Duuo by Co-operators Reviews

Name: Duuo by Co-operators
Address: 1 York Street, Suite 1400,, 1 York Street, Suite 1400,, ON
Rating: 4.73

4.7 Rating 2,367 Reviews

95 %

of reviewers recommend Duuo by Co-operators

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About Duuo by Co-operators:

Personalized Insurance On-Demand.
Just when you need it; exactly how you want it.

Our goal is to make purchasing insurance the easiest item to cross off your to-do list. With our digital, on-demand insurance platform, we’re making it easy to purchase a broad range of insurance products in minutes.

Get out there and be bold! We’ll provide the peace of mind.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was requesting to add my landlord email and i was not given an option. Was supposed to cancel and re apply with my landlord info but nobody came back to me for it. I just want to add my landlord's enail to receive my insurance copy every month!”

Helpful Report

Posted 1 year ago

We are saddened to hear this. Duuo is always open to working with our clients to better their experiences. Please check your email for some additional information we have sent your way.

Posted 1 year ago

“Its only easy to buy this insurance. It’s a horrible experience when it comes to getting a clear answer for basic things. Jessica and Ashley know how to make smileys but would not answer your question properly. I wonder how they handle claims when a real issue arises. So far I am just disappointed in them.”

Helpful Report

Posted 1 year ago

We are saddened to hear this. Duuo is always open to working with our clients to better their experiences

Posted 1 year ago

“Moved out of my apartment over a year ago... despite many request and chat communications you have not cancelled my policy & direct withdrawals continue!!! If Jessica is real person, has done nothing to help!!!! Difficult to understand that escalation is the only option for resolution with this company!!!”

Helpful Report

Posted 1 year ago

We are saddened to hear this. Duuo is always open to working with our clients to better their experiences. Please check out the email our team sent your way.

Posted 1 year ago

“I wish I could give this company a half a star!!! No one responds to chat, emails or phone calls!! Been trying for DAYS to speak with an actual human being and no one is EVER available!!!😠”

Helpful Report

Posted 2 years ago

We are saddened to hear this. We apologize for not receiving your previous correspondence. Please note that our usual reply time is one business day. Please check your email for an email our team has sent your way and reach out to info@duuo.ca if you have any questions going forward.

Posted 2 years ago

“I have been busy dealing with all my losses. I haven't really been able to answer my phone. I am sorry.”

Helpful Report

Posted 2 years ago

Thank you for reaching out. Our team has sent an email your way. Please reach back out to our team at info@duuo.ca and we will be happy to provide further support.

Posted 2 years ago

“Don't make a big mistake I've made with This company! I'm a vendor, and they're screwed up my Policy so bad that I couldn't fixed it. And Farmers market Ontario is admitted that they are terrible,not answering phones,emails,when duuo give you options to fix a problem something else comes up. When all options are out they send you an email that you can fixing the problem your self but nothing works Don't listen to a macin that's give 5 stars for they own self. And make sure that you don't deal with machines when you have serious business.”

Helpful Report

Posted 2 years ago

We are saddened to hear this. We have sent an email your way. Duuo is a digital, on-demand, self-serve platform. When you chat us or send an email to info@duuo.ca, our usual reply time is one business day and we're always happy to help! Please reach out to our team at info@duuo.ca and we will be happy to assist you further to resolve your matter.

Posted 2 years ago

“I'm being treated horribly after having my vehicle broke into and all my personal belongings stolen there asking me for my bank statements and cell phone history . ! I'm now just getting a lawyer”

Helpful Report

Posted 2 years ago

Please reach out to our team at info@duuo.ca if you have any questions. We are always happy to help.

Posted 2 years ago

“Terrible service”

Helpful Report

Posted 2 years ago

We are saddened to hear this. Duuo is always open to working with our clients to better their experiences. Please reach out to our team at info@duuo.ca and we will be happy to help.

Posted 2 years ago

“Just another insurance company that’ll make any excuse to not help out. Next time I’ll ask the hurricane to do more damage I guess.”

Helpful Report

Posted 2 years ago

We are saddened to hear this. Duuo is always open to working with our clients to better their experiences. Please reach out to our team at info@duuo.ca if you require further support and we will be happy to help!

Posted 2 years ago

“Estou tendo dificuldades com a validação do meu telefone. E, não sei se por isso, não estou conseguindo efetuar a troca das informações do meu cartão de crédito para o débito da mensalidade. Cadastrei um cartão virtual (temporário) e, com isso, a fatura não foi debitada, fui editar para cadastrar um cartão de crédito que aceite débito recorrente mas, apesar da informação ter sido trocada no site, a parcela continua sendo debitada no cartão anterior, e não no novo cadastrado. Sendo assim, por duas vezes, o débito foi negado. E não consigo efetuar o pagamento, que vence hoje! Então, não recomendo muito os serviços, por essas questões. Ainda no aguardo do transcorrer do dia para ver se será debitado no cartão certo 🤞🏻🙏🏻”

Helpful Report

Posted 2 years ago

Please be sure to check your email inbox for an email our team has sent your way! Please do not hesitate to reach out to our team at info@duuo.ca if you have any questions going forward. We are always happy to help!

Posted 2 years ago

“Website was difficult when event could not be found. Customer service was poor”

Helpful Report

Posted 2 years ago

We are saddened to hear this. Duuo is always open to working with our clients to better their experiences.

Posted 2 years ago

“4 days without internet/mobile.”

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Posted 2 years ago

Thank you for your feedback. We have sent an email your way to offer further support.

Posted 2 years ago

“Bad company. PAY more for rent. CASH GRAB. ONLY. Just to get more money out of renters.. sad Void. Void. Void. Void. Bad company...Void.”

Helpful Report

Posted 3 years ago

Hi there, thank you for your feedback and we are saddened to hear this. There are multiple rating factors that our underwriters use to determine premium rates, such as postal code, credit score, crime rates, and claims, to name a few. We are always working behind the scenes to improve our client experience.

Posted 3 years ago

“coverage is not clear”

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Posted 3 years ago

Thank you for your feedback. Please do not hesitate to reach out to us at info@duuo.ca if you have any questions going forward. We are always happy to help.

Posted 3 years ago

“Nobody has responded to my question? Can the monthly debit come off my visa debit card rather than my credit card? Thank You Shelly”

Helpful Report

Posted 3 years ago

Please be sure to check your email for information our team has sent your way. Please reach out to us at info@duuo.ca if you have any further questions. We are always happy to help!

Posted 3 years ago

“I have been trying to contact Duuo to get more information on short term rental insurance since I could not find the information I am looking for on their website. I have phoned but there is an answering machine that is full so it is not taking new messages; the chat feature on the website is disabled; lastly, I have sent two emails and no answer.”

Helpful Report

Posted 3 years ago

Thank you for sharing your experience, we’re sorry it was less than ideal. That is not the standard here at Duuo. Please be sure to check your email for information our team has sent your way and please do not hesitate to reach out to us at info@duuo.ca at any time if you have any further questions. We are always happy to help.

Posted 3 years ago

“they specifically said they wouldn’t bother me with emails if i subscribe to them but they are. i receive way too many.”

Helpful Report

Posted 3 years ago

We are saddened to hear this. Duuo is always open to working with our clients to better their experiences. We have reached out with instructions on how you can unsubscribe from all emails. Please do not hesitate to reach out to our Customer Support team at info@duuo.ca if you have any questions. We are always happy to help!

Posted 3 years ago

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Helpful Report

Posted 3 years ago

Please reach out to info@duuo.ca if you have any questions going forward. We are always happy to help!

Posted 2 years ago

“I got my card hacked coz of this company. Worst ever.”

Helpful Report

Posted 3 years ago

We're so sorry to hear your card got hacked. Please do not hesitate to reach out to us to discuss this matter further.

Posted 3 years ago

“Your basic tenant insurance monthly premium is far to high compared to banks.”

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Posted 3 years ago

We're sorry to hear that you did not find our prices competitive. We appreciate your feedback, and you taking the time to provide us with a review.

Posted 3 years ago

Duuo by Co-operators is rated 4.7 based on 2,367 reviews