Ebay Reviews

3.1 Rating 4,017 Reviews
E
Happiness Grade

Ebay have a Customer Happiness Grade of E. Customers are happy with their prices, delivery and customer service but are unhappy with their returns process and refunds.

C-

Price - Average

57.14%
Industry Average
9% + shop subscription + vat, plus fixed price for every item sold.
- 10diamondscouk
83 for not selling an item (I set the price, I could have chosen any value and they charged me about 20% of the value: EVEN UNSOLD AND CANCELLED) They also held the buyers money for over two weeks after the buyer and seller cancelled the transaction.
- Anonymous
I ended up listing it on Ebay, and slowly reduced the price until someone showed interest.
- Ben L
D

Delivery - Average

54.55%
Industry Average
Ebay not only charges you fee on delivery fee but also witholds your funds until you send it - including delivery fee.
- ThievesBay
I sold a phone on Ebay it was my first time and I got scammed, I sent the phone working with no problems and now the buyer says the phone has problems and I have no money from my sale! This is not acceptable, I paid twice for delivery, I was a good seller, I answered everything the buyer asked me and now he wants to return it when the phone never had any problems! I want my money now!
- ""
And the delivery was completed (2 boxes) 3 days after I ordered it.
- Tayden Knicely
F

Returns Process - Difficult

0.00%
Industry Average
The order stated, "Returns accepted through February 9, 2023.
- Ralph A Giangregorio
I am a single parent with a child with autism and they offer no help on returns.
- Thee Lazarus
rather than buying jewellery in Ebay simply look after the shop name as they do have their own website in google (at least the serious sellers ) and contact them directly you still have the same right of returns and the security of buying from reputable jewellery but most probably you will get the item 20% cheaper.
- 10diamondscouk
E

Refunds - Difficult

48.61%
Industry Average
I bought Relaxium and was told I could return it for a refund if it did not work.
- Ralph A Giangregorio
If you have used Guest Checkout, there is no way to contact seller when there is a problem. The page refreshes and INSISTS that you start an account, just to respond to the seller or attempt to get help!! If I wanted an account, I would have started one! Ebay should not have a "guest check" out option if the customer needs an account in order to get service!! You are completely at the mercy of the whims of the seller. They keep your money and decide whether or not you will ever get your item. If you go through "automated assistance," it is no assistance at all, no contact with a live person. I now have to wait until the 19th of March for my item (which I paid for on Feb 25th!!) It is hung up in transit, most likely lost or never even sent, and I cannot contact the seller (or Ebay!) to request a refund! Please do not use Ebay, you will be sorry!
- Nan
They accepted his return and now I have to find £250 for postage from his country to here to return it otherwise they refund him the £2000.
- Thee Lazarus
B-
67.09%
Industry Average
Very happy with the service and good service
- Robert Bett
To put it mildly, I don't believe there a Customer Service department worse than that at Ebay.
- SANDRA EGDORF
The seller had clearly disappeared with my money and the initial customer service advisors weren't very helpful.
- Enrico M