Ebay have a Customer Happiness Grade of D. Customers love their prices and customer service but are unhappy with their returns process and refunds.
“
I had contacted them about the wrong price being entered and they said to cancel the auction and small fee would be assessed.
”
- Anonymous
“
Whenever I want to buy something, I always shop around. Inevitably I find what I’m looking for on Ebay, and the price is always the cheapest.
”
- John Donald
“
Ebay‘s price is comparable to Amazon.
”
- Kin410
“
I reported this to Ebay , wrote and appealed 4 or 5 letters, sent the FedEx "delivery photo" and a photo of my mailbox in front of my house.
”
- Sculptorbill
“
I ordered an item from a seller that still hadn't arrived 8 days after the estimated delivery date. I contacted Ebay about it and in about 20 minutes I received an e mail from Ebay informing me that they had refunded me fully. With customer service like that I will proudly continue shopping with Ebay.
”
- Banor-39
“
My experience with seller Zinc Decor could not have been better! There was constant communication, very quick shipping and SUPERB customer “relationship building”—not just customer service! Stephanie was always available or, at the very least, incredibly prompt returning PHONE calls and/or emails! (Yes, Virginia, some sellers still use phones!)
Once I receive the items (2 chairs—$2000) i was beyond impressed! They are quality through and through and delivery company was top-notch, white glove service!
I will absolutely buy from zinc decor for my future furniture needs!
”
- GHughes
“
Paid a lot as Ebay fee, paid for Ebay ads, accepted all returns.
”
- DIma
“
The order stated, "Returns accepted through February 9, 2023.
”
- Ralph A Giangregorio
“
I am a single parent with a child with autism and they offer no help on returns.
”
- Thee Lazarus
“
Raised a case with Ebay for my refund, told to wait until 9th, on the 9th I was told to wait until 11th, on the 11th (today) I’m being told to wait until the 15th.
”
- Lee M
“
Lost money to a crypto scam? Contact recovery team now at Francis*Olivia*7*71*@*gmail.*com to start your full refund process
”
- Frank
“
Tiring of the dysfunctional robotics, I requested a refund but was refused.
”
- George
“
Ebay is the greatest company no membership fees free shipping without a limit absolutely love Ebay and it has the best customer service through live chat or direct call a company moving forward thanks Ebay
”
- Joseph
“
Very happy with the service and good service
”
- Robert Bett
“
To put it mildly, I don't believe there a Customer Service department worse than that at Ebay.
”
- SANDRA EGDORF
