DX have a Customer Happiness Grade of E. Customers are happy with their delivery and customer service but are unhappy with their prices and refunds.
“
Next day the driver shows up and explain that self employed drivers are paid a very low price so they don`t come for 1 parcel to a village and make up lie to the office.
”
- Dutch de Vries
“
Lazy driver did not bother to attempt delivery. He claimed my address was wrong (it was not!) and came nowhere near on the tracker all day. I lost a day of earnings AND the dining table from Homebase that I bought in the sale. It is now out of stock and I can’t afford a full price table. Absolute liars and scammers. AVOID.
”
- Extremely Angry
“
They discourage using the royal mail special delivery though it is only half the price of what DX is charging.
”
- Murane
“
Delivery driver was helpfull
”
- John
“
Judging by the other reviews I was very lucky. Had Lewis and Jason deliver 5 radiators which were too heavy for me to lift. delivered smack in the middle of the delivery window and they put them in the house where I asked. Both a credit to their company. Thanks and well done.
”
- s. moon
“
Judging by the other reviews I was very lucky. Had Lewis and Jason deliver 5 radiators which were too heavy for me to lift. delivered smack in the middle of the delivery window and they put them in the house where I asked. Both a credit to their company. Thanks and well done.
”
- s. moon
“
Terrible company live plants delayed at depot for 6 days dead on arrival ..DX customer live chat useless said ask seller for refund even though it was their fault
”
- Anonymous
“
let's hope i get a refund or replacement for my delivery that you said that you delivered when you left it in your van and drove off with it.
”
- Anonymous
“
Previous to my last review, where 3 attempts were allegedly made to deliver my parcel, to which I got a refund from the Ebay seller, I ordered the same items from a different company.
”
- C Jackson-Lockyer
“
Great service provided by Frankie and Neil
”
- Anonymous
“
Rang to make arrangements for a parcel to be returned arrived when they said they would a lovely lady took the box from us gave me the paperwork I needed for proof could not fault this service.
”
- Valerie Thomas
“
Absolutely brilliant service and courier was lovely. Made sure he called so he knew exactly where I lived to ensure delivery. Brilliant thank you
”
- Leoni Hilton
