Duty Free Crystal Reviews

Name: Duty Free Crystal
Rating: 4.89

4.9 Rating 8,091 Reviews

97 %

of reviewers recommend Duty Free Crystal

4.9

Based on 8,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01481 721501

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Duty Free Crystal 1 star review on 19th September 2025

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Duty Free Crystal 5 star review on 27th January 2023

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Duty Free Crystal 5 star review on 7th January 2023

Clive Nimmo-Williams

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased five items from Duty Free. I recieved a personal email from Matt in a couple of hours to assist in any further queries or requirements. The parcel arrived very quick however, one item was missing. I contacted Matt and after a few exchange of emails the refund was issued promptly. Matt was very helpful and polite. I would buy again. The products are genuine and arrive well packaged. The only reason I deducted a star was because i have noticed in the reviews that missing items have happened in the past too and I think improvements on that aspect need to take place. Apart from that I am very happy with the product and service. Thank you Matt.”

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Posted 7 years ago

“Really impressed. Ordered item and was delivered within a couple of days. Pretty good as it's that time of year again!”

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Posted 7 years ago

“Excellent customer service”

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Posted 7 years ago

“Order was prossessed quickly and arrived in a very timely fashion considering it had to travel to Arkansas, USA.”

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Posted 7 years ago

“Excellent service and speedy delivery”

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Posted 7 years ago

“Excellent service and brilliant communication”

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Posted 7 years ago

“Arrived well packaged quickly and amazing will use again”

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Posted 7 years ago

“Great value. Easy to use website. Efficient and safe delivery. Best of all, comfort of your own home - no crowds!”

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Posted 7 years ago

“The usual good service and arrived quickly and safely.”

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Posted 7 years ago

“Cant belive how fast the delivery was excellent service”

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Posted 7 years ago

“Great prices, excellent service and extremely quick delivery. I was very impressed and will purchase from them again in the future.”

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Posted 7 years ago

“Recieved an incorrect item and have been messaging for almost a week about getting an exchange or refund and have receieved absolutely no response. Was supposed to be a present for christmas and will now not be able to be given due to being the wrong item.”

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Posted 7 years ago

“Amazing service! I ordered on a Tuesday and received the bracelet the next day in time for a present for somebody. It was just as advertised and in perfect condition. Wonderful customer service too! Thank you!”

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Posted 7 years ago

“I am delighted with the service offered by Duty Free Crystal. The Swarovski jewellery is such a good price and the items I ordered were dispatched immediately. I would recommend this store to everyone and would be delighted to buy from them again. Thank you for a great experience.”

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Posted 7 years ago

“Good Service and reasonable communication”

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Posted 7 years ago

“Same as last time, very good service. Well done”

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Posted 7 years ago

“Nice, easy transaction. The earrings I ordered arrived very quickly and came with a swarovski gift bag, which is great as they are a gift for Christmas.”

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Posted 7 years ago

“Beautifully packaged and arrived quickly. Perfect gift!”

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Posted 7 years ago

“Extremely fast service.”

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Posted 7 years ago

“Beautiful pen, a gift for dance teacher who was delighted with it. Fast efficient ordering and delivery”

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Posted 7 years ago

Duty Free Crystal is rated 4.9 based on 8,091 reviews