Login
Start Free Trial Are you a business? Click Here

Ebay Reviews

3.1 Rating 4,105 Reviews
C-
Happiness Grade

Ebay have a Customer Happiness Grade of C-. Customers love their prices and customer service but are unhappy with their returns process and refunds.

A-

Price - Excellent

85.71%
Industry Average
I had contacted them about the wrong price being entered and they said to cancel the auction and small fee would be assessed.
- Anonymous
Whenever I want to buy something, I always shop around. Inevitably I find what I’m looking for on Ebay, and the price is always the cheapest.
- John Donald
Ebay‘s price is comparable to Amazon.
- Kin410
B-

Delivery - Average

66.67%
Industry Average
I reported this to Ebay , wrote and appealed 4 or 5 letters, sent the FedEx "delivery photo" and a photo of my mailbox in front of my house.
- Sculptorbill
I ordered an item from a seller that still hadn't arrived 8 days after the estimated delivery date. I contacted Ebay about it and in about 20 minutes I received an e mail from Ebay informing me that they had refunded me fully. With customer service like that I will proudly continue shopping with Ebay.
- Banor-39
My experience with seller Zinc Decor could not have been better! There was constant communication, very quick shipping and SUPERB customer “relationship building”—not just customer service! Stephanie was always available or, at the very least, incredibly prompt returning PHONE calls and/or emails! (Yes, Virginia, some sellers still use phones!) Once I receive the items (2 chairs—$2000) i was beyond impressed! They are quality through and through and delivery company was top-notch, white glove service! I will absolutely buy from zinc decor for my future furniture needs!
- GHughes
F

Returns Process - Difficult

0.00%
Industry Average
Paid a lot as Ebay fee, paid for Ebay ads, accepted all returns.
- DIma
The order stated, "Returns accepted through February 9, 2023.
- Ralph A Giangregorio
I am a single parent with a child with autism and they offer no help on returns.
- Thee Lazarus
E

Refunds - Difficult

49.02%
Industry Average
Lost money to a crypto scam? Contact recovery team now at Francis*Olivia*7*71*@*gmail.*com to start your full refund process
- Frank
Tiring of the dysfunctional robotics, I requested a refund but was refused.
- George
Not good company as they used to be before. I bought an item on Ebay with coupon. They weren't able to confirm my order, and then they offered to ask for refund. But why? If i want an item? Customer service wasn't able to understand and explain even, why they could not confirm my order. The seller even didn't receive my order...
- Ele
80.70%
Industry Average
Ebay is the greatest company no membership fees free shipping without a limit absolutely love Ebay and it has the best customer service through live chat or direct call a company moving forward thanks Ebay
- Joseph
Very happy with the service and good service
- Robert Bett
To put it mildly, I don't believe there a Customer Service department worse than that at Ebay.
- SANDRA EGDORF