E2save Reviews

Name: E2save
Rating: 4.36

4.4 Rating 4,720 Reviews

84 %

of reviewers recommend E2save

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About E2save:

Free mobile phone deals on the latest smartphones from HTC, Samsung, Apple, Nokia, LG and Sony Ericsson. E2save is a trading name of the Carphone Warehouse. E2save.com offer giant savings on the largest range of the latest and best mobile phones on the market. . We sell mobiles from all major manufacturers, and offer exclusive handsets, giving you the opportunity to get the very best offer in mobile technology.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service I would definatly use again very helpful and very quick service”

Helpful Report

(Apple IPhone 6 64GB Gold) - Posted 11 years ago

“All though i had a cracking deal on the phone with it being refurbed i was a little unhappy that it only came with a usb 2.0 cable and not the original 3.0 cable no headset and no box this upset me a little. Other than that fast delivery and the phone seems to be working just fine just a shame that i have to have it set to 2g when at home due to the signal for 3g on O2 being pore and 4G is non existent in my area with no idea of an arrival date.”

Helpful Report

(Samsung Galaxy S5 Charcoal Black Refurbished) - Posted 11 years ago

Hello Gareth, Thank you for your review. Our refurbished handsets don’t come with the original box and official accessories are not guaranteed. With regards to your service, if you are having issues picking up 3G I recommend contacting your network provider as the mast in your area may be down. Kind regards, Chris, e2save customer support

Posted 11 years ago

“Very fast and brilliant service will defo shop here again”

Helpful Report

(Apple IPhone 4s 8GB Black) - Posted 11 years ago

“Very pleased with the product and service.”

Helpful Report

(Apple IPhone 5c 8GB Blue) - Posted 11 years ago

“Fantastic service. Very fast delivery. Thank you”

Helpful Report

(Apple IPhone 6 Plus 16GB Gold) - Posted 11 years ago

“I was happy with the service at the beginning ,the iPhone arrived with in a week but then when I put the SIM card into the iPhone it said no signal this went on for 2 days, so I called vodaphone to be told the sim card phone number wasn't a number! I called e2save customer services the man was very helpful and apologised for this , but I then had to wait another 10days for a new SIM card. This phone also came with a free gift which I still have NOT received.”

Helpful Report

(Apple IPhone 5c 16GB Pink) - Posted 11 years ago

Hello Kim, Thank you for your review. I tried to call you today however you were unavailable. Sometimes connections don’t always go through correctly with the network and we have to re-process and send out a replacement simcard. I apologise you had to wait for the replacement to be received. With regards to your gift I’ve processed this for you. You should expect delivery Monday via DPD. Kind regards, Chris e2save customer support

Posted 11 years ago

“Exactly what I wanted. No fuss. Just ordered a mobile phone and it turned up when they said it would. Phone was in perfect condition. Everything worked as it should. How simple my life could be if everybody I dealt with was like this.”

Helpful Report

(LG G3 Metallic Black) - Posted 11 years ago

“Phone was purchased through e2save. The deal said cashback. No cashback details were shown on the my account page. On trying to ring them on the advertised number which it seems is the carphone warehouse I was asked to contact e2save by email to ask them to update the details. An email was sent and a reply received saying that it would be sorted within 72 hours, that was 15/11/2014. It is now 20/11/2014 and still not sorted.”

Helpful Report

(Nokia Lumia 530 Black) - Posted 11 years ago

Hello Alan, Thank you for your review. I tried to call you today however you were unable to take my call. I apologise for the delay in updating your account with the new cashback deal. I’ve chased this up today. Once the change is confirmed I will email you with a new order number. Kind regards, Chris e2save customer support

Posted 11 years ago

“everything was good just that the tv did not arrive yet it meant to be sony led 42'”

Helpful Report

(Samsung Galaxy Young White) - Posted 11 years ago

Hello Marcin, Thank you for your review. I tried to call you earlier however you were unavailable. Please let me know the best time to contact you as I have an update on the status of your delivery. Kind regards, Chris e2save customer support

Posted 11 years ago

“Very frustrated. I called up to cancel the order right after I ordered. The website is so confusing as I wanted to order standard phone and it had small "s" which is not prominent to see and ordered "mini" version. I called up right away and multiple times to cancel and was told that it has been cancelled and I will get a confirmation email. Its been more than a week now and I haven't got any email regarding the cancellation. My order came for delivery which I didnt accept and I cancelled the Direct Debit. Even now i keep getting emails about my bill and order. So FRUSTRATED.”

Helpful Report

(LG G3 S Shine Gold) - Posted 11 years ago

Hello Khaja Thank you for submitting this review. It was great to be able to discuss this with you on the phone earlier and I hope that you’re now reassured that this issue is being dealt with. I appreciate the time you’ve taken to give me your feedback and I’ll pass this on to ensure our customer experience improves in future. Kind regards Charles e2save customer support team

Posted 11 years ago

“the phone I got samsung galaxt ace 2 seems fine but the impression you get that its is EE(orange) thats calling you seems to be on there behalf first of all phones ordered delivery next day then it was changed to 5 days later supposedly because we requested this no but the arrived next day also had more phones in depot for 5 days later then it took 5 days and several phones call to EE why are they using thrida party for upgrades”

Helpful Report

(Samsung Galaxy Ace 2) - Posted 11 years ago

Hello Andrew Thank you for writing a review. I do apologise if it wasn’t made clear on the sales call that we were calling from e2save rather than from your network directly. We’re unable to process an upgrade order unless it’s been authorised by your network provider beforehand and I want to assure you that the contract you agreed will now be active with your network. Our outbound sales calls are regularly monitored to ensure we are advising customers the correct information and giving all the advice they need to make a decision on their order. I tried calling you this afternoon to discuss this further but was unable to reach you. If you require any more assistance with anything then please contact our customer services. Kind regards Charles e2save customer support team

Posted 11 years ago

“Excellent customer service with swift delivery. Product also excellent. Thank you.”

Helpful Report

(Nokia Lumia 530 Black) - Posted 11 years ago

“Excellent service. Speedy delivery for both free gift and phone. Great job”

Helpful Report

(Nokia Lumia 630 Orange) - Posted 11 years ago

“Staff were very helpful. Fast delivery. Wife loves her new phone.”

Helpful Report

(Nokia Lumia 630 Green) - Posted 11 years ago

“Hi I have been waiting nearly 2 weeks for my free gift”

Helpful Report

(Sony Xperia Z3 Compact White) - Posted 11 years ago

Hello Nicola Thank you for your review I’m delighted that I was able to speak to your earlier to discuss your issue and it’s fantastic to know it’s now been resolved. Putting this aside though I do recognise that 2 weeks isn’t an acceptable time frame for delivery of your gift and I’ve passed your feedback on to ensure this isn’t repeated. If you have any other queries then please don’t hesitate to contact our customer services. Kind regards Charles e2save customer support team

Posted 11 years ago

“My phone order was not processed in a timely and took 2 days to respond to my e mail. A week on and have yet to receive the free gifts, which should have followed the phone 2 days later. Good deal but service is lacklustre”

Helpful Report

(Apple IPhone 5c 8GB White) - Posted 11 years ago

Hello Linda Thank you for your review. It’s really great to hear that you’re happy with the deal you’ve selected and I hope you are enjoying using the handset. I’m disappointed to learn of the delay you’ve had for your free gift and the service you’ve received so far. We aim to provide an excellent customer experience and we’ll use your feedback to improve our services in future. I’ve investigated this for you and tried calling you this morning to provide an update but was unable to reach you. If you leave a best contact number and I’ll get in touch with you as soon as possible to give you some more information. Kind regards Charles e2save customer support team

Posted 11 years ago

“A nice new shiny iphone for a little more than I would of expected to pay for a sim only contract. The best price with a choice of two networks & delivered FREE by a reputable company who kept me well up-to date which hour my phone would be delivered in following day!. Result. Five Star service. ????”

Helpful Report

(Apple IPhone 4s 8GB Black) - Posted 11 years ago

“Great communication throughout process. Time arrived was within time stipulated and the Driver was very polite. Excellent all round thanks.”

Helpful Report

(Samsung Galaxy S5 Mini Black) - Posted 11 years ago

“Absolutely thrilled highly recommended fast,reliable service”

Helpful Report

(Sony Xperia E3 Black) - Posted 11 years ago

“I was very pleased with how very easy ordering was, and also the ability to track your order every step of the way was excellent.I would have no problems recommending the site to allmy friends and family simply outstanding service.”

Helpful Report

(Huawei Ascend Y330 Black) - Posted 11 years ago

E2save is rated 4.4 based on 4,720 reviews