Ebay Reviews

3.1 Rating 4,017 Reviews

54 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,017 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Ebay?

Helpful Report

(3 days ago)

You can contact Ebay by Telephone, Email and Live Chat.

Helpful Report

(3 days ago)

67.09%

Industry Average

“ Good service ”

- Margaret Clark

“ In each instance it was Ebay's mistake but it took us weeks to months to get the issue fixed all while our search listings were demoted, higher fees, Ebay CUSTOMER SERVICE+1 (805) 41O 5O4O Ebay PHONE NUMBER+1 (805) 41O 5O4O Ebay HEADQUARTERS PHONE NUMBER+1 (805) 41O 5O4O Ebay CUSTOMER SERVICE+1 (805) 41O 5O4O Ebay PHONE NUMBER+1 (805) 41O 5O4O Ebay HEADQUARTERS PHONE NUMBER+1 (805) 41O 5O4O and when top rated they allow sellers to send you broken used items and take away your ability to do anything! So their mistakes have cost of dearly financially and emotionally as when your business suffers so badly from something you did not do it can be very stressful. ”

- ronims

“ Customer service to die for, money back guarantee means the customer is always right. ”

- Anonymous

Ebay Reviews

Customer Service - Average