Duuo by Co-operators Reviews

Name: Duuo by Co-operators
Address: 1 York Street, Suite 1400,, 1 York Street, Suite 1400,, ON
Rating: 4.73

4.7 Rating 2,365 Reviews

95 %

of reviewers recommend Duuo by Co-operators

Company Reviews

Insights

Info

About Duuo by Co-operators:

Personalized Insurance On-Demand.
Just when you need it; exactly how you want it.

Our goal is to make purchasing insurance the easiest item to cross off your to-do list. With our digital, on-demand insurance platform, we’re making it easy to purchase a broad range of insurance products in minutes.

Get out there and be bold! We’ll provide the peace of mind.

Visit Website

Write Your review

Tell us how Duuo by Co-operators made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I sign up for insurance and after the first month you raise the price! Not cool. My regular insurance company gave me a better deal.”

Helpful Report

Posted 1 day ago

“this program is double what it used to cost for farmers market insurance. Ive never had to pay extra before to add additional insured.”

Helpful Report

Posted 2 months ago

“Don't waste your time with this company. You can only purchase insurance online but the system doesn't work and the support staff treat their issues like a joke. After several wasted hours and rude correspondence, I finally took the hint and walked away from this joke of a company.”

Helpful Report

Posted 3 months ago

We're sorry to hear about your experience. Your feedback is important to us, and we take it seriously. Duuo is a digital-first, on-demand, self-serve platform where quotes are completed and policies are purchased from start to finish on our website. Unfortunately, we are not able to provide the quote for you, but we are always happy to help. Please reach out to our support team at info@duuo.ca so we can address your concerns and work towards a resolution. Thank you for sharing your thoughts.

Posted 2 months ago

“I'm still waiting to get connected to intercom. Been here since Nov. Noone ever seems to help or call. Terrible service!”

Helpful Report

Posted 3 months ago

Please reach out to our team at info@duuo.ca so we can assist you promptly and ensure your questions and concerns are addressed. Thank you for bringing this to our attention!

Posted 2 months ago

“Nadon my rynn get”

Helpful Report

Posted 4 months ago

Please reach out to our team at info@duuo.ca and we will be happy to answer any questions you may have. Our team is always happy to help!

Posted 4 months ago

“My insurance policies, which are renewed every month, are not emailed to me.”

Helpful Report

Posted 4 months ago

Hi there, thank you for your feedback. We are a digital insurance platform and many of our processes are automated. Please login to your Duuo account to download the confirmation of insurance certificate.

Posted 4 months ago

“........”

Helpful Report

Posted 4 months ago

Thanks for your rating. Duuo is always open to working with our clients to better their experiences.

Posted 4 months ago

“Unable to login and cancel”

Helpful Report

Posted 6 months ago

Please feel free to reach out to our team by sending us an email to info@duuo.ca and we will be happy to provide the next steps. You can also check out our helpful FAQ article section at the bottom of our website. Our team is always happy to help. Cheers!

Posted 5 months ago

“Didn't help me. Left me to fend for myself and replaced nothing. Not only that they offered no alternatives. Just closed my case.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. Duuo is always open to working with our clients to better their experiences. Please feel free to email our team at info@duuo.ca if you have any further questions. Our team is always happy to help.

Posted 5 months ago

“I missed my payment by 1 day and could no longer insure my apartment. What was the point if you have 1 slip up and become uninsurable”

Helpful Report

Posted 6 months ago

Thank you for your feedback. Please feel free to email our team at info@duuo.ca if you have any further questions. Our team is always happy to help.

Posted 5 months ago

“You asked me to pay 40 dollars every month because I didn't have a a good credit score , while I had a top credit back in China but your country's institution ignored it. You treated me like a potential criminal and I endured for 8 months. But my roommate who is also a newcomer just arrived here from the same country only pays 20, that just makes me doubt your credibility. When I tried to contact your customer service, I waited for 2 days and got the reply which was copied and pasted from Q&A box. I can't let me insured by someone who I can't even trust.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We are saddened to hear this. Duuo is always open to working with our clients to better their experiences. Please feel free to email our team at info@duuo.ca if you have any further questions. Our team is always happy to help.

Posted 5 months ago

“I cancelled my services on 30th September and have the proof of cancellation still I got charge for the month of November”

Helpful Report

Posted 7 months ago

Our team has sent an email your way. We are always happy to help!

Posted 7 months ago

“Not helpful”

Helpful Report

Posted 7 months ago

We are saddened to hear this. Duuo is always open to working with our clients to better their experiences. Please check your email for an email we sent your way. We are always happy to help.

Posted 7 months ago

“Totally useless money grab!!”

Helpful Report

Posted 7 months ago

We are saddened to hear this. Duuo is always open to working with our clients to better their experiences.

Posted 7 months ago

“When an accident happens to a customer, you don't really check the fault and you like the insurance rate increase. I switched to another company and brought you a client, but you didn't even give me a discount.”

Helpful Report

Posted 9 months ago

Hi there, thank you for your feedback. We never increase our premiums just because we can. There are multiple rating factors that our underwriters use to determine premium rates, such as postal code, credit score, crime rates, and claims, to name a few. We are always working behind the scenes to improve our client experience. We appreciate your business. If you have any further questions or concerns, please reach out to our customer support team directly!

Posted 9 months ago

“You guys aren’t doing anything for me and it’s only been a month. When you start doing something special then ask for a review. Thanks”

Helpful Report

Posted 1 year ago

We are saddened to hear this. Our team has sent an email your way! Please reach out to our team at info@duuo.ca if you have any questions. We are always happy to help!

Posted 1 year ago

“I tried to purchase insurance from 3 different devices but the link wasnt working. I called customer service twice but they said it was working on their end. I tried all suggestions but it still wouldn't work.”

Helpful Report

Posted 1 year ago

We are saddened to hear this. Duuo is always open to working with our clients to better their experiences. Please reach out to our team through our chat or at info@duuo.ca and we will be happy to investigate your matter further. We are always happy to help!

Posted 1 year ago

“Would not insure me because I deal with toys Not much use to me.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. Please reach out to our team through our chat if you have any questions going forward. We are always happy to help answer any questions you may have. Cheers!

Posted 1 year ago

“Customer service was worst because nobody could answer my queries in time.”

Helpful Report

Posted 1 year ago

We are saddened to hear this. Duuo is always open to working with our clients to better their experiences. Duuo is a digital, on-demand, self-serve platform. Please reach out to our team through our chat or by contacting us at info@duuo.ca. Our usual reply time is one business day and we're always happy to help. Cheers!

Posted 1 year ago

“NO NO NO NO NO NO NO NO”

Helpful Report

Posted 1 year ago

We are saddened to hear this. Duuo is always open to working with our clients to better their experiences. Please let us know if you require any assistance, we would be happy to assist you.

Posted 1 year ago

Duuo by Co-operators is rated 4.7 based on 2,365 reviews