“Complete waste of money. Never respond to emails so was unable to change original test venue/date. Given the difficulty with securing tests, this just added to the stress. Better systems out there.”
“I didn't get any slot from Early tests. Don't waste money by signing up to this platform. Its of no use. Even after paying amount in Early tests, I found a test slot by looking into DVSA portal. We can't solely believe this will find a test slot.
Very bad customer service experience. As they're not ready to refund the subscription amount even though I didn't change my test slot with them. I spent my time in changing the test slot. No help from early tests.
I NEVER RECOMMEND THIS. DON'T BELIEVE THEIR WORDS AND PAY FOR THIS SERVICE AND GET DISAPPOINTED.”
“Awful scam of a company.
Terrible support services, only replied after two weeks and 3 emails asking for a refund. Then made up a bs excuse as to why I'm not eligible. Clearly no regard for their customers.
Charged way too much when much better free options are available. Went an entire month without offering a single test, despite paying for "VIP" service. I was forced to use a different app, and found a suitable test for free straight away.
I actually passed my test before they responded to my concerns.
NEVER pay for this, even if someone recommends it”
“I paid for VIP service to get an early driving test. I was never contacted for cancellation. And worse: I already wrote two e-mails to get my 50% refund (please see terms & conditions on their website) and so far no reply. I sincerely would like to have my money back.
Also, another thing it's really disturbing: they don't provide a customer hotline to be contacted.”
“I would have scored 0 if I have the choice. you can not reach them via phone and they don't reply emails on time. my husband paid them by mistake. I emailed them straightaway when I noticed the mistake. I checked with my bank and it shows that the payment had not gone through yet. Told this company to give me a full refund (while fund has not gone to their account yet) and got told by them that they can not give me a full refund as they need to charge me because it cost them money for replying my emails etc. What !????? a total scam . need to avoid !”
“Do not waste your money on booking with these people. Paid for a VIP package.
Never had one email or text with a cancellation. Stick with the usual apps.
I have message several times to ask questions and request a refund. Never had a reply. Avoid!!”
“I have left several messages with regards booking another test and no one has come back to me.
Your website promises that VIP membership allows customers to book more than one driving test if they have to cancel a test.
On this basis we entered into an agreement with your company. This now turns out to be a fraudulent misrepresentation, The Misrepresentation Act 1968, and it is now a matter that can be forwarded to the Trading Standards to investigate. Unless of course the information on the website is correct?”
“Do not waste your money! I’d give zero stars if possible!
"You have exceeded our fair use policy of a maximum of 30 tests"
this is their policy which is I did not know at all even I paid for VIP
I paid for VIP Service £30 but I did not get any information about the test centre near my place where I want to take a test
I could not able to find any information about this policy. maybe
it is there(hidden) I still can not find it, so I want to everyone knows about this policy which I could not see on the website.
Customer service email, call.
they did not respond at all I thought this company is closed
it does make me a few anxious cus they never respond after my payments
my friend found a date and test centre nearby his place himself
better than this service without payments”
“Absolute SCAM! I paid £30 to get an earlier test, since then I’ve had no email, call or message. Every time I call it goes to voicemail.
Don’t waste money on this site :(
I’d give zero stars if possible!”
“Booked for the VIP service, due to lockdown no tests were available so I have tried to contact them several times via phone, email and facebook for a refund. No reply. if you want to throw money away this would be the company to chose, if you are looking for a reliable company that can provide then steer clear.”
“no replies to emails, calls, texts, even after WEEKS! awful customer service, non existent actually. Paid for a VIP service too but all these guys want is your money. SCAM!!!”
“I am no mug usually. These guys booked me a test so they would get there £30 and then cancelled a day later and sold the spot to someone else. I assume they have done the same to them. They do not answer the phone or reply to emails weeks later. Complete scam and if you check there 5 star reviews the accounts have only submitted 1 review which clearly shows they were made by the company. DO NOT USE. There are plenty of legit companies out there including one I used this week.”
“No contact after paying. No one answers the phone or replies to my emails. I'm worried that my money is gone wasted... I do not feel I can trust the service which doesn't seem to be reliable based on my experience.”
“They have got the worst customer service, or probably they are scam.
I have paid for VIP service.
I have called several times, no answer from your both phones, I left voice mail three times.
I have sent emails, no reply.
I do not know what to say. They are simply horrible and do not have any courtesy.
I need to report about to DVLA so they can take actions against them. they are taking significant money and do not reply to customers.
If I do not hear from them today, I will be forced to take legal action.
Hanif
07941410520”
We are slightly confused. You said 'probably you are scam' but we can see from our records that you booked an earlier test through our service twenty minutes after you signed up. You then asked us to change your date criteria which we did. You then booked a further test date through our service the very next day. We are a little disappointed that you have left a review like this...
