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DX Reviews

1.2 Rating 2,373 Reviews
D
Happiness Grade

DX have a Customer Happiness Grade of D. Customers are happy with their delivery and customer service but are unhappy with their refunds.

C-

Delivery - Average

57.81%
Industry Average
Ordered an item for next day delivery at the beginning of the month, with this delivery missed and the website saying there was a delay against the tracking number.
- Dan
Scheduled for delivery yesterday, driver “broke down”.
- Anonymous
Advised delivery would be before 10.
- Amanda Sweeney
F

Refunds - Difficult

30.43%
Industry Average
They are worse than hermes they fail to deliver my items they say they call never do even gave them my number to call because they can't get a map correct live chat is disgusting they copy paste and close chat they say this that and the third but they full of false we say we gonna but never do save the hassle just refund your money don't bother going with them to deliver your items
- Anonymous
Absolutely awful been waiting over a week for a bed too arrive for my son i have messaged everyday and they said it will be with you tomorrow.well still not here so called seller and asked for refund and will order from somewhere that doesn't use this delivery service.it should of been next day delivery aswell.
- Cathy
I will never shop online if sending via DX express. On 4 messages saying to deliver no show. On 1 message I was tracking van near my address then a message to say unable to deliver as not in so not true. This company needs to improve I have suggested to the company I ordered not to use DX express . I now had a refund not good for business.
- Jacqueline Legge
B-
69.84%
Industry Average
Great service provided by Frankie and Neil
- Anonymous
Rang to make arrangements for a parcel to be returned arrived when they said they would a lovely lady took the box from us gave me the paperwork I needed for proof could not fault this service.
- Valerie Thomas
Absolutely brilliant service and courier was lovely. Made sure he called so he knew exactly where I lived to ensure delivery. Brilliant thank you
- Leoni Hilton