DX Reviews

1.2 Rating 1,460 Reviews
C-
Happiness Grade

DX have a Customer Happiness Grade of C-. Customers are happy with their delivery and customer service but are unhappy with their prices and refunds.

D

Price - Average

50.00%
Industry Average
Next day the driver shows up and explain that self employed drivers are paid a very low price so they don`t come for 1 parcel to a village and make up lie to the office.
- Dutch de Vries
Lazy driver did not bother to attempt delivery. He claimed my address was wrong (it was not!) and came nowhere near on the tracker all day. I lost a day of earnings AND the dining table from Homebase that I bought in the sale. It is now out of stock and I can’t afford a full price table. Absolute liars and scammers. AVOID.
- Extremely Angry
They discourage using the royal mail special delivery though it is only half the price of what DX is charging.
- Murane
C

Delivery - Average

60.36%
Industry Average
I have had DX delivery to me twice just recently. Both deliveries were well executed. Parcels both arrived in promised time slots. I say well done DX Keep up the good work.
- JJB
Having seen the reviews I was quite concerned about my delivery. However, I had a live plant delivery from DX Express today. Box was intact, plants inside not damaged at all and it arrived on the earlier side of the estimated delivery time. Very happy. Drivers name was Alfred. A+ :)
- Laura
Hi I just received a delivery via DX. I was told that it would only be delivered to the doorstep but Lee the delivery driver put it inside for me. It was raining and he did it without any fuss and a smiling friendly disposition. Thank you Lee for your help and for being so kind. You are an asset to your company.
- Anonymous
E

Refunds - Difficult

42.86%
Industry Average
Courier lied as promised come back next day as couldn't wait 2min. Never came back and no refund too. Very poor service now. Was good before so very sad to see. Thanks Kindest Regards Saima/Sageer
- Saima
Untrustworthy service, wasted my time waiting for my delivery and never attended for 3 days. Ended to cancel my order with the supplier and asked for full refund.
- Michel
Luckily the company I purchased the product from gave me the refund.
- Matthew golbert
B-
68.00%
Industry Average
Terrible service! Resheduled six times,due for delivery tomorrow,keeping fingers crossed but not hopeful at all.have lost money from waiting in.all at their convenience! Appalling.eventually can see it going to court,hope package not chucked!
- Anonymous
Customer service was outstanding very pleasant guys. Carried four heavy boxes to where I wanted them.
- Richard Perry
DX Inverness delivered on time and delivered on a Saturday morning 9am. Had feared the worse reading some of the reviews but fair play to them. I will give them 5 out of 5! Great service.
- Tim C