DX have a Customer Happiness Grade of E. Customers are happy with their delivery and customer service but are unhappy with their prices and refunds.
“
Next day the driver shows up and explain that self employed drivers are paid a very low price so they don`t come for 1 parcel to a village and make up lie to the office.
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- Dutch de Vries
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Lazy driver did not bother to attempt delivery. He claimed my address was wrong (it was not!) and came nowhere near on the tracker all day. I lost a day of earnings AND the dining table from Homebase that I bought in the sale. It is now out of stock and I can’t afford a full price table. Absolute liars and scammers. AVOID.
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- Extremely Angry
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They discourage using the royal mail special delivery though it is only half the price of what DX is charging.
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- Murane
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I have waited in 3 days for my delivery which keeps getting cancelled for no reason ,this is unaceptable ,worse delivery company i have ever experienced .
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- Michelle Miles
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They lied day after day saying it was out for delivery when it wasn't. 24hour delivery..7 days in I cancelled via the retailer and they even took 4 days to return it to them. Email queries to DX were not replied to. Trust pilot have them 4 stars and they are one on here looks a bit fishy?
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- Anonymous
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I have had multiple days running of 'out for delivery' notifications, but my delivery parcel hasn't arrived.
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- Anonymous
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Shambles of a company, nobody replies to enquiries, I need to know where my item is which should of been delivered today.
No communication, no item and I will be going to H Samuel to get a full refund.
Do NOT agree to use this company as they are totally unreliable.
They don’t deserve 1 star.
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- Andy
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Contacted the vendor, a fairly large company and got a refund of the express delivery charge.
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- Anonymous
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First order was not even delivered to correct address but I cannot claim a refund because company I ordered from think I signed for it - I have incurred a financial loss from this.
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- Chris Wharf
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Great service provided by Frankie and Neil
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- Anonymous
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Rang to make arrangements for a parcel to be returned arrived when they said they would a lovely lady took the box from us gave me the paperwork I needed for proof could not fault this service.
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- Valerie Thomas
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Absolutely brilliant service and courier was lovely. Made sure he called so he knew exactly where I lived to ensure delivery. Brilliant thank you
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- Leoni Hilton
