E2save Reviews

Name: E2save
Rating: 4.36

4.4 Rating 4,720 Reviews

84 %

of reviewers recommend E2save

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About E2save:

Free mobile phone deals on the latest smartphones from HTC, Samsung, Apple, Nokia, LG and Sony Ericsson. E2save is a trading name of the Carphone Warehouse. E2save.com offer giant savings on the largest range of the latest and best mobile phones on the market. . We sell mobiles from all major manufacturers, and offer exclusive handsets, giving you the opportunity to get the very best offer in mobile technology.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with phone and service from e2. Ordered Nokia 206 it arrived prompt next day how good is that?”

Helpful Report

(Nokia 206 Black) - Posted 11 years ago

“Great help on the phone, order processed quickly. Will reserve judgement until cashback claims have been requested as I have had difficulty with receiving the payments in the past.”

Helpful Report

(Sony Xperia M2 White) - Posted 11 years ago

“not happy really disapointed about gift after 6 days dosent working now am wait 15 days no one can t tell me when ps4 they back to me this is good jouke foor me am never bay product online sou angry lost a lots of time information from castemer service is not anderstending one se like that anather say difrend this situation is make me tayert am so dispointed whit my product”

Helpful Report

(Nokia Lumia 630 Black) - Posted 11 years ago

Hello Dawid I'm very sorry to hear about the trouble you have been having with your PS4. I have looked in to your account and can see that our escalations manager has emailed you today regarding your issue. If there is anything else that we can help with please let me know and I will contact you as soon as possible. Kind Regards Phill E2save Support Team

Posted 11 years ago

“When this company contacted me on the 19th May 2014, they informed me that as I was upgrading my phone to a Samsung Ace 3, I would be entitled to either £230 cash or other goods. I elected to take the £230, I was informed that a cheque for this amount would be forwarded to my home address within 7 weeks. Some 8 weeks later on the 9th July having not received a cheque I contacted the company and informed them of the circumstances, I was informed that they would have to resurrect a new cheque and that this would again take another 7 weeks. I informed them that I was not prepared to wait another 7 weeks so they took all my bank card details and informed me that the £230 would be in my account within 7 to 10 working days. On 22nd July still not having received the £230 I again contacted the company and told them that I thought that this £230 was a scam, the person I spoke to informed me that he would look into the matter and phone me back, they never returned my call. Later the same date I again contacted the company and again informed them of the circumstances again the tried to fob me off with having to wait 7 weeks for the money. I told them this wasn’t going to happen and that all my bank details had already been taken for the cash to be paid into my account. I again gave them my bank details and they again informed me that the money would be in my account within 7 to 10 working day. They were informed that it the money was not received within this time span then the matter would be passed onto the Police and Trading Standards. One will now wait and see what the outcome will be.”

Helpful Report

(Samsung Galaxy Ace 3 Black) - Posted 11 years ago

Hello Roger I'm very sorry to hear about the delay in you receiving your automatic cashback and for the service you have received. I'm currently investigating your account to find out how this has gone wrong and will call you shortly to discuss the matter. Kind Regards Phill E2save Customer Support

Posted 11 years ago

Hello Roger Thank you for taking my call today. I’m glad I was able to resolve your query and if there is anything else I can help with please feel free to contact me again. Kind Regards Phill E2save Customer Support

Posted 11 years ago

“Quite a painless experience actually. I saw controversial reviews about the site but decided to take a leap of faith irrespectively. Browsing was easy and once I ordered, just few minutes later I got an email saying order is processed and need to call them to follow up. The customer service was flawless!! Everything was done quickly and I was kept informed about everything every step of the way. 100% recommend!”

Helpful Report

(Nokia Lumia 520 White Refurbished) - Posted 11 years ago

“I've used e2save for cashback contracts for the past 7 years. Cashback claims have always been dealt with promptly and are easy to submit and are great value.”

Helpful Report

(Huawei Ascend Y330 White) - Posted 11 years ago

“Took a while for phone to come in stock and didn't get an update for ages but all went smooth from that point”

Helpful Report

(Apple IPhone 5s 16GB Gold Refurbished) - Posted 11 years ago

“Its good but have to send my iphone 5s back as the home button isn't working on the good side they are replacing it.”

Helpful Report

(Apple IPhone 5s 16GB Gold) - Posted 11 years ago

“Very happy with E2save! Polite helpful staff, very quick delivery of a handset. Would recommend using them!”

Helpful Report

(LG G3 Metallic Black) - Posted 11 years ago

“Charged twice, delivered phones after a good fight and unexpected and uncommunicated refund late and poor communication which seems to be the standard for e2save.”

Helpful Report

(Samsung Galaxy S4 Mini Orange Refurbished) - Posted 11 years ago

“All good except I've not received the £30 cheque I was promised”

Helpful Report

(Apple IPhone 5c 16GB White) - Posted 11 years ago

“Best and simple online service - were able to track the parcel and know where the driver is.... Would have liked a bit of human touch and speak to somebody... after all we are not machine....”

Helpful Report

(Huawei Y530 Black) - Posted 11 years ago

“Not happy with my ordered because the confirmation letter has not come with the order. The SIM cards weren't correct for my Iphone5”

Helpful Report

(Samsung Galaxy Y White Refurbished) - Posted 11 years ago

“i order 2 tablets both were packed from out side but when i open them to give it to my girl friend we found that the inner packing was open by some one and then repack the BOTH parcels.it make a impression in front of my friend that i am giving her some body's used tablet.I trust E2save but found them untruest worthy.”

Helpful Report

(Gemini GEM7007 DualCore 7 Inch Wifi Refurbished) - Posted 11 years ago

“after placing my order I received an email saying more information was needed. The gentleman I first spoke to checked all my details and said he would phone me back. I phoned again after a couple of hours this time a young lady answered. She checked all my details again and confirmed my order. Over all she was very helpful but one criticism is that she told me her colleague had tried to ring me and could not get through, she may have been passing a message on or trying to cover for him. I only rang a second time as no one had tried to phone me as promised. this comment spoiled what was an otherwise pleasant experience.”

Helpful Report

(Apple IPhone 4s 8GB Black Refurbished) - Posted 11 years ago

“good on helping me”

Helpful Report

(Apple IPhone 5c 8GB Blue) - Posted 11 years ago

“Very happy with Phone, great condition and good deliviery times”

Helpful Report

(Samsung Galaxy S4 Mini Orange Refurbished) - Posted 11 years ago

“Excellent service. Updates on status of order and prompt delivery”

Helpful Report

(Samsung Galaxy S4 Mini Pink) - Posted 11 years ago

“Very disappointed, I've used you for a few years now and this time has been awful. I was contacted by you about an upgrade, I got my new phone with in 2 days which is brill but I've been waiting for my number to transfer for a week! I called orange which they have no record of my upgrade and they think a new deal has been set up instead!! I've tried contacting you for the last 2 days and had no luck. I would appreciate it you could contact me immediately to correct this before I pay for 2 contracts”

Helpful Report

(Apple IPhone 5c 16GB Blue) - Posted 11 years ago

“I don't think I got a very good deal. Since I received the phone, I have looked and asked around at various outlets. I could have got a better phone on a cheaper tariff with a better cash back, also I was told that you have signed me up on an old 3g Orange contract when I could have been on a more upto date 4g EE contract. So I wont be using you again or recommending you. PS When I asked your operative about insuring my phone he didn't seem interested. I rang up EE and they said I couldn't insure it with them because I had taken it out with a third party. I have had to insure it with some else. Not impressed!!!”

Helpful Report

(Apple IPhone 5c 8GB White) - Posted 11 years ago

E2save is rated 4.4 based on 4,720 reviews