DX have a Customer Happiness Grade of D. Customers are happy with their delivery and customer service but are unhappy with their returns process and refunds.
“
Booked my delivery for 08/10/26.
”
- Gary Carruthers
“
Firstly they I changed the delivery date which was a lie.
Then I received a message saying the parcel had been delivered and left in the porch, another lie.
I still don't know where my parcel is.
Terrible service.
”
- Anonymous
“
DX was supposed to deliver today. The window was 8-18 which was not very helpful. The app said the delivery was “scanned at the depot” at 6:11 pm and that was the last message. I waited in all day and nothing. Poor service. If it was not possible to deliver today then why not put that on the app. I am at work all day tomorrow so I would guess that is when they will deliver.
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- Anonymous
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Then I've not even mentioned how disgraceful they handle any customer returns that you may have.
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- Pete Roberts
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We watch excitedly as we see him nearing our town, then he goes away slightly and then returns to our town, even to the next road that runs parallel to ours before disappearing off the face of the map! DX, do your drivers wear glass slippers and their vehicles turn into pumpkins at 18:00hrs? No explanation, no phone call to say sorry we cant get to you today, NOTHING! No one to speak to on the phone or online.
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- Steve
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Contacted Angling Direct and requested a full refund under Consumer Rights Act 2015 - contract is with the supplier and not the Courier, supplier has to prove delivery or is in breach of contract.
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- RICHARD GINGER
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Now in the process of trying to get a refund from the retailer.
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- Anonymous
“
Delivery due today. Waited in all day. No delivery. No communication.
Having read all the reviews I have no realistic hope of receiving the item. Will contact the seller for cancellation and refund.
Sellers….do not use this courier.
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- Anonymous
“
This is the worst delivery company by far
Rude no customer service
Expects you to wait in all day
Don’t use them stay away if you can
”
- Anonymous
“
Great service provided by Frankie and Neil
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- Anonymous
“
Rang to make arrangements for a parcel to be returned arrived when they said they would a lovely lady took the box from us gave me the paperwork I needed for proof could not fault this service.
”
- Valerie Thomas
