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DX Reviews

1.2 Rating 2,409 Reviews
D
Happiness Grade

DX have a Customer Happiness Grade of D. Customers are happy with their delivery and customer service but are unhappy with their returns process and refunds.

C-

Delivery - Average

57.53%
Industry Average
I was waiting for delivery infront my house 1 hour ,but they send me email that they missed me.No body came I was in front my door ,they just did not come .Such a laiers and scam !
- V .Ko
AWFUL!! Absolutely horrible. I honestly think there is no one less helpful and worse than DX Delivery. I rebooked delivery 3 times. They would change the dates. Didn’t want to give me my passport back. NEVER WORK WITH THEM
- Anonymous
When the latest delivery time came the map tracking the driver disappeared
- Anonymous
D
50.00%
Industry Average
Then I've not even mentioned how disgraceful they handle any customer returns that you may have.
- Pete Roberts
We watch excitedly as we see him nearing our town, then he goes away slightly and then returns to our town, even to the next road that runs parallel to ours before disappearing off the face of the map! DX, do your drivers wear glass slippers and their vehicles turn into pumpkins at 18:00hrs? No explanation, no phone call to say sorry we cant get to you today, NOTHING! No one to speak to on the phone or online.
- Steve
F

Refunds - Difficult

30.77%
Industry Average
Now in the process of trying to get a refund from the retailer.
- Anonymous
Delivery due today. Waited in all day. No delivery. No communication. Having read all the reviews I have no realistic hope of receiving the item. Will contact the seller for cancellation and refund. Sellers….do not use this courier.
- Anonymous
Thanks to him signing in my name I am going to struggle to get a refund for this item.
- Robyn Miller
B-
69.51%
Industry Average
Great service provided by Frankie and Neil
- Anonymous
Rang to make arrangements for a parcel to be returned arrived when they said they would a lovely lady took the box from us gave me the paperwork I needed for proof could not fault this service.
- Valerie Thomas
Absolutely brilliant service and courier was lovely. Made sure he called so he knew exactly where I lived to ensure delivery. Brilliant thank you
- Leoni Hilton