“Worst company ever. Don’t rent with them. They don’t do any customer support and the rentals they use are worst of the worst. You will have a bad time renting with them and will lose your money if you try to cancel.”
“This is a scam ! This company does not guarantee the rent price. You pay to Easy Rent Cars company, believing that is the total cost and at the end you will have to pay additional fees to the rental company.
Easy Rent Cars is a lossy broker without any customer support.
I had to report them to the Portuguese Local Authorities”
“This is a scam ! This company does not guarantee the rent price. You pay to Easy Rent Cars company, believing that is the total cost and at the end you will have to pay additional fees to the rental company.
Easy Rent Cars is a lossy broker without any customer support.
I had to report them to the Portuguese Local Authorities.”
“Really poor company, I suspect scammers. I was charged an extra £80 after renting a car with them from Portugal for a few days, tried effortlessly to find out why but my enquiries were not responded to, I tried going through the complaints procedure but this was ignored. The company cannot tell me what the charges were for, even though we returned a cleaned undamaged car with a full tank of fuel.
I would recommend avoiding this company.”
“Dishonest and Fraudulent 3rd party booking agency. Took a deposit amount from me and would not honour the transaction and has refused to refund the amount, as I ended up having to pay a portion twice for the same rental.”
“Cheap rental at start. When we arrived to collect the car we were offered various ad ons. I asked girl behind desk what she would recommend ( costly error on my part) Taking her advice my bill went from £20.00 to £162.80. I was not advised of cost of ad ons or give a receipt, I assumed they would give me it on return of car. Wrong again as they tried to rush us to our transfer vehicle without giving any invoice. When I received invoice I was shocked at the cost of additions. WILL NEVER USE THEIR SERVICE AGAIN AND CERTAINLY NEVER RECOMMEND THEM. Expensive 2 day hire and a steep learning curve”
“Never use it! they are scammer!
I choose a higher insurance plan, but the take out the third party cover!
I have not choice at airport, and need to pay 60% more at the rental company!”
“Easy car is a horrible service and awful fuckin app. Don’t ever use them. They are connected to someone no name company called routes car rental and they are even worse. I booked online and got charged additionally at the front desk. When I tried to get a refund, they said “too bad, it’s your fault that you didn’t realise it was a mistake”. They fuckin charged me twice. I WILL HIGHLY RECOMMEND THAT EVERYONE DELETE THE FUCKIN APP AND NEVER USE THIS SERVICE!”
“AVOID like the plague
AVOID! Terrible company to deal with. Took my money and sent me confirmed booking but car rental was refused by Thrifty despite providing all necessary documents. Left stranded with family and young child at the remote rental place. 4 months on, I am still trying to get my money back and keep being passed between easyrentcars and thrifty. Have sought to legal claim now.
Anything but easy renting, customer service based outside UK and hence a nightmare to deal with.”
“Be Carefful with easyrent. I booked in june when spending my holiday in UK.
They are Liar and not recommended.
They charge me more than i should pay in my credit card. When i call n claim, they just make a promise. But never pay me back.
Do not give your credit card to them.”
“This organisation is a complete ripoff. Recently I booked a hire car and got the days wrong. About 30 minutes later I found this out when I went to the car outlet and they advised me of the mistake. They said "It happens all the time" due to the design of the website. They told me they would cancel the reservation and EasyRentCars shouldn't charge me. However EasyRentCars then said they would not reverse the charge because of the cancellation policy.
This organisation is a complete shame and I would avoid booking with them at all costs.”
“I wish I could give ZERO stars to Easy Rent Cars. They are completely incompetent, they lie, they change pre paid invoices and charge the card you had held the reservation with the additional prices.. I HAD MADE MY RESERVATION THROUGH EXPEDITE/AARP, had prepaid and had a receipt. When we picked the car up in London, they changed the price they said was in "error" and though they were rush right then, they would change the cost when we returned the car. One of the employee offered to sell my son drugs - he is age 37, 6'3" and 250 lbs - and is a Drug Task Force officer in the US. There was drag racing in the terminal with rental cars - very dangerous activity. We ended up being charged more than $1200 than we had agreed to pay before we left on the trip. Easy Rent will not answer our calls. I am contacting everyone I know in the UK that might be able to help me. DO NOT TRUST THESE CRIMINALS!”
“Booked a car in Malta, am a gold hertz member, and the policy states 1 hr to pick up otherwise your car can let go (yes I paid full for 4 days). I arrive 1.5 hours due to late departure and the car was let go.. I pad 100 for nothing, Easy Car Rent did nothing to help, just fobbed me off with this reply
"We apologize for the experience you had with the supplier.
We are sorry we could not provide a result that meet your expectation.
We are constantly striving to provide excellent customer service. Please feel free to contact us if you have any other questions."
DO NOT USE THEM UNDER ANY CIRCUMSTANCES.”
“Very dodgy company. Run by Chinese people out of the usa? We booked a car for Christchurch, New Zealand. We are nzers. They said we needed international licenses to drive in our own country! The call staff have no idea about local contexts. There was so much more that went wrong. Do yourself a favor and avoid these people. It's very much like a scam or money laundering operation.”
“Terrible First Impression - My wife and I arrived in Stansted Airport, London where a shuttle bus service took us to their car garage to collect our hire car from them. Once reaching the bus stop the driver began to drive off and said out of his window “I’m full”, which he wasn’t, there were several vacant seats. After waiting outside in the cold for 20 minutes for him to do his round trip we finally got on and asked him why he didn’t let us on and say he was full when he had empty seats, he simply replied “I speak no English”! Lame excuse and totally rude and unprofessional. Didn’t need this after a 7 hour flight.
Drivers name is Tanase, don’t expect him to stop for you.”
“The worst car rental reservation site. They have negotiated with some one person operated car rental companies to provide a bait with low price for car rental. Then when you arrive at the car rental place, they charge you both collision and liability insurance, which is twice as much as your rental car cost.
Then if you cancel it because of this dispute, they handle your case with 20 business days. In reality, it is much longer. I filed the dispute on August 22. And I called in on September 7 which was a Saturday. And their representative told me that they would have another department handling the case calling be back on Monday. Then I waited until Wed (Sept 11), I had to call them. Their representative told me that my case would be counted from September 7 when I called in the second time. If I called in again in another week, I guess that they would say that my case would be counted from Sept 11. This company is total garbage and liar!!!
Please avoid!!!”
“I reserved a car online to pick up in Miami. They took my money online and when I got to Miami, there was an additional fee applied and then they needed a major credit card! Long story short, I left without a car and they refused to refund my money!!!! Do not do business with them!!!”
