“False advertising. Bait and switch. Operator started signing up will give $50 with a minimum booking of 3 days, however upon sign up they gave you 5% coupon and the operator says sorry for miscommunication”
“EasyRentCars: Booker be warned! #NoShowRentCars
Here’s my experience from June 2019 in Melbourne (Australia)...
Horror story! Booked van with online car rental website - EasyRentCars one month before my rental, to turn up at the Europcar Counter, with no van available!
To my surprise, the booking had been cancelled by Europcar, as the van booked couldn’t be taken one way interstate.
EasyRentCars had received this cancellation from Europcar, but their systems failed to inform me!
Booker be warned - don’t trust EasyRentCars “Reservation Confirmation” email, because clearly it doesn’t mean anything!
With no van booking, I was forced to rebook at the daily rate paying double the original fee with Hertz!
What’s frustrating, is that after calling the EasyRentCars useless call centre, they sought to absolve themselves from error, suggesting this was Europcar’s fault and not admitting their system is a failure.
Further, they have no Australian call centre, forcing you to make an international call to Hong Kong, with staff who can’t speak English, don’t care and are reading off robotic scripted responses.
On complaining, they were quick to cancel and refund my original booking to absolve themselves from any liability, yet were happy to bill my credit card again to book with Hertz, at the last minute, expensive daily rate, double what I originally paid.
Now I’m claiming the difference between my original Europcar booking and Hertz booking. Ten weeks later I’m still waiting for reimbursement from EasyRentCars, with hopeless replies to my weekly emails, suggesting the matter has been escalated. Escalated any further and I think it will reach the heavens! Booker be warned! #NoShowRentCars”
“The local rental agency went bankrupt and we had to reload easyrentcar at a high price for a car. We are still waiting to be reimbursed. We even proved that the local agency was definitely closed! Very disappointed and enervated by this site! I do not recommend it!”
“Worst rental company ever. Our plane was late. Arriving on site the rental had been cancelled without any information. Finally, instead of refunding the rental, they charge 50 USD. To avoid this absolutely is called a scam.”
“Not trustworthy. While traveling, I could not rent my car due to an error on their site, but they used every possible excuse to avoid taking responsibility (nor showed any interesting in solving my problem)”
“Not trustworthy. While traveling, I could not rent my car due to an error on their site, but they used every possible excuse to avoid taking responsibility (nor showed any interesting in solving my problem)”
“1) at the rental counter (Palm Beach, FL) I was told an additional driver would cost $12/day; the original “Terms and Conditions” stayed $5
2) they insisted that I had to pay additional liability insurance- in spite of the fact that my car insurance covers car rentals
3) the service was very slow and unprofessional
4) there was no paperwork (car registration, rental agreement) in the car; when I asked for it, I was told it would be emailed to me- it wasn’t; I insisted on getting a hard copy before leaving the office (which they were very unhappy about); the email NEVER came
5) upon return, the line was very long and the service extremely slow (like 30 mins per customer); after waiting for 40 mins, I had to insist on being taken to airport lest I miss my plane; since I never received sign-out paperwork or return of my deposit (supposed to be refunded), it remains to be seen what they will attempt to rip me off (based on other people’s reviews)”
“I Collected a car at their Orlando depot. After a long flight we had to wait for a car to be cleaned which was the first inconvenience . I Checked the bodywork with their rep and took the car away undertaking the rest of our journey. 2 days later I noticed that both front tyres were virtually bald and most definitely illegal.
Contacted the local office who did supply another vehicle which I had to collect resulting in a 2 hour round journey and the fuel cost. As a result of my complaint they offered 10% off my next hire with them. I would not recommend anyone use this company as they put my family’s safety at risk due to the vehicle not being road worthy.”
“I reserved and prepaid a car from Easy Rental Car and when I arrived I was told my reservation was canceled. When I asked why, I was told that I was late picking up the car. I told the agent the plane was delayed because of weather. She stated that I should have called.”
“EasyRent is a scam. Save yourself a massive amount of stress and do not use them. The booking is only for show and you will be charged again when you pick it up. BE WARNED!!!”
“Scam. Arrived to the airport and found the office is outside the airport! And there was no car waiting for me. Even though I have prepaid for my rental car. I called the company, and very poor english speaking representative said that he will not refund my money. I asked for a manger, but I think the manager was in a meeting for an entire year! I have opened a dispute to Visa and daintily never ever renting from them again.”
“You may get a cheap price but you'll pay for it if things don't go to plan.
Had to return the car early and I not only did not get a refund but I had to pay a early return fee.
Sometimes its worth paying that little bit extra through reputable companies.
Also was unable to apply the $60 off coupon when making the booking online, the way the booking site is laid out there was no option but some other coupon. Then once I called up to ask why I didnt receive the $60 off coupon because there was already another applied... Sneaky”
“** DO NOT US THIS COMPANY**
We booked a care in menorca through them and followed the instructions at the airport when we landed. We waited in line for over an hour and only to be told that easycare rental no longer had a desk there and she said we needed to go to the car park office. We walked to the car park and everything was shut up. We went back to the original desk and they had closed and no one was there to help us. We was stranded with no support as all the numbers provided did not work. I spoke to an online agent for over an hour and got nowhere. We had to pay 70 euro for a taxi. They did not at any point acknowledge that they had done anything wrong. It's been over a month and they have still refused to refund the money claiming it's been investigated. It's simple we did not get the hire car but you took our money. The worst company I have ever dealt with. Do not make the mistake of using them.”
“I booked a car with EasyRentCars which was booked with Greem Motion Manchester Airport - UK and paid an advance of UK Pound 137.16.
When I went to pickup the car at Green Motion, they refused to honour this booking making some excuse. The Green Motion Employee were extremely rude and intimidating. They only wanted me to take a car directly from Green Motion and told me to claim a refund from EasyRentCars. Green Motion refused to give in writing that they wopuld not honour my booking with EasyRentCars.
I have sent in a number of e-mail request for EasyRentCars to refund my deposit but they have not responded. They have stolen my money.”
“We booked a car rental to pick up in Pisa, Italy.
When we got to the desk the company provided evidence that they had emailed EasyRent declining the booking as no cars were available.
Stranded with no other option we booked the only other small car available in the airport based on agreement over the phone with Easy Rent that they would reimburse us.
They are now refusing to pay despite us having an email from them agreeing they would reimburse us.
We had booked the car for our wedding and honeymoon and are not over £1,000 out of pocket.”
“DONT Use Easurentcars.com, most dishonest lowlife daylight thieves they set up this company to rip off customers and are not a car rental company they hide behind a search engine company who will take customers to their website and take your money, they don't have cars and renting rental cars from a company called APEX rental and if APEX does not have cars you never get any cars they took my money and say if we don't collect the car in 20 minutes money will be forfeited how pathetic this crooks are. Now we found who this crooks are where they operated from and we will teach them a bloody good lessen pretty soon and make every efforts to stop this crooks ripping off customers”
“Do not use!! They literally steal your money and you cannot get through to anyone on phone to claim it back. Took 80 quid off me for a hire car that did not turn up. Offered me an alternative hire car via live chat the next day for over 300 quid. Been over a month and they still refuse to give me my refund, advising me they are still investigating the complaint. It's simple. You didnt provide the hire car at the location and date paid for, so issue a refund for a service you did not provide!!! Refused to call me, only email me at 1am knowing I was asleep.”
“Do not use EZU Car Rental. You will regret that you ever stepped in their office.
I was charged NZ $1500 for damages already done previously to the car. (Front end scratch and hubcap scratch.)
3rd party insurance via EZRENTCARS wanted my drivers license number" social security number,pass port number, cc billing verification, and to top it all off your bank account number with swift code.
So instead ofbeing gullible, I have contaceted my cc company to dispute the charges.
I suggest to everyone who has been ripped bt EZU car rental to post your story via all social media and to also dispute the nefarious charges ASAP.”
