“I ordered a matching pair of front and rear tyres. Received an email saying they didn't have one of the tyres and they would refund me. Emailed back to make sure they would be refunding for both tyres, because one is useless without the other. No response. Received email saying that the one tyre had been dispatched. Ordered the other tyre from a different seller. Received that tyre a couple of days later. Emailed EasyR telling them that I had ordered a tyre from another seller so they didn't need to take any more action besides refunding me for the tyre they didn't have. No response. Received email saying that the tyre from EasyR had been delivered. Checked tracking information. Had been delivered to some other random address, not even in my state. Called them about it (good conversation) and was told I'd get a call back the next day. No call came. Phoned them back (another good conversation) and asked for them to just send me a new tyre and sort out their postage error without me having to be involved. Received email saying that that tyre had been dispatched. Tracking says it will be delivered today, 18 days after original order. Fingers crossed. 2 stars because the communication on the phone was good.”
“The only option is to deposit money and watch as it increases in value, but if you do that, you will never be able to withdraw any, and your account will be blocked. Their customer service never answers, and you keep receiving notifications about your account activity. TONELIMITED: I received my money back from them, and I will never return there again. I also promised to post this here.”
“Worst store
Go to Rollies so much more professional
Be prepared to wait 4+ weeks for your delivery with no help from the store is finding or refunding for non delivery.”
“The knowledge and commitment of loudouin astonished me. They were there for me when I lost a large sum of money to fraud. Their team's diligence and experience were clear as they carefully examined the situation. I was reassured by their continuous updates and communication. Their specialized tactics, which took into account my specific circumstances, allowed me to recoup my losses and profit within a few days. I heartily endorse loudouin superb service.”
“I invested a huge sum of money in them, with the primary hope of making good returns on my crypto investments, but it all went down the drain because they are professional scammers and I never suspected a thing until it i tried withdrawing my money.The worst feeling in the world is losing money that you have worked so hard to invest. There was a problem when I went to withdraw my earnings. I was furious when they demanded more after I had already paid for the withdrawal and requested for more. K E Z O O K recovered my money back within a week all thanks to them.”
“They should be avoided in business transactions as they have completely stolen my investment. Furthermore, I was unable to get in touch with anyone via the website's live chat feature. In addition, my personal account advisor has deleted her phone number and ceased answering my emails. It's ridiculous that this phony firm hasn't been closed down. If "M A D A C O V I.X Y Z" hadn't demonstrated such amazing efficacy, I never would have been let go.”
“Purchased new DriRider Jacket online. After approx 2 months of normal use zip was playing up. Contacted customer service and emailed images of faulty zip. Was advised it would be covered under warranty. Posted jacket back to them. After approximately four weeks received e-mail that my claim was rejected! Called them for an explanation why claim was rejected, this was their reply;
"This does not appear to be a manufacturing fault therefore is not covered under warranty. It looks like the Jacket has been rested against something hot (perhaps the exhaust) which has caused damage to the zipper teeth."
I ride a Harley, was I lying under the Bike for the exhaust to damage the zip? Another two has passed still no jacket, called reply was we are trying to get a quote to replace zip at my cost! Not good enough. 6 weeks latter I'm out $400! Left with a jacket with a faulty zip. Would not recommended this on-line store to anyone!”
“Order a helmet online with the dispatch terms of 3-5 days. Never received the helmet after weeks of waiting and questioning my order, and still trying to get my payment refunded. My firm advice is to shop elsewhere.”
“No communication to the costumer if half of the items I've ordered aren't shipped. A Helmet and visor, they shipped only the visor and paid express shopping, then getting a email only after I've received one item saying that the "helmet isn't available and it won't be and they don't know when it will come back in stock" (AGV K1 White ML) if you create the problem by not having the right amount of items in your stock isn't the costumer fault. Now I have to waist time to riorganize the ship back of a visor that...oh I can't use because I don't have the helmet for it. What a waist of time. Email them back different times still no reply. DON'T BUY FROM THEM.”
“I rang on Thursday 12/10/23 and you informed me that the tyre will be shipped by Friday 13/10, now this message says that it will take another two days to process and ship.
This is completely unacceptable, when I paid for the tyre on the 10/12 the transaction was immediately approved, the website stated that the tyre was in stock AND further to this I rang the previous Friday confirming that the tyre was in Brisbane in stock.
Surely there needs to be a check in place that when you take a client's money the item needs to be picked and shipped immediately.”
“Excellent Customer service from Conner, had an issue with a part missing from my order , he was super easy to talk to and very helpful with my issue , the pads i ordered got separated from the tyres i ordered , no ones fault, the truck driver found them in the delivery truck at his next delivery and brought the pads straight back to me so no real problems, again excellent service from easyr and startrack the delivery company”
“I can honestly say, that I have never dealt with any company that is more courteous and efficient as EasyR. I order off of the internet all the time...and no product has ever arrived as fast as the products I order from these fine folks. If (on the rare occasion) you may have an issue...you simply call them up and the problem gets solved. I tell all my friends (who own motorcycles) to buy through EasyR...I can't recommend them enough! 🤘😎”
“This is an outstanding company to deal with, always prompt to respond to questions and provide friendly professional advice over the phone. The pricing is excellent for all their high-end safety equipment I have purchased. So, I highly recommend EasyR for good quality items and good customer service.”
“Horrible company. Spent $160 on a tiny PSI gauge designed to fit Harley Touring. It was busted. I emailed them and they replied the next day. They asked for me to send it back and they said they would send me a replacement. The replacement came and it was also busted. But strangely enough it was busted the exact same way and looking at the original photos I sent them, it was the exact gauge I sent them. The Teflon was sticking out of the threaded parts exactly the same!!!
I emailed them back showing them it was the same gauge and they haven't replied shock horror.”
“Terrible customer service. Terrible people. Terrible delivery times. More than happy to take your money and your calls when ordering but as soon as your not happy with something they won't return calls or answer emails. Will never purchase anything through EasyR ever again and strongly suggest people avoid them. TERRIBLE!”
“Customer service was terrible. Waited 8 days for a pair of gloves to be dispatched after paying the extra fee for “express delivery”. Once I realised these weren’t going to arrive in a timely manner I tried to contact them to cancel the express delivery (as there is no point when it takes a week to simply “process” an order prior to evening reaching dispatch) they were smug and rude when I got to speak to someone initially then non responsive after that when I tried getting a refund. Wouldn’t answer phone messages, call back or reply to an email. Worst customer service I have ever encountered!”
“Bought silencer for exhaust (right model & make) but didn't fit. Completed return forms, paid for return postage. Item was confirmed as being received via tracking but have not received any return contact. I'm happy with an exchange, refund or even maybe someone contact me to start with. VERY POOR customer service”
“I've spent $5,200 in the past month and have had clear communication for every order. Packages have always arrived without damage, and I've even had some free stickers thrown in. I can't recommend EasyR enough. I've recommended my friends, and they are impressed too.”
