ecodek Reviews

Name: ecodek
Address: 13 Abenbury WayWrexham Industrial Estate, Wrexham
Rating: 4.51

4.5 Rating 67 Reviews

91 %

of reviewers recommend ecodek

Company Reviews

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4.5

Based on 67 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Phone:

01978667840

Email:

felicity.hodgkinson@ecodek.co.uk

Location:

13 Abenbury WayWrexham Industrial Estate
Wrexham
LL13 9UZ

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ecodek 5 star review on 11th January 2017

Graham

ecodek 4 star review on 11th January 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. Have bought this product several times and whilst fairly expensive it's well worth it. It is easy to lay and better than wooden decking. Laid two large raised decked areas. The first two years ago. It looks as good today as it did when I first laid it”

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Posted 8 years ago

“Great looking decking builder also said he had no problem working with it,looks fantastic down”

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Posted 8 years ago

“Very pleased with the Ecodek boards that I have fitted on my Balcony.”

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Posted 8 years ago

“Great product to fit (even for an amateur) and provides a great looking, durable, finish. Very pleased we went for ecodek after lots of research.”

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Posted 8 years ago

“Expert advice, would use again.”

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Posted 8 years ago

“First class service from beginning to collection a pleasure to deal with as well as being an excellent product complete with detailed installation data sheets. Thanks to all their staff for making my purchase a great experience !! Mike Pearson.”

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Posted 8 years ago

“Excellent service.”

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Posted 8 years ago

“Substantial, weatherproof, first class appearance. Recommended, particularly for our wet climate !”

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Posted 8 years ago

“great customer service, very easy to communicate with about order and delivery. The decking looks good in situ, and looks very durable”

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Posted 7 years ago

“Good product and pleasant staff.”

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Posted 7 years ago

“did as promised”

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Posted 7 years ago

“Excellent product - non slip and elegant - looks much better than my previous, conventional wood deck. My only criticisms are that the delivery driver left a pallet lying in our road and the Ecodek helpline was not much use when asked about to buying back surplus material - which is still sitting in my garden.”

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Posted 7 years ago

“Looks lovely. My fitter following the instructions to the letter and said it took a little more framework, below, than he has done with wooden decking - but if you're going to do something, then do it well! Take a bit of care with dragging chairs, etc. across it as it does scratch reasonably easy, although not enough to detract from the overall look (it may show more as mine is the dark brown, whereas my sister bought the grey and it's not so apparent) I have now put pads on the bottom of the furniture, Overall I am looking forward to years of enjoying this great deck.”

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Posted 7 years ago

Hi Cheryl - very glad to hear you are happy with your finished project! The scratches you are finding upon moving furniture may only be light surface scratches - once the boards have weathered slightly you shouldn't have a problem. In the meantime - try taking a walnut (not the shell, though!) and rubbing gently over the scratch - the oils will blend the scratch mark back. Just try a little to start with and see how you get one - but be cautious not to be too liberal with the walnut application so as not to introduce a slippery agent on the surface of your boards. Hope the weather is kind this Summer and you have lots of enjoyment on your new garden feature!

Posted 7 years ago

“Product and service excellent however shipping costs were expensive for small order”

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Posted 8 years ago

“Relatively easy to work with, I'd recommend using the ecodeck supplied countersink tool for consistency. The ability to have planks of various lengths is great as it gives the project a really professional finish. Longer planks are considerably heavier than timber planks of similar length.”

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Posted 8 years ago

“The product looks great and is easy to work with - overall with the money and a year on still looking great. I ordered 3.4 m lengths and they all came at 3.6m (within the tolerance, but annoyingly a bit longer than I wanted) to eliminate cutting and reduce wastage - in fact there wasn't any wastage. All the hard work is in the building the sub-structure. One point to note; the decking at 3.4m is quite flexible, heavy and slippery. The 3rd party delivery service was very poor and they had to break open the package and unload by hand - stressful. Tip, order a bit extra just in case.”

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Posted 8 years ago

“Julie dealt with my order very well indeed One thing I would say is that your quote format is not the easiest to understand That said products were delivered in good condition and the deck looks fantastic Steve Conway”

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Posted 8 years ago

“Have had ecodek in my garden now for 4 years. It keeps it's colour which is the key advantage over the normal wooden decking . It still needs jet washing to get leaf mould and oil off it after a winter period but comes up clean. In summer it gets pretty hot in direct hot sunlight but how often does that really happen ? Not a put off for me . A minor health warning would be that it can warp over time and where I have heavy large tubs in my garden I have had to move them to sit directly over the joists of the sub frame so that they don't distort the level of the deck by sinking in the places where the tubs were . Trouble with that is you cannot group your planters in quite the style you would have planned. Would still recommend however. Works well on steps too.”

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Posted 8 years ago

“Your product is brilliant but your after sales is shocking and staff can be very awkward”

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Posted 8 years ago

Hi Mike - sorry to hear you feel that way, as we do always endeavour to look after our customers. We use all feedback to improve our Customer Service. We hope to be able to offer you improved service on another occasion.

Posted 8 years ago

“Nice straight consistent product. Coloured screw heads are great. All good quality. On the downside, my order came exactly at the order length, not over length as claimed during the order process, and so having had to trim the ends, I was left slight short.”

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Posted 8 years ago

Hi Adrian Many thanks for your great feedback - nice to know we have another happy customer! Regarding the board lengths - we run to tolerances of -0mm to +20mm - the 20mm is really to ensure that once the extruded boards have cooled they do not come up short. We would love to see some photos of your finished project!

Posted 8 years ago

ecodek is rated 4.5 based on 67 reviews