DX have a Customer Happiness Grade of D. Customers are happy with their delivery and customer service but are unhappy with their refunds.
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First time and week chasing parcel after no delivery.
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- Louise
“
Absolutely awful been waiting over a week for a bed too arrive for my son i have messaged everyday and they said it will be with you tomorrow.well still not here so called seller and asked for refund and will order from somewhere that doesn't use this delivery service.it should of been next day delivery aswell.
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- Cathy
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How does a courier come to your door and not alert someone they are there and more impressively 2 reactive dogs? The only explanation is creeping up to the door, leaving a card, photographing it and tip toeing away ! Oh and telephone customer service won’t change delivery address (when delivering the next day) citing security when all they have to do is log in and ask you the same questions as they do online .
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- Anonymous
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Absolutely awful been waiting over a week for a bed too arrive for my son i have messaged everyday and they said it will be with you tomorrow.well still not here so called seller and asked for refund and will order from somewhere that doesn't use this delivery service.it should of been next day delivery aswell.
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- Cathy
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I will never shop online if sending via DX express. On 4 messages saying to deliver no show. On 1 message I was tracking van near my address then a message to say unable to deliver as not in so not true. This company needs to improve I have suggested to the company I ordered not to use DX express . I now had a refund not good for business.
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- Jacqueline Legge
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Shambles of a company, nobody replies to enquiries, I need to know where my item is which should of been delivered today.
No communication, no item and I will be going to H Samuel to get a full refund.
Do NOT agree to use this company as they are totally unreliable.
They don’t deserve 1 star.
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- Andy
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Great service provided by Frankie and Neil
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- Anonymous
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Rang to make arrangements for a parcel to be returned arrived when they said they would a lovely lady took the box from us gave me the paperwork I needed for proof could not fault this service.
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- Valerie Thomas
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Absolutely brilliant service and courier was lovely. Made sure he called so he knew exactly where I lived to ensure delivery. Brilliant thank you
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- Leoni Hilton
