Eckman Reviews

Name: Eckman
Rating: 1.57

1.6 Rating 592 Reviews

13 %

of reviewers recommend Eckman

Company Reviews

Questions

Metrics

1.6

Based on 592 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

0203 455 0497

Email:

sales@eckman.co.uk

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Eckman 3 star review on 20th August 2026

Hannah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a hedge trimmer as a Christmas gift for my son on 14th of December 2014. Was told max 5 working days delivery which would have been Friday the 19th or Monday 22nd at latest. Either way I was guaranteed delivery before Christmas. Still hadn't received my gift on Tuesday 23rd, so I phoned eckman customer services and was told that my item was with yodel and was due to be delivered by 8pm that evening. Absolute lies!!! No delivery was made and when I contacted yodel on Christmas Eve I was informed that they haven't even received the item in the first place. I have been trying to contact eckman all day, but sure enough nobody there to speak to, Automated line. Surprise surprise. Joke of a company. I could have got this item elsewhere if I'd have been informed there was a problem. Please do not order from this company. Nothing but liars. Quick enough to take my money, Wonder when I will receive my refund????? Great Christmas gift, thanks very much eckman!!!!!!!!”

Helpful Report

Posted 11 years ago

good evening thank you for your review I am sorry to hear of the problems that you have had with your order. I will send to a email with my details on if you could respond to it to enable me to look into this for you Thanks

Posted 11 years ago

“The product I ordered when it Arrived was just what I wanted. The only thing was it took three months to get here .”

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Posted 11 years ago

Thank you for your comments which we have taken on board and I will look into why it took so long. I am pleased that when the parcel did arrive that you were happy with the product

Posted 11 years ago

“Ordereded in November still waiting . apparently part of order out of stock but I had to do the chasing to find this out . why does it not come up when ordering and paying . not happy at all L”

Helpful Report

Posted 11 years ago

thank you for your review regarding your order I am sorry to hear of the problems that you are having with your order. I have checked and it appears that you are returning the order to us.

Posted 11 years ago

“13.10 I ordered two items by post for £179.98. Cheque encashed at once. 31.10 I phoned. Told waiting for main item, would send the other. 12.11 Still nothing. Told delivery within a week, after email notification. 26.11 No email but main item (only) on step. Contained note claiming to include both items. I phoned yet again. Told missing mirror and free gifts would be sent witin 10 days. HAH! You also claim to email immediately if anything is out of stock. You have done nothing. I have had to keep chasing you. Service "very poor"? No, "bloody awful".”

Helpful Report

Posted 11 years ago

thank you for taking the time to leave a review we are looking into this for you

Posted 11 years ago

“Item ordered Oct never received. No reply received to email for explanation why I am still waiting! What happened to customer service?”

Helpful Report

Posted 11 years ago

“F FROM ORDER TO DELIVERY EVERY THING WENT SMOOTH SUPER VAC BLOWER BEST THING SINCE SLICED BREAD SHOULD HAVE GOT ONE YEARSS AGO”

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Posted 11 years ago

“bought a leaf blower, it is supposed to vacuum but it doesn't do that very well.”

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Posted 11 years ago

“Your products are very good.Once I had placed my order delivery was within reasonable time and i am a happy customer having ordered your other products in the past”

Helpful Report

Posted 11 years ago

“My gardener says the hedge trimmer is 'Magnificent' and does exactly what it claims. He hopes it will continue to give excellent service for many years.”

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Posted 11 years ago

“good packaging quick delivery very pleased”

Helpful Report

Posted 11 years ago

“what can you say this has got to be the worst company for delivery Both items I have ordered from this firm have been hard to get information on delivery they have been slow in getting the items and when informing them of this I am fobbed of with excuse after excuse I am STILL waiting for one said wheelbarrow in an email dated 20/11/14 they said it would be with me 3/5 days today 29/11 am still waiting needless to say you have had my money since day of ordering I shall NOT be dealing with your firm again No Thanks Mrs P Waite”

Helpful Report

Posted 11 years ago

“excellent product. love the long reach, makes cutting hedges a lot easier.”

Helpful Report

Posted 11 years ago

“Brilliant Item for the price, Brilliant delivery time and package. Highly recommend. Thank you to all concerned. Mick Gruber.”

Helpful Report

Posted 11 years ago

“After purchasing an Eckman chainsaw and hedge trimmer, I needed advice from them over a problem and received a courteous and prompt reply and was well satisfied with the results and after service provided.”

Helpful Report

Posted 11 years ago

“Order took a very long time to arrive. Both phone calls were queued for 6/7 minutes each time. Were promised a soap dispenser which when arrived was packed in a jiffy bag with little protection and was damaged beyond use.”

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Posted 11 years ago

“from my ordering my path weed cleaner advertised in the daily express i had to wait two weeks for delivery although when i phoned several times i was given various delivery days, which is very annoying i also rang for some technical help which you do not have,and did not receive any call backs, i think you have lost a customer regards mr sibley.”

Helpful Report

Posted 11 years ago

“I placed an order for a battery for my long-reach hedge trimmer in September. I heard nothing from Eckman so I rang the firm . I was told that these batteries were due in October. I again had no further communication from Eckman so rang them again in late October to be told that the batteries were now due in November. I finally received the battery in mid November far too late to complete essential Autumn trimming and pruning in the garden. Throughout my dealings with Eckman I was subjected to very long waits on the phone and in general a somewhat dismissive attitude from their staff. I was made to feel that I was being a nuisance.”

Helpful Report

Posted 11 years ago

“I'm disgusted with your service still awaiting items ordered 5 November. Given conflicting information regarding delivery every time I have telephoned. Spoke to one member of staff who told me to hold line but actually transferred me so I had to repeat myself. On 28 November, still could not tell me where my order was, just it had been dispatched but have no tracker number. What will happen if I dare to go out and miss delivery? Liz Turner Tel: 01255 223428 email: lizzieturner@sky.com”

Helpful Report

Posted 11 years ago

“Only complaint is that I was given a delivery of 3-5 days and it took 7 days otherwise good.”

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Posted 11 years ago

“Products are very good but to get replacement batteries is nigh impossible Infact when enquiring why they are never in stock we were told on one occasion (if your not satisfied you can always go elsewhere). This was after having paid up front & waiting 4 months cancelling then re-ordering & being assured 3 times that the items were in stock & would be delivered within 7 - 10 days only to receive a message that you had run out of stock & delivery would take another 3 - 4 weeks. Considering that all our garden equipment runs off these batteries we were unable to use any of them for 5 months during the growing season.”

Helpful Report

Posted 11 years ago

Eckman is rated 1.6 based on 592 reviews