Duuo by Co-operators Reviews

Name: Duuo by Co-operators
Address: 1 York Street, Suite 1400,, 1 York Street, Suite 1400,, ON
Rating: 4.73

4.7 Rating 2,365 Reviews

95 %

of reviewers recommend Duuo by Co-operators

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About Duuo by Co-operators:

Personalized Insurance On-Demand.
Just when you need it; exactly how you want it.

Our goal is to make purchasing insurance the easiest item to cross off your to-do list. With our digital, on-demand insurance platform, we’re making it easy to purchase a broad range of insurance products in minutes.

Get out there and be bold! We’ll provide the peace of mind.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Duuo does not allow the facility of multiple days booking on a weekly basis. This is a big drawback so we have to do multiple applications.”

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Posted 1 month ago

Thank you for your feedback.

Posted 2 weeks ago

“Je ne trouve pas les méthodes utilisées pour la facturation juste , le montant de ma facture est énorme pour un nouvel arrivant qui n'a pas d'emploi. Vos différents processus n'aident pas les immigrants à mieux s'installer”

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Posted 4 months ago

Bonjour, nous vous remercions pour vos commentaires. Nos tarificateurs utilisent de nombreux facteurs de tarification pour déterminer les taux de prime, tels que le code postal, la cote de crédit, le taux de criminalité et les sinistres, pour n'en citer que quelques-uns. Nous travaillons toujours en coulisses pour améliorer l'expérience de nos clients. Nous vous remercions de votre confiance.

Posted 4 months ago

“I don’t recommend this insurance company.They raised the monthly fees after a month, this is not right. They just wait until you purchase a policy to increase the price the following month. I didn’t realize until too late that they have been charging more every month.”

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Posted 9 months ago

Hi there, thank you for your feedback. We never increase our premiums just because we can. There are multiple rating factors that our underwriters use to determine premium rates, such as postal code, credit score, crime rates, and claims, to name a few. We are always working behind the scenes to improve our client experience. We appreciate your business. If you have any further questions or concerns, please reach out to our customer support team!

Posted 9 months ago

“I HAVE PROBLEM WITH YOUR PRICES”

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Posted 10 months ago

Thank you for your feedback!

Posted 10 months ago

“I run an event business which revolves heavily around fun and games... The fact that your policy does not allow me to play games is detrimental to me and I will absolutely be seeking better coverage elsewhere in the future.”

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Posted 11 months ago

Thank you for your feedback!

Posted 10 months ago

“Poor communication from representive handling my claim”

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Posted 1 year ago

Hi there, thank you for your feedback. We could not locate a claim linked to your email address to date. Please reply to the email we have sent your way, as we pride ourselves on exceptional client service here at Duuo! We look forward to hearing from you!

Posted 1 year ago

“Last year was the first time that I purchased vendor insurance. I created an account and recorded my password. This year I tried to login to my account but was unable to. I finally ended up creating a new account using another e-mail address. I consider myself computer literate but I had trouble navigating the site as well”

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Posted 1 year ago

We are saddened to hear this. Duuo is always open to working with our clients to better their experiences

Posted 1 year ago

“My bike has been stolen 1 month ago inside of my building. I field a claim. Absolutely no help from my real estate agency. I haven’t received any compensation from Duuo + they don’t answer. Nobody gives a damn, then I cancel ! Duuo, answer this simple question : What's the point of paying for insurance if you can't get compensation?”

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Posted 1 year ago

We are saddened to hear this. Please check your email for an email our team has sent your way! Please reach out to our team at info@duuo.ca if you have any questions or concerns going forward in relation to a claim or what is and is not covered by a policy in accordance with our policy wordings. Our usual reply time is one business day but we do our best to get back even sooner. We assure you, our team is very responsive and always happy to help answer any questions that you may have.

Posted 1 year ago

“............”

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Posted 2 years ago

Duuo is always open to working with our clients to better their experiences. Please reach out to our team at info@duuo.ca if you have any questions going forward. We are always happy to help!

Posted 2 years ago

“System doesn't recognize that some peoples mailing address is a PO box.”

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Posted 2 years ago

Please reach out to our team at info@duuo.ca if you have any questions going forward. We are always happy to help!

Posted 2 years ago

“I wanted to change my address and had to cancel the insurance and start over. How ridiculous and time-consuming!Poor customer service.”

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Posted 2 years ago

We are saddened to hear this. Duuo is always open to working with our clients to better their experiences. Duuo is a digital, on-demand, self-serve platform where quotes are completed and policies are purchased from start to finish on our website within minutes. Please reach out to our team at info@duuo.ca if you have any questions going forward. We are always happy to help!

Posted 2 years ago

“Hi, I could only apply for limited categories and that is the reason that I'm not satisfied. Regards”

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Posted 2 years ago

We are saddened to hear this. Please reach out to our team at info@duuo.ca and we will be happy to answer any questions that you may have. We are always happy to help!

Posted 2 years ago

“Spent better part of the day trying to send application tomyour on line registration and unable to contact anyone from this outfit to assist me. Finally got it through and just seemed to be no reason except poorly set up Website. Other applicants also had a hard time with it.”

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Posted 2 years ago

Thank you for your feedback. Please reach out to our team at info@duuo.ca if you have any questions going forward. Our usual reply time is one business day and we're always happy to help!

Posted 2 years ago

“As a landlord I do not like Duuo Insurance because the policies are only one month at a time and if you have a 1 year lease, you have no idea if the tenant has cancelled the insurance after the first month.”

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Posted 2 years ago

Thank you for reaching out. When a landlord's email address is entered through the online quoting process at the time of policy purchase, a landlord will be notified of policy purchase and will be notified in the event the policy is cancelled. For further information and support, please reach out to our team at info@duuo.ca. Thank you!

Posted 2 years ago

“It takes too long to speak to someone”

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Posted 2 years ago

Please reach out to our team at info@duuo.ca if you have any questions going forward. Our usual reply time is one business day and we're always happy to help!

Posted 2 years ago

“The help center is useless. And your system keep changing The address that I am listing without reason. Already cancelled 2 policies cause your website readjust my address for no apparent reason”

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Posted 3 years ago

We are saddened to hear this. Duuo is always working with our clients to better their experiences. Please check for an email we have sent your way. We are always happy to help.

Posted 3 years ago

“The monthly payments are raising every time without reason and its not acceptable”

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Posted 3 years ago

“my price doubled after a few months i was told its was because of my credit but at that point i never missed a payment and when I raised concern I was told I could leave”

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Posted 3 years ago

Thank you for your feedback. We never increase our premiums just because we can. There are multiple rating factors that our underwriters use to determine premium rates, such as postal code, credit score, crime rates, and claims, to name a few. We are always working behind the scenes to improve our client experience. We appreciate your business.

Posted 3 years ago

Duuo by Co-operators is rated 4.7 based on 2,365 reviews