“Supervisor became incredibly rude once i declined continuing with the warranty
Supervisor Marcus Hill of DriveSmart warranty was incredibly kind when it seemed like I was about to fully sign up for the extended warranty. When i was put on hold for them to confirm my details i did some more research and read into the contract as well as reviews on this site the better business bureau and more and was met with many claims that the business practices were not up to the standards that i personally would like to engage with. When i told Marcus Hill that i did not want to continue with the contract and would like to be un-enrolled he immediately became very irate and said things such as "It sounds to me like you can not afford to pay for repairs because you are worried about a 25 dollar charge" and "Have fun when your car breaks down" before attempting to hang up on me
Luckily a very kind confirmations agent named George had stayed on the line and made clear to me that the company would be unenrolling me and refunding any 25 deposit charge that may come through. He also apologized for the way Marcus Hill acted and claimed that the role Marcus Hill assured me he was "Regional Supervisor" was not true that he was just a regular Supervisor and infact did have a higher up, which when i asked to speak to someone who was authorized to remove my enrollment Marcus Hill told me there was no such person.
DriveSmart Warranty may in fact be a fully legitimate business but they hire and promote some incredibly rude and hostile and condescending individuals.
Just to make it clear i am not a senior citizen who is unfamiliar with how to navigate tech i am 24 years old and was also told that it sounded like i was 37 by Marcus Hill
Please do better in handling people who decide not to go with your extended warranty program
Thank you!”
“After an unsolicited call from these people, I was ready to hang up when suddenly the price dropped from $100 down payment to $25. The salesman was smooth and I wound up agreeing to the down payment. Then the pushy, aggressive agent got on and insisted that I had to sign a contract RIGHT THEN for $100 per month. I got turned off to that routine and refused to sign and told him I was no longer interested. Then they went ahead and took my deposit anyway. Calls to the company resulted in LIES about returning the deposit--first from another pushy agent (who ended his call to me with "Enjoy those high car repair bills, loser); then a receptionist who said that it wax "being processed", and then from a nicer agent who assured me I would have the deposit by "the end of the week". Weeks ago this transpired and still no refund. Although the amount is small, the warning is that if they will steal $25 from a Senior Citizen, apparently for sport, they are CRIMINALS through and through. Do NOT subscribe to this lawless and corrupt service. They are criminals and you will be stuck with worse events in the long run. NO STARS and AVOID and find a reputable company for this service.”
“DriveSmart was great. Went over different options I had and how I wanted to pay for it. I’ve been contact by my other companies misleading me saying DriveSmart was a scam and didn’t pay claims but that’s a lie. They paid for my AC to get fixed recently. I always chose the payment terms with Line 5. It’s actually a loan but I’m happy with it because it allowed me the stretch my payments further and also help build my credit. Over happy with my experience. Please DO NOT fall for other companies bashing DriveSmart and Line 5.”
“AVOID DriveSmart Warranty's CANCELLATION REFUND NIGHTMARE
I'm writing to warn others about the horrific experience I've had with DriveSmart Warranty's cancellation and refund process. After only 5 months, I cancelled my policy. Yet, getting the balance refunded has been an uphill battle to return to Line 5 .
I've had to call them multiple times, and the last 5 calls have been a carbon copy: "Your case will be escalated to a manager and handled promptly." Yet, NOTHING CHANGES. It's clear they have NO INTEREST in resolving this in a timely manner.
As a consumer, it's INFURIATING to be strung along with empty promises. DriveSmart Warranty's LACK OF TRANSPARENCY and CUSTOMER CARE is DEEPLY TROUBLING. I URGE OTHERS to carefully consider these issues before choosing them for your car warranty needs.
Their business practices demonstrate a CLEAR DISREGARD for their customers' time and money. It's only a matter of time before someone reaches their BREAKING POINT with this company.”
“Roland is a great salesperson! He was very helpful, attentive, and always kept a pleasant attitude! Anyone in need of a vehicle please visit him. 99 percent approval!”
“Brian with a badge I know now drive smart is lousy company Brian called and run 2 auto warranty company's down Endurance and my Company Evercare Direct while he was on BBB at the time he said we have 4.5 stars as you can see his reviews what's there goes back 2 yrs ago telling how good drive smart is just hang up it's scam How do I cancel my policy I sent a cancellation by mail to leave this dump.”
“Spam company, I get calls from them 6-7 times a year. I tell them the car is gone, they usually attempt to get details on my current car. Latest call hung up pretty rudely this time, wonderful ambassador for the company, thanks Melanie!”
“I currently don t own a vehicle but my 22 ur old used many times. It covered a rental with towing to a local repair shop that took this policy no problem saved him over 2300 dollars thks”
“This insurance is spam.I was told by one of their agents that I can have the warranty for a month and that I can cancel if I receive their book and don’t like the coverage. before the activation date . I have tried to cancel my coverage with them before it’s activated 03/17 and every time I’m calling the costumer service for that they hang up on me . I asked to speak to a manager or supervisor. They put me in hold and hung up on me . Their costumer service is very rude and unprofessional. One of their customer service told me that because it makes no sense to her I want cancel she can’t cancel my policy. What? . Please don’t go with them . They make things sound so good to be true. Cancel my policy or I will take legal actions with you . CANCEL MY POLICY liars and stop trying so desperately to steal my money.”
“🚨🚨🚨🚨DO NOT DO BUSINESS WITH THIS COMPANY
AFTER BEING A CUSTOMER WITH THIS COMPANY FOR ABOUT 3 YEARS WE HAD A ISSUE WITH OUR CAR AND IT WASN'T OUR FAULT IT WAS THE DEALER SHIP SERVICE THEY FAIL TO DO AND DRIVE SMART WOULD NOT PAY NOTHING AS OF TODAY WE HAVE SWITCH OUR SERVICE TO OX THEY ARE CLASS A
DRIVE SMART ARE A RIP OFF”
“Total Fraud and Scam
Total Fraud and Scam! Do not use this company I was lied to and talked into signing a contract, they did not honor the terms, I had to go the attorney general, and still billed me after that even though they said the would close the account and refund me. HA what i lie i'm now going to small claims. cause they acted like me and still have finance company finance a loan with out my knowledge! never sent me any paper work and 500+ down already not including legal fees DriveSmart, 310 Main St. | Suite 108 Toms River, NJ | 08753 is all bad not be sucker like me! dont trust their fast talking sales man!!! jeff hung up on me very rude Michelle in customer service hung on me Brian was very nice tried to help I ask for supervisor Jeff hung up again they are scams and stealing people money and gangster phone talkers”
“Beware! They will scam you out of all your money and never cover a dime. I've tried for 2 days to cancel my policy, put on hold forever and transferred from multiple departments and told I needed a notarized and certified letter with tracking before any refund.”
“Drivesmart worst warranty company to deal with they say there helping you then turn around call there customers names when u don't agree with how there treating you, as I said there the worst warranty company ever”
“Idk who these people think they are calling me everyday but I asked them to stop calling me and they immediately hang up. Get fucked and stop calling me.”
