Duuo by Co-operators Reviews

Name: Duuo by Co-operators
Address: 1 York Street, Suite 1400,, 1 York Street, Suite 1400,, ON
Rating: 4.72

4.7 Rating 2,384 Reviews

95 %

of reviewers recommend Duuo by Co-operators

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About Duuo by Co-operators:

Personalized Insurance On-Demand.
Just when you need it; exactly how you want it.

Our goal is to make purchasing insurance the easiest item to cross off your to-do list. With our digital, on-demand insurance platform, we’re making it easy to purchase a broad range of insurance products in minutes.

Get out there and be bold! We’ll provide the peace of mind.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very disappointed with Duuo’s customer service. I contacted them to make a simple change to my tenant insurance — the only update was removing a few tenants who had moved out. Even though nothing else in the household was changing and I’m staying in the same place, the system generated a higher premium. The rep was unhelpful and dismissive, constantly blaming me rather than trying to offer a solution. I was told the only option was to cancel the policy and start a new one — which would cost even more. Their system doesn’t allow for basic edits to an existing policy, and their team has no ability to override anything. If you're looking for flexibility or actual human support, I would not recommend Duuo. The process is rigid, impersonal, and ultimately unfair.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. Please note, we do not provide coverage for roommates, and roommates cannot be added, which is stated through the online quoting process. Please reach out to our team at info@duuo.ca if you have any further questions. Our team is always happy to help. Thank you.

Posted 1 month ago

““We rate this event management insurance company as excellent for their outstanding coverage, prompt service, and professional support.””

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Posted 1 month ago

Thank you so much for your rave review and 5-star rating!

Posted 1 month ago

“I acquired the insurance coverage I needed for a Book Sale Booth at an event. The process was easy and at a very affordable price. I will use Duuo again for future shows.”

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Posted 1 month ago

Thank you so much for your rave review and 5-star rating! We look forward to helping you in the future, cheers!

Posted 1 month ago

“Good communication and payments always come out on time!”

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Posted 1 month ago

We love to hear this feedback! Thank you for your 5-star rating and review!

Posted 1 month ago

“The monthly premium keeps rising. I’m so dissatisfied and already planning to cancel the subscription. My friends pay lower than me because they use their credit card! Why?”

Helpful Report

Posted 1 month ago

Hi there, thank you for your feedback. We never increase our premiums just because we can. There are multiple rating factors that our underwriters use to determine premium rates, such as postal code, credit score, crime rates, and claims, to name a few. We are always working behind the scenes to improve our client experience. There are several factors that go into a quote. These will be different for every person, so there is a chance that someone living in the same housing situation as you could have a different premium due to different credit score and/or claims history. If you have further questions, please refer to our other FAQ articles or reach out to our customer support team at info@duuo.ca.

Posted 1 month ago

“Easy to use”

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Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“Very easy to work with.”

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Posted 1 month ago

We are so pleased to hear this! Thank you for your rating and review

Posted 1 month ago

“Easy to use”

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Posted 1 month ago

We love to hear this feedback! Thank you for your 5-star rating and review!

Posted 1 month ago

“It was good”

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Posted 1 month ago

Thank you for your rating and review!

Posted 1 month ago

“Very easy and friendly for everyone to use.”

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Posted 1 month ago

We love to hear this feedback! Thank you for your 5-star rating and review!

Posted 1 month ago

“Nothing easier to enroll !”

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Posted 1 month ago

Thank you so much for your rave review and 5-star rating!

Posted 1 month ago

“Other than you take my money every month, I haven't had any claims, so it's a good relationship... so far...”

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Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“Convienient. Easy to use. Inexpensive.”

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Posted 1 month ago

Thank you for your feedback!

Posted 1 month ago

“After telling me my spouses stuff was covered y’all called me again and had said that his stuff wasn’t covered and that was close to a years worth of payments not impressed at all.”

Helpful Report

Posted 2 months ago

Hi there. Thank you for your feedback. We do not permit roommates to be added, but as mentioned, partners/spouses living at the same legal location address can be listed. Please reach out to our team at info@duuo.ca if you have any further questions. Our team is always happy to help.

Posted 1 month ago

“Excellent duuo”

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Posted 2 months ago

Thank you so much for your rave review and 5-star rating!

Posted 2 months ago

“Horrible customer service.”

Helpful Report

Posted 2 months ago

Hi there. Our team prides ourselves on exceptional service. Please feel free to reach out to our team by chat or send us an email to info@duuo.ca and we will be happy to provide further support. Thank you.

Posted 2 months ago

“Duuo is Very convenient, easy and practical!”

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Posted 3 months ago

We love to hear this feedback! Thank you for your 5-star rating and review!

Posted 2 months ago

“Very easy to use”

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Posted 3 months ago

We love to hear this feedback! Thank you for your 5-star rating and review!

Posted 2 months ago

“Good company”

Helpful Report

Posted 3 months ago

We love to hear this feedback! Thank you for your 5-star rating and review!

Posted 2 months ago

“Excellent service and quick response even though they refund me for remaining days coverage with immediate effect.”

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Posted 3 months ago

Thank you for your rating and review!

Posted 2 months ago

Duuo by Co-operators is rated 4.7 based on 2,384 reviews