Ebay Reviews

3.1 Rating 4,022 Reviews

54 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,022 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Ebay deliver? How long does Ebay take to deliver? Does Ebay deliver on time? How is accuracy and good condition of items delivered by Ebay?

Returns

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Customer Service

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How does Ebay deliver?

Helpful Report

(2 weeks ago)

Ebay delivers items by Postal Service and Courier.

Helpful Report

(2 weeks ago)

54.55%

Industry Average

“ Return policy very poor, Time consuming and let’s face it a joke, Quality control can’t say it exist and if you were a long time seller is Ebay I believe there is none, and don’t even get me started I’m tracking your delivery I don’t have a Thomas guide anymore. ”

- Anonymous

“ I received the item in April 19 delivery date was April 17 As a customer, I rely on the assurance of being able to return an item if it does not meet my satisfaction. ”

- Mash

“ Then they started offering a delivery service via Evri and Packlink offering much cheaper rates than Royal Mail. ”

- Anonymous

Ebay Reviews

Delivery - Average