ecodek Reviews

Name: ecodek
Address: 13 Abenbury WayWrexham Industrial Estate, Wrexham
Rating: 4.51

4.5 Rating 67 Reviews

91 %

of reviewers recommend ecodek

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Metrics

4.5

Based on 67 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Phone:

01978667840

Email:

felicity.hodgkinson@ecodek.co.uk

Location:

13 Abenbury WayWrexham Industrial Estate
Wrexham
LL13 9UZ

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ecodek 5 star review on 11th January 2017

Graham

ecodek 4 star review on 11th January 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid! I spent a small fortune with Ecodeck. I have a small (1metre) section amongst a large area of decking where the sun beats on the planks for most of the day - the planks have warped and bowed beyond belief. On contacting them on 3 occassions they simply say 'they are not fitted correctly' - if this is the case then why are all the other planks perfectly fine. They simply will not admit I must have had a substandard pack OR the product cannot withstand the heat. I would have been happy with even some replacement planks at a reduced rate as this would have made me see this company in a good light BUT they just will not accept ANY responsibility. They could have easily avoided this bad review but they are clearly a different outfit once you have paid them. Avoid them and their product its sh*te.”

Helpful Report

Posted 2 years ago

“Terrible customer service”

Helpful Report

Posted 7 years ago

“I was very happy with the speed my request for samples and impressed with the quality of product. The customer service however was lacking, when making enquiries for technical advice regarding fitting and support structures the help was beyond minimal. U tube came to the rescue and we decided to place an order, as I had fallen in love with the quality of the product and the finish and colour was just what I was looking for. The order was placed and paid for and that is when the customer service really hit rock bottom. A vague week long delivery window was issued and I had to repeatedly enquire as to what day the product would be delivered. Finally a day was selected with a 5 hour window so I arranged to be off work and waited and the delivery never arrived. I called to enquire why and waited for a response. The response I got was that the delivery had never been placed on the truck in the morning by the haulage company as there was supposedly no room. To be fair although not a lot of use to me the gentleman in this instance seemed extremely shocked and apologetic and dissatisfied with the haulage company. We arranged for the delivery to be delivered the following day instead, another day booked off work and alas another day waiting in for a delivery that once again never arrived. As it was now a Saturday I did not even have an office to call as it was closed as out of hours. I waited until the Monday to call and express my dissatisfaction at this poor service which had already lost me 2 days wages. I was fobbed off and had to repeatedly phone to try and ascertain why my fully paid for product had still not been delivered. At this point I decided that the best option was to request a refund and cancel my order. This process I once again had to chase with several phone calls and then eventually received an email to say it had been done. At no point was there an apology for this truly dispicable service that cost me valuable time and money, I wish I could have continued with the order as I loved the product so much, but I had lost total faith in the company with their disorganisation and apathy in fulfilling my order. Due to my experience I will certainly not be recommending this company to friends and family the product is great, the customer service and delivery service however are truly appalling.”

Helpful Report

Posted 7 years ago

First of all let us apologise for your poor experience of dealing with Ecodek. It is not the experience that we want our customers to go through, and not what normally occurs. To break down your points: You have been extremely let down by our network hauliers, who have been made fully aware of this situation. Unfortunately this is the most economic method of getting our goods to customers due to the nature of the product. But very occasionally issues like this do occur and we try our best to rectify any problems that occur. All of our technical data is on the website, and we do have technical assistance available during office hours. The transport manager, and our sales advisor have apologised for this issue during phone calls, and I also understand that A full refund was sorted out on the same day that you decided to ask for it. We pride ourselves on both our product and customer service, and again can only apologise for your experience with Ecodek. Kind regards Steve Heard General Manager - Ecodek

Posted 7 years ago

“I was very surprised to read such good reviews, as this is probably the worst customer service I have received for outdoor goods. The project help was far from helpful, the delivery and cost was a total rip off, and what is more the delivery service was half a job. Thank goodness the delivery driver was an amazing guy. If you can find a suitable alternative, I would recommend doing so.”

Helpful Report

Posted 8 years ago

ecodek is rated 4.5 based on 67 reviews