E2save Reviews

Name: E2save
Rating: 4.36

4.4 Rating 4,720 Reviews

84 %

of reviewers recommend E2save

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About E2save:

Free mobile phone deals on the latest smartphones from HTC, Samsung, Apple, Nokia, LG and Sony Ericsson. E2save is a trading name of the Carphone Warehouse. E2save.com offer giant savings on the largest range of the latest and best mobile phones on the market. . We sell mobiles from all major manufacturers, and offer exclusive handsets, giving you the opportunity to get the very best offer in mobile technology.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service! Clearly there is a major issue with the systems you operate as I had 3 phone calls after my order had been placed all after getting me to upgrade when in fact I had done this 2 weeks before. I was also told my phone would be here 3-5 days after order, took 2 weeks as it would only be despatched on the contract end date!”

Helpful Report

(Apple IPhone 6 16GB Gold) - Posted 11 years ago

Hi Julie, Thank you for your review. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time so I may call you and discuss this further. I'm sorry that you weren't given the correct delivery information when you placed your order. It's not possible to send out your order before the contract start date but you should have been fully informed. When you are eligible to upgrade it is normal to receive a lot of calls, however as you had already placed an order I can imagine this was frustrating for you. I look forward to hearing from you. Kind Regards Clare E2save support team

Posted 11 years ago

“Can't complain about a Nokia phone for 99p!”

Helpful Report

(Nokia 105 Black) - Posted 11 years ago

“good experience, prompt service.”

Helpful Report

(Samsung Galaxy S3 Mini White) - Posted 11 years ago

“The product itself is excellent, however after selling me an upgrade for two phones only one was sent out. For days I left message after message and asked for a call back but never got a response. Eventually I spoke with someone who attempted to resolve the matter. Instead, they almost performed a needless credit search, potentially impacting my credit file. Thankfully a helpful person stopped this going ahead and arranged for my additional handset to be sent. I thought this had resolved the matter and brought my frustration to an end. It then transpired that they had cut off the old SIM card leaving my wife without acess to outgoing calls until the following afternoon when the new phone arrived, four days late. Thanks for the upgrade, excellent price and deal, just poor service.”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 11 years ago

Hello John, Thank you for your review. I apologise the issues you’ve had with your order and I apologise for the credit check almost being ran. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time so I may call you and discuss this further. I look forward to hearing from you. Kind regards, Mohammed E2save support team

Posted 11 years ago

Hello John, Thank you for taking my calls moments ago. I’m happy to confirm your concerns have been addressed and the issues have been resolved. Kind regards, Mohammed E2save support team

Posted 11 years ago

“just go the phone,trying to work it out but getting there.it is a great phone.10x10”

Helpful Report

(Samsung Galaxy S3 Mini White) - Posted 11 years ago

“The customer service side of things was good but my free tablet doesn't work so I have had to send it back not heard anything since and my phone was a day late”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 11 years ago

Hello Keith, Thank you for your review. I apologise the issues you’ve had with exchanging your tablet. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time so I may call you and discuss this further. I look forward to hearing from you. Kind regards, Mohammed E2save support team

Posted 11 years ago

“So far so good. Would recommend.”

Helpful Report

(Apple IPhone 6 16GB Gold Refurb) - Posted 11 years ago

“Hello I like my phone but I ordered 1 for my wife and I have never had a answer for the phone a galaxy s5 mini like mine thank you”

Helpful Report

(Samsung Galaxy S5 Mini Black) - Posted 11 years ago

“Value for money and fast delivery! Would highly recommend”

Helpful Report

(Fitbit Flex Black) - Posted 11 years ago

“Upgrade of my existing phone to new model (including 4G, and additional data allowance) was seamless and quick. Good service.”

Helpful Report

(Apple IPhone 5s 16GB Space Grey) - Posted 11 years ago

“Firstly they sent me an iPhone 5s on a contract. Cool just what I ordered, the sim card hard been barred by Vodafone as it had previously been in a stolen phone. Contacted e2save only to be told that they had screwed up and sent it without doing the credit check. I asked them to send me a bag so I could send it back and cancel the contract. They then did 3 credit checks at the same time (which triggers automatic failure, I know this because I work for Experian) even though I didn't authorise them to. I waited for them to then authorise a pretty paid collection for the phone. I have since got the same deal with Vodafone direct. This branch of Car Phone warehouse is awful and before you buy from them look on other review sites I wish I had. Don't be suckered by offers most providers will give you the same deal direct.”

Helpful Report

(Apple IPhone 5s 16GB Silver Refurbished) - Posted 11 years ago

Hello Andrew, Thank you for your review. I apologise the issues you’ve had with your order and I’m sorry to hear three credit check have been ran. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time so I may call you and discuss this further. Once I call you we can begin getting the unwanted searches removed from your credit file. I look forward to hearing from you so we can put things right. Kind regards, Mohammed E2save support team

Posted 11 years ago

“I recently ordered a new phone from E2Save but the price, service (the combination of mins+text+data) appears incorrectly in the account of network provider, number has not been passed to the network provider even after 9 days, no detailed guide for the first time user of the phone, my previous query was not answered but marked as "solved", I can't believe such a poor level of service quality!!”

Helpful Report

(Xperia E1 White) - Posted 11 years ago

Hello Keiko, Thank you for your review. I apologise the tariff was not properly explained. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time so I may call you and discuss this further.. I look forward to hearing from you so we can put things right. Kind regards, Mohammed E2save support team

Posted 11 years ago

Hello Keiko, Thank you for taking my calls moments ago. I’m happy to confirm your concerns have been addressed and the issues have been resolved. Kind regards, Mohammed E2save support team

Posted 11 years ago

“I think the b Products that I received are very good. I am enjoying the idea of using it which makes feel happy and confident.”

Helpful Report

(Huawei Ascend Y330 Black) - Posted 11 years ago

“I've had my phone for 8 days and still no connection. Tried phoning and sending emails but no reply. Considering I'm paying £63 a month, this is unacceptable. I need my phone for work as working in more than one location and have already lost £80 net this week due to missed communication. I think I may seek legal advice”

Helpful Report

(Samsung Galaxy Note Edge Black) - Posted 11 years ago

Hello Brian, Thank you for your review. I’m sorry to hear you’ve still not got connection. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time so I may call you and provide an update. I look forward to hearing from you so we can put things right. Kind regards, Mohammed E2save support team

Posted 11 years ago

“Great service all round, no problems at all. Would recommend to anyone else to use.”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 11 years ago

“Great service, quick and hassle free. Just what you want.”

Helpful Report

(Apple IPhone 6 16GB Gold Refurb) - Posted 11 years ago

“Quick delivery and great service.But I hadn't had the mobile contract a week and the the price of the contract went up! :-( so not happy about that.”

Helpful Report

(Sony Xperia Z3 White) - Posted 11 years ago

“No phone. Sim only. Needed a micro sim for a samsung. Not nano sim for a iPhone. Needed a EE sim not a orange sim. These problems have led to me being disconnected several time fronm the network. I have had to change networks.”

Helpful Report

Posted 11 years ago

Hi Michael, Thank you for your review. I’ve tried to call you, but the only contact number we have for you isn’t available. I’m sorry for the errors made with your order and the trouble that it has caused you. I would be happy to discuss the points you’ve made if you could let me know a contact number and the best time to call you. Thanks, Clare

Posted 11 years ago

“I'm upset that it said 28 a month and your taking 52 would like to stop contract”

Helpful Report

(Apple IPhone 5c 16GB Yellow) - Posted 11 years ago

Hi Sharon, Thank you for your review. I’ve tried to call you today, unfortunately you were unable to take my call. It is certainly distressing to hear you are being charged so much by the network. If there is a convenient time for me to call, I’ll be happy to do so and ask that you confirm a time you’re available to talk. Thanks, Clare

Posted 11 years ago

“A week later im still waiting for my free gift. I strongly dissadvise this website”

Helpful Report

(Samsung Galaxy Young White) - Posted 11 years ago

Hi Ashley, Thank you for taking my call today. I'm glad I was able to resolve your issue. Thanks, Clare

Posted 11 years ago

E2save is rated 4.4 based on 4,720 reviews