DX have a Customer Happiness Grade of D. Customers are happy with their delivery and customer service but are unhappy with their refunds.
“
Very disappointed. I never requested my package to be left with my neighbour.
The delivery driver should have called me and asked where to leave it
”
- Anonymous
“
Delivery was due between 11.
”
- Anonymous
“
My delivery was due next day on a Friday , but never came.
”
- Anonymous
“
I will never shop online if sending via DX express. On 4 messages saying to deliver no show. On 1 message I was tracking van near my address then a message to say unable to deliver as not in so not true. This company needs to improve I have suggested to the company I ordered not to use DX express . I now had a refund not good for business.
”
- Jacqueline Legge
“
Shambles of a company, nobody replies to enquiries, I need to know where my item is which should of been delivered today.
No communication, no item and I will be going to H Samuel to get a full refund.
Do NOT agree to use this company as they are totally unreliable.
They don’t deserve 1 star.
”
- Andy
“
Contacted the vendor, a fairly large company and got a refund of the express delivery charge.
”
- Anonymous
“
Great service provided by Frankie and Neil
”
- Anonymous
“
Rang to make arrangements for a parcel to be returned arrived when they said they would a lovely lady took the box from us gave me the paperwork I needed for proof could not fault this service.
”
- Valerie Thomas
“
Absolutely brilliant service and courier was lovely. Made sure he called so he knew exactly where I lived to ensure delivery. Brilliant thank you
”
- Leoni Hilton
