are very sorry to hear you have had trouble with your order, a member of the customer service team will be in touch to resolve this for you. Best wishes, Anna.

Posted 4 years ago

“Poor. I done another test on the day that my period was due and it was positive”

Helpful Report

Posted 4 years ago

Thank you for your feedback, it is very important to us. We are very sorry you are not happy with your purchase. A member of the team will be in touch to discuss this further. Best wishes, Anna

Posted 4 years ago

“I ordered for delivery on 06th may. My order was dispatched the next day was suppose to be delivered within 24 hours. I had to ask for a refund after waiting 3 weeks for my delivery which never come. I was refunded straight away which was great. Overall was not impressed.”

Helpful Report

Posted 4 years ago

Hi Demi, We are very sorry to hear you never received your order, we know this can be extremely frustrating, especially due to the sensitive nature of our products. Unfortunately Royal Mail are experiencing delays with all services due the current situation with coronavirus. Information on this can be found here: https://www.royalmail.com/d8/coronavirus-changes-service. We apologise for the inconvenience caused. If you need anything else, please don't hesitate to contact our customer service team at info@drfertility.co.uk. Best wishes, Anna

Posted 4 years ago

“Did not receive my item”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback, it is really important to us. We are very sorry to hear your order was delayed, we understand that this can be very frustrating. We are working hard to keep fulfilling orders, however Royal Mail are experiencing delays due to staff shortage in certain parts of the country. A member of our customer service team will email you shortly to resolve this. Best wishes, Anna

Posted 4 years ago

“This delayed my ovulation I always ovulate day 14!!”

Helpful Report

Posted 4 years ago

Hi Melissa, Thank you for your feedback, it is very important to us. We are very sorry you are not happy with your purchase. A member of the team will be in touch to discuss this further. Best wishes, Anna

Posted 4 years ago

“Paid £13 .99 and did not receive order🙄”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback, it is really important to us. We are very sorry to hear your order was delayed, we understand that this can be very frustrating. We are working hard to keep fulfilling orders, however Royal Mail are experiencing some delays so orders placed may take slightly longer to arrive. A member of our customer service team will email you shortly to resolve this. Best wishes, Anna

Posted 4 years ago

“Never even got my order”

Helpful Report

Posted 5 years ago

Hi Abby, Thank you for your feedback, it is really important to us. We are very sorry to hear your order was delayed, we understand that this can be very frustrating. We are working hard to keep fulfilling orders, however Royal Mail are experiencing some delays so orders placed may take slightly longer to arrive. A member of our customer service team will email you shortly to resolve this. Best wishes, Anna

Posted 5 years ago

“My order never arrived”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback, it is really important to us. We are very sorry to hear your order was delayed, we understand that this can be very frustrating. We are working hard to keep fulfilling orders, however Royal Mail are experiencing some delays so orders placed may take slightly longer to arrive. A member of our customer service team will email you shortly to resolve this. Best wishes, Anna

Posted 5 years ago

“Haven’t received parcel. Perfect. Thanks you 👍🏼👍🏼👍🏼”

Helpful Report

Posted 5 years ago

Hi Steven, Thank you for your feedback, it is really important to us. We are very sorry to hear your order was delayed, we understand that this can be very frustrating. We are working hard to keep fulfilling orders, however Royal Mail are experiencing some delays so orders placed may take slightly longer to arrive. A member of our customer service team will email you shortly to resolve this. Best wishes, Anna

Posted 5 years ago

“I didn’t receive my order and when I contacted them I got no reply missed the fertility window so am very disappointed”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback, it is really important to us. We are very sorry to hear your order was delayed, we understand that this can be very frustrating. We are working hard to keep fulfilling orders, however Royal Mail are experiencing some delays so orders placed may take slightly longer to arrive. A member of our customer service team will email you shortly to resolve this. Best wishes, Anna

Posted 5 years ago

“Still not arrived”

Helpful Report

Posted 5 years ago

Hi Rebecca, Thank you for your feedback, it is really important to us. We are very sorry to hear your order was delayed, we understand that this can be very frustrating. We are working hard to keep fulfilling orders, however Royal Mail are experiencing some delays so orders placed may take slightly longer to arrive. A member of our customer service team will email you shortly to resolve this. Best wishes, Anna

Posted 5 years ago

“I’ve not received my order I’ve emailed to chase it and been ignored And now I’ve been asked to rate your service ???”

Helpful Report

Posted 5 years ago

Hi Charlotte, Thank you for your feedback, we really appreciate it. We are very sorry to hear your order was delayed, we know this can be extremely frustrating. We are working hard to keep fulfilling orders, but due to the current situation, Royal Mail are experiencing some slight delays. A member of our customer service team will be in touch regarding any updates on your order. Sorry for any inconvenience caused. Best wishes, Anna

Posted 5 years ago

“I didn’t receive what I ordered”

Helpful Report

Posted 5 years ago

Hi Bakhsha, thank you for your feedback, it is really important to us. We are very sorry to hear your order was delayed, we understand that this can be very frustrating. We are working hard to keep fulfilling orders, however Royal Mail are experiencing some delays so orders placed may take slightly longer to arrive. A member of our customer service team will email you shortly to resolve this. Best wishes, Anna

Posted 5 years ago

“ordered over a week ago and items still haven’t arrived”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback, it is really important to us. We are very sorry to hear your order was delayed, we understand that this can be very frustrating. We are working hard to keep fulfilling orders, however Royal Mail are experiencing some delays so orders placed may take slightly longer to arrive. A member of our customer service team will email you shortly to resolve this. Best wishes, Anna

Posted 5 years ago

“I have never received my order. They told me that it was sent but couldn't provide me with the tracking number. Not impressed at all. Never got any explanation or communication. Nothing.”

Helpful Report

Posted 5 years ago

Hi Alina, Thank you for your feedback, it's really important to us. We are very sorry you you didn't receive your order, we know this is extremely frustrating. A member of our customer service team will be in touch to provide an explanation to why this occurred. Best wishes Anna

Posted 5 years ago

“I have nevere received this what I bought.”

Helpful Report

Posted 5 years ago

Hi Anna, Thank you for your feedback, it is really important to us. We are very sorry to hear your order was delayed, we understand that this can be very frustrating. We are working hard to keep fulfilling orders, however Royal Mail are experiencing some delays so orders placed may take slightly longer to arrive. A member of our customer service team will email you shortly to resolve this. Best wishes, Anna

Posted 5 years ago

Dr Fertility is rated 4.7 based on 1,512 reviews