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DX Reviews

1.2 Rating 2,251 Reviews
E
Happiness Grade

DX have a Customer Happiness Grade of E. Customers are happy with their delivery and customer service but are unhappy with their prices and refunds.

F

Price - High

0.00%
Industry Average
Next day the driver shows up and explain that self employed drivers are paid a very low price so they don`t come for 1 parcel to a village and make up lie to the office.
- Dutch de Vries
Lazy driver did not bother to attempt delivery. He claimed my address was wrong (it was not!) and came nowhere near on the tracker all day. I lost a day of earnings AND the dining table from Homebase that I bought in the sale. It is now out of stock and I can’t afford a full price table. Absolute liars and scammers. AVOID.
- Extremely Angry
They discourage using the royal mail special delivery though it is only half the price of what DX is charging.
- Murane
C-

Delivery - Average

59.42%
Industry Average
The worst company I have ever had to deal with regarding deliveries. They emailed saying they delivered my item....A lie. No proof of delivery via a photo, no telephone service (tried for hours), Online chat pushed me away and told me to contact the sender. Be warned and DO NOT USE THIS SERVICE AT ALL!!!!
- Bradley Phillips
Awful company, claimed they couldn't find our address yet didn't phone to try and find it. Never had a problem with a delivery driver finding our address so can only assume this is a lie. My daughters christmas present gone. I couldn't afford to buy it until the last pay day of the month. Disgusting and no one able to help as all lines aren't in use. DO NOT USE THIS COMPANY.
- Anonymous
The lier apparently attempted delivery at 13.
- Kay
E

Refunds - Difficult

37.50%
Industry Average
Contacted the vendor, a fairly large company and got a refund of the express delivery charge.
- Anonymous
First order was not even delivered to correct address but I cannot claim a refund because company I ordered from think I signed for it - I have incurred a financial loss from this.
- Chris Wharf
Well after reading these reviews I’m not surprised my parcel haven’t turned up a week of waiting losing money from work to wait for this parcel customer services are absolutely shocking keeps telling me it’s out for delivery I’ve emailed my actual company I ordered from and getting a refund and will order else where will never use this company again I I find out any company I ordered off uses this company I’ll b cancelling the order straight away absolutely shocking
- Anonymous
B-
69.89%
Industry Average
Great service provided by Frankie and Neil
- Anonymous
Rang to make arrangements for a parcel to be returned arrived when they said they would a lovely lady took the box from us gave me the paperwork I needed for proof could not fault this service.
- Valerie Thomas
Absolutely brilliant service and courier was lovely. Made sure he called so he knew exactly where I lived to ensure delivery. Brilliant thank you
- Leoni Hilton