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DX Reviews

1.2 Rating 2,428 Reviews
D
Happiness Grade

DX have a Customer Happiness Grade of D. Customers are happy with their delivery and customer service but are unhappy with their returns process and refunds.

C-

Delivery - Average

56.70%
Industry Average
My supplier sent out a delivery on my behalf for my customer.
- Anonymous
Delivery several days late. Driver claimed rd closed, despite 5 other roads leading to our house. Boxes have arrived opened with missing straps, delivery driver was oblivious to this or able to see it was a problem 🤣. I rang the company who said open the boxes, I said they are already open 🤣😂. Poor Service at its best. Be aware of who you purchase from and that they don't use this appalling bunch bunch of bananas. No Stars.
- Anonymous
Told collection of parcel between 12:30 and 14:30 today but at 12:48 had text to say had attempted delivery but no response? I was home all the time (in lounge by front door) and nobody called, also have video doorbell to confirm.
- CJB
D
50.00%
Industry Average
Then I've not even mentioned how disgraceful they handle any customer returns that you may have.
- Pete Roberts
We watch excitedly as we see him nearing our town, then he goes away slightly and then returns to our town, even to the next road that runs parallel to ours before disappearing off the face of the map! DX, do your drivers wear glass slippers and their vehicles turn into pumpkins at 18:00hrs? No explanation, no phone call to say sorry we cant get to you today, NOTHING! No one to speak to on the phone or online.
- Steve
F

Refunds - Difficult

30.77%
Industry Average
Now in the process of trying to get a refund from the retailer.
- Anonymous
Delivery due today. Waited in all day. No delivery. No communication. Having read all the reviews I have no realistic hope of receiving the item. Will contact the seller for cancellation and refund. Sellers….do not use this courier.
- Anonymous
Thanks to him signing in my name I am going to struggle to get a refund for this item.
- Robyn Miller
B-
69.38%
Industry Average
This is the worst delivery company by far Rude no customer service Expects you to wait in all day Don’t use them stay away if you can
- Anonymous
Great service provided by Frankie and Neil
- Anonymous
Rang to make arrangements for a parcel to be returned arrived when they said they would a lovely lady took the box from us gave me the paperwork I needed for proof could not fault this service.
- Valerie Thomas