DX have a Customer Happiness Grade of D. Customers are happy with their delivery and customer service but are unhappy with their returns process and refunds.
“
Utter terrible company whose business structure is clearly tailored around "getting the job done" - even though they can't do that!
I genuinely can't grasp how this company is still operational with the sheer incompetence as a delivery service.
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- Anonymous
“
I ordered an item with next day delivery through DX. Tracking showed the driver about 20 miles away throughout my delivery slot and then it suddenly changed to "We were not able to access the property" and asked me to rebook for another day! To be fair, it probably is tricky to access a property from 20 miles away...
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- Anonymous
“
excuse after excuse for almost a week now , cant speak to anyone on the phone useless online chat three times , i don't think we will ever get our delivery .
first they can not find us funny that all the other delivery companies can then they say they have left a card they never did . the item does not need to be signed for and we leave our porch open ,
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- Yvonne Mather
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Then I've not even mentioned how disgraceful they handle any customer returns that you may have.
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- Pete Roberts
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We watch excitedly as we see him nearing our town, then he goes away slightly and then returns to our town, even to the next road that runs parallel to ours before disappearing off the face of the map! DX, do your drivers wear glass slippers and their vehicles turn into pumpkins at 18:00hrs? No explanation, no phone call to say sorry we cant get to you today, NOTHING! No one to speak to on the phone or online.
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- Steve
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Contacted Angling Direct and requested a full refund under Consumer Rights Act 2015 - contract is with the supplier and not the Courier, supplier has to prove delivery or is in breach of contract.
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- RICHARD GINGER
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Now in the process of trying to get a refund from the retailer.
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- Anonymous
“
Delivery due today. Waited in all day. No delivery. No communication.
Having read all the reviews I have no realistic hope of receiving the item. Will contact the seller for cancellation and refund.
Sellers….do not use this courier.
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- Anonymous
“
This is the worst delivery company by far
Rude no customer service
Expects you to wait in all day
Don’t use them stay away if you can
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- Anonymous
“
Great service provided by Frankie and Neil
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- Anonymous
“
Rang to make arrangements for a parcel to be returned arrived when they said they would a lovely lady took the box from us gave me the paperwork I needed for proof could not fault this service.
”
- Valerie Thomas
