DX have a Customer Happiness Grade of E. Customers are happy with their delivery and customer service but are unhappy with their prices and refunds.
“
Next day the driver shows up and explain that self employed drivers are paid a very low price so they don`t come for 1 parcel to a village and make up lie to the office.
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- Dutch de Vries
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Lazy driver did not bother to attempt delivery. He claimed my address was wrong (it was not!) and came nowhere near on the tracker all day. I lost a day of earnings AND the dining table from Homebase that I bought in the sale. It is now out of stock and I can’t afford a full price table. Absolute liars and scammers. AVOID.
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- Extremely Angry
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They discourage using the royal mail special delivery though it is only half the price of what DX is charging.
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- Murane
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Judging by the other reviews I was very lucky. Had Lewis and Jason deliver 5 radiators which were too heavy for me to lift. delivered smack in the middle of the delivery window and they put them in the house where I asked. Both a credit to their company. Thanks and well done.
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- s. moon
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Judging by the other reviews I was very lucky. Had Lewis and Jason deliver 5 radiators which were too heavy for me to lift. delivered smack in the middle of the delivery window and they put them in the house where I asked. Both a credit to their company. Thanks and well done.
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- s. moon
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Absolutely brilliant service and courier was lovely. Made sure he called so he knew exactly where I lived to ensure delivery. Brilliant thank you
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- Leoni Hilton
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AVOID dreadful company. Two delivery dates given but no delivery. Lost my item apparently, how they managed to lose something 900x600x20mm I don't know. Luckily I bought via Amazon so got a refund. AVOID
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- Anonymous
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In the end I had no option but to cancel my order and get a refund.
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- Lesley
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‘What went wrong’? You never delivered the parcel , I paid extra for next day delivery! A week later! I called the company I. Brought the item off to get a refund & get in touch with you, had zero communication with you as impossible to get hold off . If I see you are the parcel force again behind my online purchasing I will cancel and not bother
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- Anonymous
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Great service provided by Frankie and Neil
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- Anonymous
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Rang to make arrangements for a parcel to be returned arrived when they said they would a lovely lady took the box from us gave me the paperwork I needed for proof could not fault this service.
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- Valerie Thomas
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Absolutely brilliant service and courier was lovely. Made sure he called so he knew exactly where I lived to ensure delivery. Brilliant thank you
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- Leoni Hilton
