ecodek Reviews

Name: ecodek
Address: 13 Abenbury WayWrexham Industrial Estate, Wrexham
Rating: 4.51

4.5 Rating 67 Reviews

91 %

of reviewers recommend ecodek

Company Reviews

Questions

Metrics

4.5

Based on 67 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Visit Website

Phone:

01978667840

Email:

felicity.hodgkinson@ecodek.co.uk

Location:

13 Abenbury WayWrexham Industrial Estate
Wrexham
LL13 9UZ

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ecodek 5 star review on 11th January 2017

Graham

ecodek 4 star review on 11th January 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst a great product, the couriers used to deliver the product are woeful. Phone call 1/2 hr before delivery - Not received. Showed up and would not deliver to rear of property to make it easy to offload. Refused to help unload and expect a 59 year old woman to do it. The product stored on top of a wagon full of beer bottles. Refused to remove pallet after unloading. A disgraceful display of Customer focus!”

Helpful Report

Posted 6 years ago

Good morning Mr Connell Many thanks to taking to time to post a review, and we are glad you are happy with the ecodek product. As you are aware, we do not have our own hauliers and use external pallet networks who transport goods for many different companies all over Britain. This was the case with your delivery yesterday. We have escalated the service received with the pallet network Customer Service department and will respond by email when we have further information.

Posted 6 years ago

“Very disappointed that the colour faded after just a few weeks. Also marks very easily. The bottom of a chair caused a mark that can't be sanded off like it would be able to with wood.”

Helpful Report

Posted 7 years ago

Hi Lee - many thanks for your feedback. There is a degree of fade that occurs with natural weathering - this will be less noticeable in a few months. With regard to the scratch, it could just be the very top of the boards where there is some residual lubricant from the manufacturing process - this too will weather back to the colour of the boards. However, as an interim solution try this: take the flesh of a walnut and draw across the scratch surface (try a small area first, and do not liberally apply to whole sections as this introduces oil to the deck surface). The walnut oil from the nut flesh will soak into the scratch area an even the colour out until the boards weather to the same level.

Posted 7 years ago

ecodek is rated 4.5 based on 67 reviews