DX have a Customer Happiness Grade of D. Customers are happy with their delivery and customer service but are unhappy with their refunds.
“
The delivery driver was obviously running late and couldn't be bothered to jump out of his van
I have them on camera passing house one way and other way stopping 2 seconds each way.
”
- Mark Bartlett
“
Absolute garbage failed delivery on two occasions no actual sensible excuse given and yet both times showed as failed delivery left card when no one actually showed up. Still waiting for the items to arrive
”
- Paul Warren
“
As I expected, as has been the same in the past, no call or any attempt to make delivery.
”
- Chris J-Lockyer
“
I will never shop online if sending via DX express. On 4 messages saying to deliver no show. On 1 message I was tracking van near my address then a message to say unable to deliver as not in so not true. This company needs to improve I have suggested to the company I ordered not to use DX express . I now had a refund not good for business.
”
- Jacqueline Legge
“
Shambles of a company, nobody replies to enquiries, I need to know where my item is which should of been delivered today.
No communication, no item and I will be going to H Samuel to get a full refund.
Do NOT agree to use this company as they are totally unreliable.
They don’t deserve 1 star.
”
- Andy
“
Contacted the vendor, a fairly large company and got a refund of the express delivery charge.
”
- Anonymous
“
Great service provided by Frankie and Neil
”
- Anonymous
“
Rang to make arrangements for a parcel to be returned arrived when they said they would a lovely lady took the box from us gave me the paperwork I needed for proof could not fault this service.
”
- Valerie Thomas
“
Absolutely brilliant service and courier was lovely. Made sure he called so he knew exactly where I lived to ensure delivery. Brilliant thank you
”
- Leoni Hilton