DX have a Customer Happiness Grade of E. Customers are happy with their delivery and customer service but are unhappy with their prices and refunds.
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Next day the driver shows up and explain that self employed drivers are paid a very low price so they don`t come for 1 parcel to a village and make up lie to the office.
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- Dutch de Vries
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Lazy driver did not bother to attempt delivery. He claimed my address was wrong (it was not!) and came nowhere near on the tracker all day. I lost a day of earnings AND the dining table from Homebase that I bought in the sale. It is now out of stock and I can’t afford a full price table. Absolute liars and scammers. AVOID.
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- Extremely Angry
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They discourage using the royal mail special delivery though it is only half the price of what DX is charging.
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- Murane
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The worst company I have ever had to deal with regarding deliveries. They emailed saying they delivered my item....A lie. No proof of delivery via a photo, no telephone service (tried for hours), Online chat pushed me away and told me to contact the sender.
Be warned and DO NOT USE THIS SERVICE AT ALL!!!!
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- Bradley Phillips
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Awful company, claimed they couldn't find our address yet didn't phone to try and find it. Never had a problem with a delivery driver finding our address so can only assume this is a lie. My daughters christmas present gone. I couldn't afford to buy it until the last pay day of the month. Disgusting and no one able to help as all lines aren't in use. DO NOT USE THIS COMPANY.
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- Anonymous
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The lier apparently attempted delivery at 13.
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- Kay
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Contacted the vendor, a fairly large company and got a refund of the express delivery charge.
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- Anonymous
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First order was not even delivered to correct address but I cannot claim a refund because company I ordered from think I signed for it - I have incurred a financial loss from this.
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- Chris Wharf
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Well after reading these reviews I’m not surprised my parcel haven’t turned up a week of waiting losing money from work to wait for this parcel customer services are absolutely shocking keeps telling me it’s out for delivery I’ve emailed my actual company I ordered from and getting a refund and will order else where will never use this company again I I find out any company I ordered off uses this company I’ll b cancelling the order straight away absolutely shocking
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- Anonymous
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Great service provided by Frankie and Neil
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- Anonymous
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Rang to make arrangements for a parcel to be returned arrived when they said they would a lovely lady took the box from us gave me the paperwork I needed for proof could not fault this service.
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- Valerie Thomas
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Absolutely brilliant service and courier was lovely. Made sure he called so he knew exactly where I lived to ensure delivery. Brilliant thank you
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- Leoni Hilton