DROIX Global Reviews

Name: DROIX Global
Address: Unit 54C, North Woolwich Road, London, London Borough of Newham
Rating: 4.54

4.5 Rating 144 Reviews

89 %

of reviewers recommend DROIX Global

About DROIX Global:

For over 11 years, DroiX Global has been a leader and is growing worldwide in handheld gaming and tech solutions. Discover top-tier handheld PCs like the GPD WIN 4 and WIN Max 2, versatile Android consoles such as the AYANEO Pocket S and AYN Odin 2, retro gaming devices, and portable monitors for work and gaming. Our Mini PCs, USB 4.0 cables, docking stations, and USB hubs are perfect for home, work, and business needs. Enjoy excellent customer support, great reviews, and fast EU & USA shipping. Join us for the best in gaming and productivity.

Visit Website

Phone:

6194323455

Email:

crm.droix.net@droix.net

DROIX Global 5 star review on 10th June 2024

DROIX Global 5 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

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“Still waiting for the product to arrive.”

Helpful Report

Posted 11 months ago

We sincerely apologize for the delay you experienced. We understand how important timely delivery is and we regret that we didn't meet this expectation in your case. According our latest update, your product has been delivered. However, to truly rectify this situation and ensure your satisfaction, our team has reached out to you via email to discuss compensation for the inconvenience caused. We are awaiting your response and look forward to resolving this issue to your satisfaction. Your patience and understanding during this time are greatly appreciated.

Posted 11 months ago

“Speaking of the service, I had to pay 1/4 th of the order price to get my product. So I returned it. Now I need to pay the shipping costs. Will not recommend this when you live in Scandinavia”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us. We regret to hear about your disappointment with the recent order experience. Upon reviewing your case, we can see that the parcel was rejected for delivery, and the order was promptly refunded as per our website terms and conditions. We understand your concern regarding the additional charges for taxes. We strive to maintain transparency regarding such charges, as clearly stated on our website under the shipping and taxes section as well as checkout page. It is our policy to make customers aware of their responsibility for taxes, especially for deliveries outside the UK. We do not charge any taxes when ordering from droix.net. We sincerely apologize if there was any confusion regarding this matter, and we appreciate your understanding. If you have any further questions or require assistance, please do not hesitate to contact us.

Posted 1 year ago

“I didn't get an invoice, though apllied several times for customer service”

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Posted 1 year ago

Hi, Apologies for any inconvenience caused to you. We can see invoice was sent same day you requested via email. Please consider checking email in SPAM/JUNK folder. In case you are unable to locate it, please contact us at support via Live Chat/Email and we will be happy to re-send it. Thank you DroiX Support

Posted 1 year ago

“Solamente encendió bien la primera vez, a partir de ahí tengo que apagarla y encenderla muchas veces para que cargue y poder jugar. UN TIMO”

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Posted 1 year ago

“Zollrechnung von 100€ nachdem der Versand als kostenlos angezeigt wurde”

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Posted 1 year ago

“I did not received my order i’m still waiting for your support since half of décembre…”

Helpful Report

Posted 1 year ago

Hi Thibault, I hope this message finds you well. I am writing to sincerely apologize for the inconvenience caused by the delay in delivering your parcel. We understand the importance of your shipment, and we deeply regret any inconvenience this may have caused. Our team has been actively working to ensure the prompt and secure delivery of all packages, but unfortunately, we encountered unforeseen circumstances that led to the delay in processing your parcel. Please rest assured that we are taking immediate steps to resolve the issue and expedite the delivery of your package. We understand the value of your time and the anticipation associated with receiving a shipment, and we genuinely apologize for any frustration this delay may have caused. If you have any specific concerns or questions regarding your parcel, please do not hesitate to contact our customer service team. We are committed to providing you with the assistance you need and keeping you informed about the status of your delivery. Once again, we sincerely apologize for any inconvenience this delay may have caused, and we appreciate your understanding and patience as we work to rectify the situation. Kind regards.

Posted 1 year ago

“Won’t buy from again.”

Helpful Report

Posted 1 year ago

Hello Colton, I'm sorry to hear about your negative experience. We truly value your feedback and would like to understand more about what happened. If you could provide details or specific concerns, we'll do our best to address them and make things right. Customer satisfaction is our priority, and we appreciate your openness in sharing your thoughts. If you prefer, you can reach out to our customer service team directly at customer service via email or phone. We're here to assist you and ensure your future experiences with us are positive. Best regards,

Posted 1 year ago

“I still have not gotten my item yet. I am still waiting for a response from your support team to try and resolve that issue. the fact that 2 weeks have passed and you are now reaching out for a review is maddening as I still have not gotten what I purchased. My issue has been compounded by the fact that I purchased an item that was apparently on backorder since July and is still not in stock, then when I finally got that changed to a different item it met a myriad of other issues that I am still trying to resolve. It's annoying as this was a bit of a time-sensitive order as well so waiting 2 weeks for something that I paid to have expedited over 2 to 3 days is past a point of annoyance.”

Helpful Report

Posted 1 year ago

Hi Genure, I hope this message finds you well. Firstly, I want to express our sincere gratitude for choosing our product and taking the time to share your thoughts in the review. Your feedback is invaluable to us. I noticed that you purchased an item that was on back order which came in stock 5 days after your order. We promptly shipped it out using your preferred shipping method with FedEx. However, unfortunately there was an unexpected delay in transit, causing your item to take a little longer to reach you. We sincerely apologize on behalf of fedex for any inconvenience this may have caused. I'm delighted to see that your device has safely arrived, and I sincerely hope it meets your expectations. We understand the anticipation that comes with eagerly awaiting a new purchase, and we appreciate your patience. If you encounter any issues or have any questions about your device, please don't hesitate to reach out to our dedicated customer support team. We are here to assist you and ensure your satisfaction with our product. Wishing you a wonderful time using your new device! Best regards.

Posted 1 year ago

“Kinda insulting asking for a review when I still haven't received my order.”

Helpful Report

Posted 1 year ago

Hi Emil, Sorry for the delay in shipping your item as your had ordered a device on backorder. I see this has now been delivered to you, so hope you are enjoying the deivce. Any further issues or questions, please get in touch with our support team. Regard.

Posted 1 year ago

DROIX Global is rated 4.5 based on 144 reviews