ecodek Reviews

Name: ecodek
Address: 13 Abenbury WayWrexham Industrial Estate, Wrexham
Rating: 4.51

4.5 Rating 67 Reviews

91 %

of reviewers recommend ecodek

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Metrics

4.5

Based on 67 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Phone:

01978667840

Email:

felicity.hodgkinson@ecodek.co.uk

Location:

13 Abenbury WayWrexham Industrial Estate
Wrexham
LL13 9UZ

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ecodek 5 star review on 11th January 2017

Graham

ecodek 4 star review on 11th January 2017

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with the speed my request for samples and impressed with the quality of product. The customer service however was lacking, when making enquiries for technical advice regarding fitting and support structures the help was beyond minimal. U tube came to the rescue and we decided to place an order, as I had fallen in love with the quality of the product and the finish and colour was just what I was looking for. The order was placed and paid for and that is when the customer service really hit rock bottom. A vague week long delivery window was issued and I had to repeatedly enquire as to what day the product would be delivered. Finally a day was selected with a 5 hour window so I arranged to be off work and waited and the delivery never arrived. I called to enquire why and waited for a response. The response I got was that the delivery had never been placed on the truck in the morning by the haulage company as there was supposedly no room. To be fair although not a lot of use to me the gentleman in this instance seemed extremely shocked and apologetic and dissatisfied with the haulage company. We arranged for the delivery to be delivered the following day instead, another day booked off work and alas another day waiting in for a delivery that once again never arrived. As it was now a Saturday I did not even have an office to call as it was closed as out of hours. I waited until the Monday to call and express my dissatisfaction at this poor service which had already lost me 2 days wages. I was fobbed off and had to repeatedly phone to try and ascertain why my fully paid for product had still not been delivered. At this point I decided that the best option was to request a refund and cancel my order. This process I once again had to chase with several phone calls and then eventually received an email to say it had been done. At no point was there an apology for this truly dispicable service that cost me valuable time and money, I wish I could have continued with the order as I loved the product so much, but I had lost total faith in the company with their disorganisation and apathy in fulfilling my order. Due to my experience I will certainly not be recommending this company to friends and family the product is great, the customer service and delivery service however are truly appalling.”

Helpful Report

Posted 6 years ago

First of all let us apologise for your poor experience of dealing with Ecodek. It is not the experience that we want our customers to go through, and not what normally occurs. To break down your points: You have been extremely let down by our network hauliers, who have been made fully aware of this situation. Unfortunately this is the most economic method of getting our goods to customers due to the nature of the product. But very occasionally issues like this do occur and we try our best to rectify any problems that occur. All of our technical data is on the website, and we do have technical assistance available during office hours. The transport manager, and our sales advisor have apologised for this issue during phone calls, and I also understand that A full refund was sorted out on the same day that you decided to ask for it. We pride ourselves on both our product and customer service, and again can only apologise for your experience with Ecodek. Kind regards Steve Heard General Manager - Ecodek

Posted 6 years ago

“I was very surprised to read such good reviews, as this is probably the worst customer service I have received for outdoor goods. The project help was far from helpful, the delivery and cost was a total rip off, and what is more the delivery service was half a job. Thank goodness the delivery driver was an amazing guy. If you can find a suitable alternative, I would recommend doing so.”

Helpful Report

Posted 7 years ago

“Very helpful pre-sales. Delivery was very expensive and rather slow. Instructions for construction were very comprehensive and I am delighted with the final result.”

Helpful Report

Posted 7 years ago

“I had purchased ecodek several years ago and was surprised how good it still looked years later. I live in Scotland and as you can imagine the weather can be very extreme here. Ecodek did the job for me and when I decided to do another project I had no hesitation on selecting ecodek again. It is a maintenance free quality product with easy to follow instructions and excellent value for money. With very helpfull ecodek staff as a back up you can't go wrong. I would most definitely recommend this excellent product range. John Graham”

Helpful Report

Posted 7 years ago

“The product looks great and is easy to work with - overall with the money and a year on still looking great. I ordered 3.4 m lengths and they all came at 3.6m (within the tolerance, but annoyingly a bit longer than I wanted) to eliminate cutting and reduce wastage - in fact there wasn't any wastage. All the hard work is in the building the sub-structure. One point to note; the decking at 3.4m is quite flexible, heavy and slippery. The 3rd party delivery service was very poor and they had to break open the package and unload by hand - stressful. Tip, order a bit extra just in case.”

Helpful Report

Posted 8 years ago

“Fabulous product - looks amazing, no more slippery deck when wet, easy to clean. Recommend getting the special drill bit - think it would have been very hard work to screw down without it. Absolutely love it. Old wooden deck needed to be replaced and I opted for this as its low maintenance and slip resistant - I'm on crutches and have no problems at all anymore. Its complimented by everyone who has seen it and I recommend it to anyone thinking of having a deck. Good range of colours too.”

Helpful Report

Posted 8 years ago

“Top rate service from Ecodek, very helpful staff, examples sent arrived quickly and helped making our decision about the final colour of the deck boards, recommend asking for the sample pack. Delivery driver assisted with unloading the boards and was very polite. Laying the decking is the same as laying wood decking, the boards are solid not honeycomb so will not split in the frost or snow and the colour has not faded over the winter. The anti slip design is excellent I have to walk across the decking to the garage and not once have I slipped while its been wet unlike wooden decking. I very highly recommend composite decking and very highly recommend Ecodek for their top quality product and top rate service.”

Helpful Report

Posted 8 years ago

“GREAT STUFF - GLAD I SPENT THE EXTRA MONEY ON IT. WOULD PURCHASE AGAIN!”

Helpful Report

Posted 8 years ago

ecodek is rated 4.5 based on 67 reviews