Ebay have a Customer Happiness Grade of B-. Customers love their delivery and customer service but are unhappy with their refunds.
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I had contacted them about the wrong price being entered and they said to cancel the auction and small fee would be assessed.
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- Anonymous
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Whenever I want to buy something, I always shop around. Inevitably I find what I’m looking for on Ebay, and the price is always the cheapest.
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- John Donald
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Ebay‘s price is comparable to Amazon.
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- Kin410
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I reported this to Ebay , wrote and appealed 4 or 5 letters, sent the FedEx "delivery photo" and a photo of my mailbox in front of my house.
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- Sculptorbill
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I ordered an item from a seller that still hadn't arrived 8 days after the estimated delivery date. I contacted Ebay about it and in about 20 minutes I received an e mail from Ebay informing me that they had refunded me fully. With customer service like that I will proudly continue shopping with Ebay.
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- Banor-39
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My experience with seller Zinc Decor could not have been better! There was constant communication, very quick shipping and SUPERB customer “relationship building”—not just customer service! Stephanie was always available or, at the very least, incredibly prompt returning PHONE calls and/or emails! (Yes, Virginia, some sellers still use phones!)
Once I receive the items (2 chairs—$2000) i was beyond impressed! They are quality through and through and delivery company was top-notch, white glove service!
I will absolutely buy from zinc decor for my future furniture needs!
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- GHughes
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not very happy with Ebay they not helpful for person i buy offf them they never answer me back anything and i cant find refund they not help me at all i cant belive it they person is scam on me
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- Anonymous
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Many sellers are advertising items and after you order and pay for them the seller takes himself off Ebay and you have no one to talk to about your payment refund.
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- David
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I had such bad experience with Ebay they didn’t protect me .
I bought item and returned the seller lied about not receiving his shipment I have the proof.
I sent it to Ebay customer service they close the case and never refund my money.
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- Anonymous
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Ebay is the greatest company no membership fees free shipping without a limit absolutely love Ebay and it has the best customer service through live chat or direct call a company moving forward thanks Ebay
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- Joseph
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Very happy with the service and good service
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- Robert Bett
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To put it mildly, I don't believe there a Customer Service department worse than that at Ebay.
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- SANDRA EGDORF